Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMy partner and I are in the process of buying a flat that is listed by JLL Greenwich and we've had such a wonderful experience.
Sam took us on a few viewings, including the flat we are purchasing, and we were so impressed with his support.
In addition to being very friendly and personable, Sam was extremely knowledgeable about the flats we were viewing and the local area too. It is very clear that Sam is passionate about the industry he works in and this translated to us being well informed about the properties.
Since the viewings, Sam's communication has been excellent. He always responds to queries in a timely manner and clearly explains where we are in the process and what next steps are.
Big thank you from us to Sam!
Jordan · 9 June 2026 · JLL Finsbury Park
★★★★★ 1/5
GoogleExtremely poor property management by JLL.
Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils.
We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired.
A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified.
On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update.
JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.
Francesco · 9 June 2026 · JLL Finsbury Park
★★★★★ 5/5
GoogleJLL has been managing my property for many years, and I couldn't be more satisfied with their service. Specifically, Suth Lucian Canbert has been an incredible help throughout this time. He is consistently patient, sincere, and professional. Our collaboration has been a truly pleasant experience, and I feel my property is in the best hands.
Max · 8 June 2026 · JLL Stratford
★★★★★ 5/5
GoogleGreat experience with Kyle. Decided to go with a different flat due to time constraints, but he was great at communicating all throughout!
Zoltán · 8 June 2026 · JLL Stratford
Agent replied · 20 June 2026
Thank you so much, Zoltán. We're delighted that Kyle provided such great communication throughout your search, even though timing led you in a different direction. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleVery helpful and always quick to respond, we worked with George Reeves who was great with any queries we had.
Georgia · 8 June 2026 · JLL Kensington
Agent replied · 18 June 2026
Thank you so much, Georgia. We're delighted that George could provide you with such helpful and responsive support. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe would like to say a huge thank you to Emmy, Michaela, Amber, and Naomi for all their hard work and support throughout the purchase of our first home.
Buying a house can be a stressful process, but the team was there for us every step of the way. The entire journey took around three months, and throughout that time they were always professional, responsive, friendly, and willing to help with any questions we had.
What really stood out was the personal touch and care they showed. We were also incredibly grateful for the lovely welcome package of sweets and the helpful vouchers and discounts for setting up our new home. It was such a thoughtful gesture and made moving into our first house even more special.
We couldn’t have asked for a better experience and would highly recommend the team to anyone looking to buy or sell a property. Thank you again, Emmy, Michaela, Amber, Catherine and Naomi, for helping make our dream of owning our first home a reality!
⭐⭐⭐⭐⭐
Hossein · 8 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 8 August 2026
Congratulations once again Hossein, on purchasing your first home. Reaching that milestone after a three-month journey is something truly special, and we're delighted we could be part of it. Thank you for your kind words and recommendation, and we hope you're enjoying every moment of settling into your new home!
★★★★★ 5/5
GoogleTiannes has been very helpful. good communications and fast response
Theo · 7 June 2026 · JLL Stratford
Agent replied · 20 June 2026
Thank you so much, Theo. We're delighted that Tianne provided such helpful and responsive service. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe recently purchased a new house in Greenwich, and our experience with JLL, and with Sam in particular, was outstanding. We were continually kept updated about the progress of the purchase, and felt supported when needing help with surveys and negotiations. We would 100% use JLL Greenwich again, and want to thank Sam and the team for all their help in getting us our dream first home!
James · 6 June 2026 · JLL Blackheath
★★★★★ 5/5
GoogleWhen looking for a flat, I had Dovile and Bruna help out with the process. They were easy to work with, super helpful with all the questions I had, and sccomodating to my requests!
Would definitely recommend working with them if you are looking for a place in SE.
Sari · 6 June 2026 · JLL Blackheath
★★★★★ 5/5
GoogleI rarely leave reviews, but I wanted to take the time to recognise the team at JLL Greenwich for the excellent service they provided throughout the sale of my flat.
From the outset, everyone in the Greenwich office was professional, responsive and genuinely friendly. Selling a property can be stressful at the best of times, and our sale turned out to be far from straightforward, but the team were supportive and communicative throughout.
A particular thank you to Ashton, who was outstanding from start to finish. He was professional, proactive and a great mediator between all parties involved. There were a number of challenges along the way, and Ashton did an excellent job of keeping both sides informed, managing expectations and chasing solicitors and other parties when progress stalled. He consistently went above and beyond to help keep things moving and was always available when we needed an update or some reassurance.
I would have no hesitation in recommending JLL Greenwich. A highly professional team that combines excellent communication with a genuinely personal approach.
Kiran · 6 June 2026 · JLL Blackheath
Agent replied · 19 June 2026
Thank you so much, Kiran. We're delighted that Ashton and the Greenwich team could support you through what sounds like a challenging sale. Ashton will be thrilled to hear this feedback, it's wonderful to know his dedication made such a difference. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleJLL Residential, represented by their Manager Keeley Wesley, are my Estate Agents looking after my home in Greenwich for over twenty years. As I live abroad in Asia, Keeley in that time has been in overall charge of all matters related to my home and on this point I cannot speak more highly of her devotion to her work.This has meant less stress for myself and I would recommend her services and JLL to anyone seeking an Estate Agent.
Thierry · 6 June 2026 · JLL Blackheath
Agent replied · 19 June 2026
Thank you so much, Thierry. We're delighted that Keeley has provided such excellent service over the years. She'll be thrilled to hear this feedback, and we're proud to have earned your trust from across the globe. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe’re really grateful for all the help from Tianne and Kyle throughout our renting process. We probably weren’t the easiest tenants as we kept changing our move-in date, but the team was incredibly patient, understanding, and professional throughout, never making us feel like a burden.
Thank you so much for your responsiveness and support in helping us secure our new home. We really appreciate everything you’ve done for us, a big, big thank you!
Esther · 6 June 2026 · JLL Stratford
Agent replied · 20 June 2026
Thank you so much, Esther. We're delighted that Tianne and Kyle made your renting process smooth and stress-free, even with the changes along the way. They'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleIt was a pleasure to work with DDM Barton when we were looking to buy a house.
Kate and the rest of the team were really helpful and I would highly recommend them.
Sam · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your kind words, Sam! We're thrilled to hear that you had a great experience with Kate and the DDM Residential team while searching for your new home. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI bought a house through DDM and had a very positive experience
I mainly dealt with Anya but Kate was very supportive too.
Queries were dealt with promptly and efficiently and this made the process easier.
I was very happy with the service I received and would highly recommend DDM in Barton
Karen · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your wonderful review, Karen! We're thrilled to hear that you had a positive experience with DDM Residential. It's great to know that Anya and Kate provided you with prompt and efficient support throughout the process. Your high recommendation means a lot to us, and we appreciate your trust in our services. If you ever need assistance again in the future, don't hesitate to reach out!
★★★★★ 5/5
GoogleKate at the Barton office has been brilliant in helping me buy my first home and I would highly recommend her to anyone
Steve · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your wonderful review, Steve! We're thrilled to hear that Kate provided you with exceptional support in buying your first home. Your recommendation means a lot to us at DDM Residential, and we wish you all the best in your new home. If you need any further assistance in the future, don’t hesitate to reach out!
★★★★★ 5/5
GoogleBrilliant estate agent. Kate very experienced and knowledgeable. Made everything run as smoothly as possible. I chose a cheap conveyancer and regretted it. Kate helped chase the solicitor and kept me informed of the situation when my solicitor did next to nothing to exchange and complete. Can’t thank all in the office enough for all they did to move the purchase forward
Frances · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your kind words, Frances! We're thrilled to hear that Kate was able to assist you effectively and keep you informed throughout the process. Your feedback highlights the dedication of our team at DDM Residential to provide exceptional service. It's wonderful to know that we could help make your purchase smoother. We truly appreciate your trust in us and look forward to assisting you again in the future!
★★★★★ 5/5
GoogleWe recently bought a house through DDM in Barton. Kate and Anya were really friendly and good to deal with, and handled our questions and problems in a kind and efficient manner. We would be more than happy to use DDM again.
Chris · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you for your wonderful feedback, Chris! We’re thrilled to hear that Kate and Anya provided you with friendly and efficient service during your home buying experience. It was a pleasure assisting you, and we look forward to helping you again in the future!
★★★★★ 5/5
GoogleKate and her team at the Barton office get the highest marks from me. Friendly, professional, and patient. They must be good, because this is the second time that I’ve worked with them. Highly recommended.
Sarah · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your kind words, Sarah! We're thrilled to hear that you had such a positive experience with Kate and our team at DDM Residential. Your recommendation means the world to us, and we look forward to assisting you again in the future. If you need anything else, just let us know!
★★★★★ 5/5
GoogleChloe at DDM is always extremely helpful and prompt when replying to queries. She is polite and very organized. I appreciate all of her hard work and dedication to us as landlords.
Rebecca · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your kind words, Rebecca! We're thrilled to hear that Chloe has been helpful and organized in assisting you with your landlord queries. At DDM Residential, we strive to provide exceptional service, and it's wonderful to know that her dedication has made a positive impact on your experience. We truly appreciate your feedback and look forward to continuing to support you!
★★★★★ 5/5
GoogleWe have been customers of DDM Scunthorpe for over 20 years. I have been dealing with Chloe for many years. She is an absolute delight to work with. Chloe always responds promptly to my emails and answers all my questions, some of which I have most likely asked before. Her replies are always very professional. We are extremely happy with the service we received. Many thanks Jez
Jeremy · 6 June 2026 · JLL/ WA Ellis Knightsbridge
Agent replied · 6 August 2026
Thank you so much for your kind words, Jeremy! We're thrilled to hear that you've been with DDM Residential for over 20 years and that Chloe has consistently provided you with exceptional service. It's wonderful to know that her promptness and professionalism have made your experience enjoyable. We truly appreciate your loyalty and look forward to continuing to serve you for many more years to come.
★★★★★ 5/5
TrustpilotGreat experience
Tiffany is a very helpful property manager.
She is always responsive, helpful and professional during my stay with JLL.
XXX · 5 June 2026 · JLL Canary Wharf
Agent replied · 19 June 2026
Thank you so much for your feedback! We're delighted that Tiffany has provided such responsive and professional support throughout your stay. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleMichael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the …
Maria · 5 June 2026 · JLL Greenwich
Agent replied · 5 September 2026
Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleProbably the most professional and efficient agent I’ve ever used, great property management services, special shout out to Lily Wang who is super helpful throughout our tenancy
Tianqi · 4 June 2026 · JLL Nine Elms
Agent replied · 18 June 2026
Thank you so much, Tianqi! We're delighted that our property management services have exceeded your expectations. Lily will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleAyesha was absolutely fabulous. She arranged multiple viewings in the building we wanted, and even organised a viewing for us on a day she wasn't available herself. When teething issues came up with the contract, both Ayesha and JLL stepped …
Prem · 4 June 2026 · JLL Canary Wharf
Agent replied · 29 May 2026
We are overjoyed to hear about Ayesha's fabulous service and professional support during your rental process. Thank you for choosing JLL.
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