Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKyle was fantastic and a huge help! Responded to my enquiry very promptly and got viewings lined up immediately. One of the most efficient and straightforward experiences I’ve ever had. Great worker and a great guy
Thank you so much, Liam. We're delighted that Kyle could respond so promptly and make your experience efficient and straightforward. Kyle will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleExcellent service from Joanna and Xavier
Thank you for sharing your feedback, Faisal. We're delighted that Joanna and Xavier provided you with such excellent service. They'll be thrilled to hear this. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotTaysir Hussein is incredibly helpful
Taysir Hussein is incredibly helpful, polite, and professional. She goes above and beyond to ensure high-quality customer service.
Thank you so much, Rami. We're delighted that Taysir provided such excellent service. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotEnoch has been my property manager for…
Enoch has been my property manager for 3 years. He has handled all the communication and enquires very professionally, always showed understanding and efficiently resolved all issues.
Thank you so much, Sasha. We're delighted that Enoch has consistently provided you with professional and efficient service over the past three years. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI'd like to thank Kyle for being a great help throughout our search. He answered all our questions quickly, was very responsive, and made setting up property viewings easy and hassle free! Would recommend!
Thank you so much, Aycan. We're delighted that Kyle made your property search such a smooth experience. His responsiveness and attention to detail really do make all the difference, and he'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotExcellent Service
Our property Manager, Enoch Chiu, has provided excellent service managing our apartment. He is always responsive, and answers all our queries in detail. In addition to the attentive services he provided during the lease term, we are most appreciative of the help and support that he has given us on the recent tenancy termination process. We are a foreign landlord and are unfamiliar with what needs to be done. But Enoch was able to explain very clearly and gave us all the details to make the whole termination a smooth process for us.
Thank you so much, CC. We're delighted that Enoch has provided such attentive support throughout your tenancy and made the termination process so seamless for you. His clear communication and detailed guidance are exactly what we strive for, and he'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
1/5
TrustpilotBizarre
I contacted Claire Carter after receiving a leaflet through my door, to see if they are interested in selling my house. I had a visit from 'Charlotte' the same day, to do a valuation. Then I never heard from them again. Obviously not interested in selling houses. Timewasters. Bizarre.
5/5
GoogleTianne Harvey was very helpful with process
Thank you so much, Mihir. We're delighted that Tianne was able to guide you through the process so effectively. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
1/5
TrustpilotA deeply racist & biased company
A deeply racist & biased company. White Supremacist natured mentality. Even their prominent figures are noticed both in & out of work, acting in a biased nature towards people of colour, looking down on them.
5/5
GoogleAyesha was absolutely fabulous. She arranged multiple viewings in the building we wanted, and even organised a viewing for us on a day she wasn't available herself. When teething issues came up with the contract, both Ayesha and JLL stepped in to make sure everything went smoothly. Renting in London is always stressful, but renting via a company like JLL is worth it. It probably costs a little more, but the relief of knowing you're dealing with true professionals more than makes up for it.
We are overjoyed to hear about Ayesha's fabulous service and professional support during your rental process. Thank you for choosing JLL.
5/5
GoogleAdam Garson and Helena Borgese were very helpful with finding and helping me move in to my new flat. Adam was very friendly, showed me around the flat and all around the building even though I showed up a bit late to the viewing, he was very understanding and professional. Really appreciate the help from both of you.
Thank you for taking the time to share your experience. Delighted Adam and Helena provided such professional, understanding service during your move.
5/5
GoogleFrom viewing to moving in less than a week later! Adam & Helena went above and beyond to organise all the different moving components to help me move in asap. I hardly had to think about anything! Thanks again to the team. Great experience.
Thank you so much, George. We're delighted that Adam and Helena could make your move so seamless and stress-free. The team will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
1/5
GoogleRating only, no written review.
Thank you for your feedback. We're truly sorry your experience fell short of the standards we set for ourselves, and we'd really value the opportunity to look into this and resolve your concerns directly. Please contact us at salescanarywharf@jll.com or lettingscanarywharf@jll.com so we can investigate this matter with you.
4/5
GoogleAs a returning client of JLL, we are very satisfied with the fast and professional service provided by the letting, property management, and customer service teams, even during this transition period. Special thanks to Lauren, Paige, and Chris (who speaks Cantonese), whose support has further enhanced our overall experience. We look forward to the team maintaining this high standard of service.
Thank you so much, Celine. We're delighted that Lauren, Paige, and Chris could provide you with such professional support across our teams. Your feedback as a returning client means a great deal to us, and we're committed to maintaining these high standards. We truly appreciate you taking the time to share your experience.
5/5
GoogleI instructed JLL to market my Canary Wharf flat for let in April (available for a Tenant from 1st June). Everything went very smoothly and a quality Tenant moves in next week. The staff are professional, polite, responsive and efficient. They do what they say they're going to do by the time they say they're going to do it so you can plan viewings etc. with confidence. I highly recommend them.
Thank you so much, Ellis. We're delighted that the lettings process was so smooth and that you found a quality tenant. The team will be thrilled to hear this wonderful feedback about their professionalism and efficiency. We truly appreciate you taking the time to share your experience and recommendation.
5/5
GoogleLauren, Jennifer, and their team provided exceptional service from our first home visit to onboarding our first tenant. They were professional and approachable throughout the entire process. We were particularly impressed by how they went above and beyond to handle last-minute tenant demands. I highly recommend them to any landlord in the CW area; you truly won't find a better letting agent.
Thank you so much, Bonnie. We're delighted that Lauren, Jennifer, and the team could provide such exceptional support throughout your letting process. They'll be thrilled to hear this wonderful feedback about their professionalism and dedication. We truly appreciate you taking the time to share your experience and recommendation.
5/5
GoogleI recently moved into a property listed by JLL, my second in a row, and once again an absolutely flawless experience from start to finish. The viewing, referencing, and agreement process were all handled seamlessly, and I wouldn't hesitate to recommend JLL to anyone looking for their next home. A special mention to Adam Garson and Helena Borgese, who were fantastic throughout. Their quick turnaround on the listing and genuine support at every step made what can be a stressful process feel effortless. Couldn't have asked for a better team to help me find my new home.
Thank you so much, Yashwant. We're delighted that Adam and Helena could make your second move with us just as seamless as the first. The team will be thrilled to hear this wonderful feedback about their support and efficiency. We truly appreciate you taking the time to share your experience and recommendation.
1/5
GoogleHad a very negative experience with them recently.
Thank you for taking the time to share your feedback, Edvards. We don't appear to have any records under this name, but we'd really value the opportunity to look into this further and discuss your concerns directly. Please contact us at lettingscanarywharf@jll.com or salescanarywharf@jll.com, and we'll prioritise investigating this matter with you.
5/5
GoogleWe would like to say a huge thank you to Emmy, Michaela, Amber, and Naomi for all their hard work and support throughout the purchase of our first home. Buying a house can be a stressful process, but the team was there for us every step of the way. The entire journey took around three months, and throughout that time they were always professional, responsive, friendly, and willing to help with any questions we had. What really stood out was the personal touch and care they showed. We were also incredibly grateful for the lovely welcome package of sweets and the helpful vouchers and discounts for setting up our new home. It was such a thoughtful gesture and made moving into our first house even more special. We couldn’t have asked for a better experience and would highly recommend the team to anyone looking to buy or sell a property. Thank you again, Emmy, Michaela, Amber, Catherine and Naomi, for helping make our dream of owning our first home a reality! ⭐⭐⭐⭐⭐
Congratulations once again Hossein, on purchasing your first home. Reaching that milestone after a three-month journey is something truly special, and we're delighted we could be part of it. Thank you for your kind words and recommendation, and we hope you're enjoying every moment of settling into your new home!
5/5
GoogleKyle was super helpful, friendly, responsive and professional! He made the whole process very smooth! Me and my partner are very satisfied and loving our apartment atm!! Strongly recommended!
Thank you so much, Shun. We're delighted that Kyle made the whole process smooth and that you're loving your apartment. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleWe got a great experience with JLL. Kyle Yousif is an excellent agent, professional, responsible, and very helpful throughout the entire process. He was always responsive and made everything easy. Highly recommended!
Thank you so much, Xinge. We're delighted that Kyle provided such professional and helpful service throughout the entire process. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
TrustpilotTaysir Hussein has been an excellent…
Taysir Hussein has been an excellent property manager for Madeira Tower. She is professional, responsive, and always assist with any queries or issues promptly. Her communication is clear, and she consistently demonstrates a high level of care and dedication in managing the property. I appreciate her support and would highly recommend her services.
Thank you so much, Leong. We're delighted that Taysir has provided such responsive and dedicated support at Madeira Tower. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleRating only, no written review.
Thank you so much, Iris. We're delighted you had a great experience with us. We truly appreciate you taking the time to share your feedback.
5/5
TrustpilotCharlie Peplow in Chelsea Green
I worked with Charlie Peplow in the Chelsea Green office. He was extremely professional throughout the process, very clear with what the next steps were and I’m very grateful for all his help, especially as it took a fair bit of patience. Thank you Charlie!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
