Trusted Agent profile · Greater London, London and West Yorkshire

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JLL reviews in London, Blackheath, Chelsea and 4 more

4.6

★★★★★ Excellent

5,384 reviews across 14 offices and 4 platforms

residential.jll.co.uk

JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

4,858

Reviews on Google

All 14 offices

Facebook logo

4.8 / 5

18

Reviews on Facebook

Business-wide

View Agents logo

4.9 / 5

99

Reviews on View Agents

All 14 offices

Trustpilot logo

409

Reviews on Trustpilot

All 14 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers5 reviews

5.0 / 5 Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...VICTORIA, 23 September 2016Read all 5 from sellers

Buyers7 reviews

5.0 / 5 Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Geoff, 29 March 2020Read all 7 from buyers

Landlords34 reviews

4.9 / 5 JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...David, 8 February 2021Read all 34 from landlords

Tenants30 reviews

4.8 / 5 I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Rania, 15 September 2026Read all 30 from tenants

Our offices

JLL's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every JLL office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I rarely leave reviews, but I wanted to take the time to recognise the team at JLL Greenwich for the excellent service they provided throughout the sale of my flat. From the outset, everyone in the Greenwich office was professional, responsive and genuinely friendly. Selling a property can be stressful at the best of times, and our sale turned out to be far from straightforward, but the team were supportive and communicative throughout. A particular thank you to Ashton, who was outstanding from start to finish. He was professional, proactive and a great mediator between all parties involved. There were a number of challenges along the way, and Ashton did an excellent job of keeping both sides informed, managing expectations and chasing solicitors and other parties when progress stalled. He consistently went above and beyond to help keep things moving and was always available when we needed an update or some reassurance. I would have no hesitation in recommending JLL Greenwich. A highly professional team that combines excellent communication with a genuinely personal approach.

Kiran · 1 July 2026 · JLL Greenwich

Agent replied · 18 June 2026

Thank you so much, Kiran. We're delighted that Ashton and the Greenwich team could support you through what sounds like a challenging sale. Ashton will be thrilled to hear this feedback, it's wonderful to know his dedication made such a difference. We truly appreciate you taking the time to share your experience.

5/5

Google

Thanks Kyle for kind guidance and detailed introduction of apartment I’m interested in. Also appreciate for coordinating the time!! Nice job!

Jessie · 30 June 2026 · JLL Stratford

Agent replied · 2 July 2026

Thank you so much, Jessie. We're delighted that Kyle provided such helpful guidance during your viewing. He will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Trustpilot

Great experience

I highly recommend Lily Wang as a property manager. My experience with her has been excellent; she is consistently proactive, supportive, and quick to resolve issues. Recently, we required a couple of repairs in our ensuite, and Lily efficiently managed the communication between myself and maintenance to ensure the work was completed promptly. L.D

Laetitia · 30 June 2026 · JLL Canary Wharf

Agent replied · 2 July 2026

Thank you so much, Laetitia. We're delighted that Lily has provided such proactive and efficient support with your property maintenance. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

I had a pleasant experience with JLL as the property managers, in particular Angela Wyles. Angela has been responsive and very caring, really listening to my needs, even after moving out, she continued to make herself available.

Larisa · 30 June 2026 · JLL Nine Elms

Agent replied · 1 July 2026

Thank you so much, Larisa. We're delighted that Angela provided such attentive support throughout your tenancy and beyond. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was …

Fan · 30 June 2026 · JLL Blackheath

Agent replied · 19 June 2026

Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided you with such excellent service throughout your tenancy. Your kind words about Keely's responsiveness and professionalism mean a great deal to us. We truly appreciate you taking the time to share your experience.

5/5

Trustpilot

JLL is a great help and very professional

This is my third year living in my current home. JLL is a great help and very professional. Finding my current apartment was a breeze, from the viewing to signing the contract and moving in. Especially earlier this year, when there were some minor issues with the apartment that required communication with the landlord for repairs, JLL's professional service was exceptional. My Property Manager- Keely Wesley, was particularly helpful, facilitating a lot between me and the landlord. I'm truly happy to have met the JLL team and Keely.

Fonda · 29 June 2026 · JLL Canary Wharf

Agent replied · 1 July 2026

Thank you so much, Fonda. We're delighted that Keely Wesley and the team have provided such professional service throughout your tenancy, from your initial move-in to facilitating repairs this year. Keely will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.

5/5

Google

Thank you to Hanan Qassem for her excellent professional service.

Russell · 28 June 2026 · JLL Finsbury Park

Agent replied · 29 June 2026

Thank you so much, Russell. We're delighted that Hanan Qassem provided such excellent professional service. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.

5/5

Google

Great agency! Special thanks to Tianne for fast and efficient process.

Tamara · 28 June 2026 · JLL Stratford

Agent replied · 29 June 2026

Thank you so much, Tamara. We're delighted that Tianne made the process fast and efficient for you. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.

5/5

Google

I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was …

Fan · 28 June 2026 · JLL Greenwich

Agent replied · 18 June 2026

Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided you with such excellent service throughout your tenancy. Your kind words about Keely's responsiveness and professionalism mean a great deal to us. We truly appreciate you taking the time to share your experience.

5/5

Google

Rating only, no written review.

The · 28 June 2026 · JLL Chelsea

5/5

Google

Kate at the Barton office has been brilliant in helping me buy my first home and I would highly recommend her to anyone

Steve · 27 June 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your wonderful review, Steve! We're thrilled to hear that Kate provided you with exceptional support in buying your first home. Your recommendation means a lot to us at DDM Residential, and we wish you all the best in your new home. If you need any further assistance in the future, don’t hesitate to reach out!

5/5

Google

Brilliant estate agent. Kate very experienced and knowledgeable. Made everything run as smoothly as possible. I chose a cheap conveyancer and regretted it. Kate helped chase the solicitor and kept me informed of the situation when my …

Frances · 27 June 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your kind words, Frances! We're thrilled to hear that Kate was able to assist you effectively and keep you informed throughout the process. Your feedback highlights the dedication of our team at DDM Residential to … More

5/5

Google

We recently bought a house through DDM in Barton. Kate and Anya were really friendly and good to deal with, and handled our questions and problems in a kind and efficient manner. We would be more than happy to use DDM again.

Chris · 27 June 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you for your wonderful feedback, Chris! We’re thrilled to hear that Kate and Anya provided you with friendly and efficient service during your home buying experience. It was a pleasure assisting you, and we look forward to helping you again in the future!

5/5

Google

Kate and her team at the Barton office get the highest marks from me. Friendly, professional, and patient. They must be good, because this is the second time that I’ve worked with them. Highly recommended.

Sarah · 27 June 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your kind words, Sarah! We're thrilled to hear that you had such a positive experience with Kate and our team at DDM Residential. Your recommendation means the world to us, and we look forward to assisting you again in the future. If you need anything else, just let us know!

5/5

Google

Chloe at DDM is always extremely helpful and prompt when replying to queries. She is polite and very organized. I appreciate all of her hard work and dedication to us as landlords.

Rebecca · 27 June 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your kind words, Rebecca! We're thrilled to hear that Chloe has been helpful and organized in assisting you with your landlord queries. At DDM Residential, we strive to provide exceptional service, and it's wonderful … More

5/5

Google

We have been customers of DDM Scunthorpe for over 20 years. I have been dealing with Chloe for many years. She is an absolute delight to work with. Chloe always responds promptly to my emails and answers all my questions, some of which I …

Jeremy · 27 June 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your kind words, Jeremy! We're thrilled to hear that you've been with DDM Residential for over 20 years and that Chloe has consistently provided you with exceptional service. It's wonderful to know that her promptness … More

5/5

Google

Thanks Kate for all your help ( and shared sense of humour which was much needed at times) . You worked so hard to get the whole chain sorted ( even contacting me when I was abroad

Vicky · 27 June 2026 · JLL Canary Wharf

Agent replied · 27 August 2026

Thank you so much for your kind words, Vicky! I'm thrilled to hear that my support and sense of humor helped you during the process. It was a pleasure to assist you and ensure everything was sorted out, even while you were abroad. Your … More

1/5

Trustpilot

Terrible property management in Canary…

Terrible property management in Canary Wharf. Under a full management service, they claimed they could not get one of the bill accounts property set-up and asked me to constantly forward the bills and access the informations for them for over a year, which has been ridiculous as I went for full management service for a reason! Today I realized they have been in copy for all the invoices and just did not bother to read emails themselves. Also, there was no communication or update from the agents on matters, most likely you got auto-replies as the “normal working hour” is not long and they are slow in responses. Today, I only knew that our assigned agent went on paternity leave - people should go on paternity leave but JLL really should have arranged for coverage and communicated that clearly in advance given how long that leave would be, particularly when there is ongoing issue to be sorted out and tenant is checking out. Generally it has been such a hassle and mess throughout the entire process, I would not recommend their rental service at all, in particular if you are trying to do full management service for peaceful mind, that “full management” model is close to non-existent except for fees paid to them, we experienced two property agents, similar experiences not to bare minimum standards.

Vuitton · 27 June 2026 · JLL Canary Wharf

Agent replied · 1 July 2026

Thank you for taking the time to share your feedback, Vuitton. We don't appear to have any records under this name, but we'd really value the opportunity to look into this further and discuss your concerns directly. Please contact Joe Ferreira at Joe.Ferreira@jll.com, and we'll prioritise investigating this matter with you.

5/5

Google

Keen on helping and very friendly, thank you Tianne Harvey

Stylianos · 26 June 2026 · JLL Stratford

Agent replied · 29 June 2026

Thank you so much, Stylianos. We're delighted that Tianne Harvey provided such helpful and friendly service. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.

5/5

Google

Rating only, no written review.

Yifu · 26 June 2026 · JLL Stratford

Agent replied · 29 June 2026

Thank you so much, Yifu. We're delighted to receive your 5-star review and truly appreciate you taking the time to share your experience with our Stratford team.

5/5

Trustpilot

Our property manager

Our property manager, Chris Chan, has been exceptionally helpful, responsive and supportive during our time with JLL. He’s been always open for dialogue and we’ve not felt anything was amiss with him. We’re very grateful we had Chris!

Adoo · 26 June 2026 · JLL Canary Wharf

Agent replied · 27 June 2026

Thank you so much, Adoo. We're delighted that Chris has provided such excellent support throughout your tenancy. He and the team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Trustpilot

Appreciation

I am Landlord of #1905 Westmark Tower.

Serrina · 26 June 2026 · JLL Canary Wharf

Agent replied · 27 June 2026

Thank you so much, Serrina. We're delighted that Tiffany and Karl were able to handle your matter so efficiently and professionally. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience with the team.

5/5

Trustpilot

Zakariya was very professional and…

Zakariya was very professional and supportive during our stay, in a flat managed by JLL. He understood any queries clearly and then had a high bias for action to get them addressed. Due to Michael, Zak and amazing team at JLL, our stay was comfortable. Thanks team!

HARSHIT · 25 June 2026 · JLL Canary Wharf

Agent replied · 27 June 2026

Thank you so much, Harshit. We're delighted that Zakariya and Michael were able to ensure your stay was comfortable and that they responded so efficiently to your queries. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

5/5

Google

Great service.

Emily · 24 June 2026 · JLL Nine Elms

Agent replied · 25 June 2026

Thank you so much, Emily. We're delighted that our service exceeded your expectations. The Nine Elms team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about JLL

Which JLL office has the most reviews?

Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.

Where are the JLL offices?

The 14 JLL offices, by town:

  • Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
  • Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
  • Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
  • Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
  • City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
  • Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
  • Greenwich: 22 College Approach, London, SE10 9HY
  • JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
  • Kensington: 387 Kensington High Street, London, W14 8QA
  • Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
  • Manchester: 1 Oxford St, Manchester, M1 4PB
  • Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
  • Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
  • Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?

5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."

What do buyers say about JLL?

7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."

What do landlords say about JLL?

34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."

What do tenants say about JLL?

30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."

Has JLL won any awards?

Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.

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