JLL reviews in London, Blackheath, Chelsea and 4 more

★★★★★ 5/5

Google

As a landlord, I received the most professional, speedy services from both Rosie and Hanan at Woodberry Down lettings. They're quick to respond to any questions a first-time landlord would have, and their execution was precise, above industry standard, and simply brilliant! Highly recommended for those who are looking for the most suitable tenants for your property!

Baixi · 4 July 2026 · JLL Finsbury Park

★★★★★ 5/5

Google

Hanan could not have been any more helpful, kind, and easy to deal with during our recent move. One of the nicest people to talk to, and went above and beyond at every step of the journey for us all. Feel blessed to have had her help us.

Niall · 4 July 2026 · JLL Finsbury Park

★★★★★ 5/5

Google

Rico and Indra were a pleasure to work with! I recently moved to the UK and am also self-employed. After not having the best experience with other agents, Rico made the whole process super easy. Sorted out a professional guarantor for me and got everything finalised in a couple of days. Highly recommend working with them for your next lease!

Yash · 4 July 2026 · JLL Canary Wharf

★★★★★ 5/5

Google

I recently moved into a property listed by JLL, my second in a row, and once again an absolutely flawless experience from start to finish. The viewing, referencing, and agreement process were all handled seamlessly, and I wouldn't hesitate to recommend JLL to anyone looking for their next home. A special mention to Adam Garson and Helena Borgese, who were fantastic throughout. Their quick turnaround on the listing and genuine support at every step made what can be a stressful process feel effortless. Couldn't have asked for a better team to help me find my new home.

Yashwant · 4 July 2026 · JLL Canary Wharf

★★★★★ 5/5

Google

Lauren, Jennifer, and their team provided exceptional service from our first home visit to onboarding our first tenant. They were professional and approachable throughout the entire process. We were particularly impressed by how they went above and beyond to handle last-minute tenant demands. I highly recommend them to any landlord in the CW area; you truly won't find a better letting agent.

Bonnie · 4 July 2026 · JLL Canary Wharf

★★★★★ 5/5

Google

I instructed JLL to market my Canary Wharf flat for let in April (available for a Tenant from 1st June). Everything went very smoothly and a quality Tenant moves in next week. The staff are professional, polite, responsive and efficient. They do what they say they're going to do by the time they say they're going to do it so you can plan viewings etc. with confidence. I highly recommend them.

Ellis · 4 July 2026 · JLL Canary Wharf

★★★★★ 4/5

Google

As a returning client of JLL, we are very satisfied with the fast and professional service provided by the letting, property management, and customer service teams, even during this transition period. Special thanks to Lauren, Paige, and Chris (who speaks Cantonese), whose support has further enhanced our overall experience. We look forward to the team maintaining this high standard of service.

Celine · 4 July 2026 · JLL Canary Wharf

★★★★★ 5/5

Google

From viewing to moving in less than a week later! Adam & Helena went above and beyond to organise all the different moving components to help me move in asap. I hardly had to think about anything! Thanks again to the team. Great experience.

George · 4 July 2026 · JLL Canary Wharf

★★★★★ 5/5

Google

Alessandra and Hanan were extremely kind and professional throughout our apartment rental. We couldn't be more grateful. Fully recommended.

Matías · 3 July 2026 · JLL Finsbury Park

★★★★★ 5/5

Google

Kyle was incredibly responsive and helpful!

Akino · 3 July 2026 · JLL Stratford

★★★★★ 5/5

Google

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant. Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.

Fan · 3 July 2026 · JLL Greenwich

★★★★★ 5/5

Google

George Reeves is truly an asset to this organisation. We’ve recently rented an apartment marketed and managed by JLL and throughout the process George has been open, responsive and always willing to help. George, your dedication to customer service shines through, you’ve genuinely made the process run smoothly, thank you!

Sherry · 3 July 2026 · JLL Kensington

★★★★★ 5/5

Google

Working with Charlie was such a big help. He managed to help us secure a property that seemed like it was going to fall through, but he reassured us that nevertheless he would find a way to solve it and he did!

Elaina · 2 July 2026 · JLL Nine Elms

★★★★★ 5/5

Trustpilot

Karl is the most professional

Always helpful and always answer to me quick. Professional also.

卓洁 · 2 July 2026 · JLL Canary Wharf

★★★★★ 5/5

Trustpilot

Sara Maloney was our property manager…

Sara Maloney was our property manager for 4 years, she was always very responsive and helpful in informing us about events that would impact our building and in swiftly acting on any maintenance issues. Thanks Sara for your great service and wishing you all the best

Customer · 2 July 2026 · JLL Canary Wharf

★★★★★ 5/5

Google

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant. Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.

Fan · 2 July 2026 · JLL Blackheath

★★★★★ 5/5

Google

Alice was amazing at helping me through my house move, she is super friendly and professional and was more than happy to help with any questions I had!

Katie · 2 July 2026 · JLL City of London

★★★★★ 5/5

Google

When looking to buy in Greenwich, we viewed a number of properties with Michael and Sam, and they stood out for being so helpful, honest and intelligent. They listened to what we were looking for, and really got it. They are obviously knowledgeable about the area and the different developments and we learned a lot from them that helped in our search. When on the fence about viewing properties, we tended to go for it with JLL where we wouldn't with other agencies, because we knew it would be a good experience with either of them.

Juliet · 1 July 2026 · JLL Blackheath

★★★★★ 5/5

Google

This is my third year living in my current home. JLL is a great help and very professional. Finding my current apartment was a breeze, from the viewing to signing the contract and moving in. Especially earlier this year, when there were some minor issues with the apartment that required communication with the landlord for repairs, JLL's professional service was exceptional. My Senior Property Manager, Keely Wesley, was particularly helpful, facilitating a lot between me and the landlord. I'm truly happy to have met the JLL team.

Fonda · 1 July 2026 · JLL Greenwich

★★★★★ 1/5

Google

Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well, it's how they deal with problems. In my experience, they fell well short.

P · 1 July 2026 · JLL Greenwich

★★★★★ 1/5

Google

Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.

Francesco · 1 July 2026 · JLL Greenwich

★★★★★ 5/5

Google

My partner and I are in the process of buying a flat that is listed by JLL Greenwich and we've had such a wonderful experience. Sam took us on a few viewings, including the flat we are purchasing, and we were so impressed with his support. In addition to being very friendly and personable, Sam was extremely knowledgeable about the flats we were viewing and the local area too. It is very clear that Sam is passionate about the industry he works in and this translated to us being well informed about the properties. Since the viewings, Sam's communication has been excellent. He always responds to queries in a timely manner and clearly explains where we are in the process and what next steps are. Big thank you from us to Sam!

Jordan · 1 July 2026 · JLL Greenwich

★★★★★ 4/5

Google

I had a great experience when I was a tenant with JLL. Ms. Keely Wesley helped me with managing the concerns pertaining to the property and she was especially helpful for resolving a long-standing issue with one of the utility suppliers. Also a shout out to Sam Palmer for his assistance with acquiring the property. As a side note, I did have some concerns about the check-out report prepared during end-of-tenancy, just an honest feedback.

Shruti · 1 July 2026 · JLL Greenwich

★★★★★ 5/5

Google

We had a wonderful experience with JLL Greenwich. The viewing was perfect, and everything had such good energy from the start. We rented the property from the very first viewing on the first day of viewings, which made the whole process feel smooth and efficient. The team was professional, responsive, and made everything straightforward. Special thanks go to Dovile for the support and care throughout. We really appreciated how easy and positive the experience was. We would happily recommend JLL Greenwich to others looking for a great rental experience.

Andrew · 1 July 2026 · JLL Greenwich