Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleI have worked with Paramount for around three and a half years, initially through the letting and management of my flat, and more recently through the sale process which has just successfully exchanged.
I particularly want to thank Jamie, who worked extremely hard during what became quite a stressful and complicated transaction. Throughout the final stages of the sale he remained proactive, responsive and persistent in keeping communication moving between all parties, helping to resolve issues quickly and pushing matters forward when things became difficult or delayed.
Managing a property remotely from overseas is never easy, but Jamieβs support and availability throughout the process were genuinely appreciated.
Many thanks again for all your efforts in getting the sale over the line.
Russell Β· 26 May 2026 Β· JLL Chelsea
Agent replied Β· 30 May 2026
Thank you, Russell, for your wonderful feedback! We're thrilled to hear about your positive experience with Paramount Properties and Jamie's dedication during your property sale. Itβs great to know that his proactive approach made a difference, especially while managing everything from overseas. We appreciate your trust in us over the years and are here to support you in any future property endeavors. Congratulations on the successful exchange!
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5/5
GoogleGreat experience with JLL, Ashton was always helpful, classy, and genuinely invested in the process, canβt praise him or JLL enough π β¦
Marko Β· 26 May 2026 Β· JLL Finsbury Park
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5/5
GoogleI dealt with Jamie during my buying process, he was fantastic throughout. Always very on it, approachable, and quick to answer any questions I had. The whole experience felt smooth and stress-free from start to finish. Iβd highly recommend the agency and Jamie to anyone looking for a reliable and supportive estate agent.
L Β· 25 May 2026 Β· JLL Chelsea
Agent replied Β· 30 May 2026
Thank you so much for your kind words, L D! We're thrilled to hear that Jamie made your buying process smooth and stress-free. At Paramount Properties, we strive to provide exceptional service, and it's wonderful to know that you felt supported throughout your journey. Your recommendation means a lot to us, and we look forward to assisting you or anyone you refer in the future!
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5/5
GoogleGreat experience with JLL, Ashton was always helpful, classy, and genuinely invested in the process, canβt praise him or JLL enough π β¦
Marko Β· 23 May 2026 Β· JLL Greenwich
Agent replied Β· 18 June 2026
Thank you so much, Marko. We're delighted that Ashton provided such excellent service throughout your journey with us. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
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5/5
GoogleErjana and the team were very helpful, and played a vital role in securing our lovely place! Erjana was available and went out of her way to cater for our requests - highly recommend JLL.
Walla Β· 23 May 2026 Β· JLL Stratford
Agent replied Β· 20 June 2026
Thank you so much, Walla. We're delighted that Erjana and the team helped you secure your lovely new home. Erjana will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
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1/5
TrustpilotTerrible rental experience with Qing β¦
Terrible rental experience with Qing at Greenwich branch. Lazy, unprofessional and utterly basic. Avoid at all costs.
D_B Β· 23 May 2026 Β· JLL Canary Wharf
Agent replied Β· 4 October 2026
Thank you for sharing your feedback, Dan. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this. Please contact our Greenwich lettings team at lettingsgreenwich@jll.com so we can look into this matter for you.
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1/5
TrustpilotTerrible rental experience with Qing β¦
Terrible rental experience with Qing at Greenwich branch. Lazy, unprofessional and utterly basic. Avoid at all costs.
Dan Β· 23 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you for sharing your feedback, Dan. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this. Please contact our Greenwich lettings team at lettingsgreenwich@jll.com so we can look into this matter for you.
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5/5
TrustpilotI had a great experience with Lily Wangβ¦
I had a great experience with Lily Wang over the past three years. She has always been attentive, professional, and incredibly responsive whenever any issues came up!
Communication with her was always pleasant and easy, and I truly appreciated how efficiently and calmly she handled everything.
Thank you, Lily, for all your help!
Alina Β· 21 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, Alina. We're delighted that Lily has provided you with such attentive and professional support over the past three years. She'll be thrilled to hear this wonderful feedback about her responsiveness and calm approach. We truly appreciate you taking the time to share your experience.
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5/5
Trustpilotgreat experience
great communication, attentive to tenants needs and smooth process from beginning to the end of tenancy. a huge thank you for Antonella (property manager)!
Ksenia Β· 21 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, Ksenia. We're delighted that Antonella provided such attentive support and made your tenancy process so smooth from start to finish. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
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5/5
TrustpilotEnoch is very professional and helpful
Enoch is very professional and helpful, always answering my questions, make us easy to work with JLL as an overseas landlord.
Carmen Β· 20 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, Carmen. We're delighted that Enoch has made managing your property from overseas so straightforward with his professional and helpful support. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
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5/5
TrustpilotEnoch is my property manager
Enoch is my property manager. He handle the deposit refund very quick for me. Will definitely recommend him.
Krankl Β· 20 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, Krankl. We're delighted that Enoch handled your deposit refund so efficiently. He'll be thrilled to hear this wonderful feedback and recommendation. We truly appreciate you taking the time to share your experience.
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5/5
TrustpilotEnoch very helpful
Enoch very helpful, polite and professional
Annie Β· 20 May 2026 Β· JLL Canary Wharf
Agent replied Β· 17 September 2026
Thank you so much, Annie. We're delighted that Enoch has provided you with such helpful and professional support. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
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1/5
GoogleI dealt with JLL in relation to a UKPC parking charge issued at The Broadwalk Centre, where JLL/Centre Management were asked to review the matter as a goodwill/proportionality issue.
The charge was Β£100, reduced to Β£60 if paid quickly, for what appears to me to be a minor bay-alignment issue. There was no damage, obstruction or safety issue identified. Centre Management confirmed that they can request cancellation of parking charges in some circumstances, but JLL declined to intervene and referred the matter back to UKPCβs appeal process.
I understand that parking rules need to be enforced, but in my view this was a poor use of discretion. JLLβs response felt focused on whether the charge could technically be issued, rather than whether a Β£100 demand was proportionate for a minor parking-position issue involving a genuine visitor.
This experience has left me with a poor impression of how JLL handles customer-facing property management issues where private parking enforcement is involved.
Marco Β· 19 May 2026 Β· JLL Mayfair & Marylebone
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5/5
GoogleWe had a great experience with Kyle I messaged him in the morning and by noon he had already found me a flat and arranged the viewing promptly. Very helpful and good communicator. Would highly recommend.
Ellie Β· 19 May 2026 Β· JLL Stratford
Agent replied Β· 20 June 2026
Thank you for sharing your feedback, Ellie. We're delighted that Kyle provided such efficient and helpful service in finding your flat. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
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5/5
TrustpilotExcellent Property Management Support
Paige Waller has been extremely professional, responsive, and helpful throughout the entire property management process. She is always quick to communicate, patient with questions, and very reliable in handling any issues that arise. Her support has made everything much smoother and less stressful. I truly appreciate her dedication and would highly recommend her to anyone looking for a trustworthy property manager.
Yanzhen Β· 19 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, Yanzhen. We're delighted that Paige has provided you with such professional and responsive support throughout the property management process. She'll be thrilled to hear this wonderful feedback about her dedication and reliability. We truly appreciate you taking the time to share your experience and recommendation.
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5/5
GoogleVery good experience with Ayesha from JLL, super helpful and productive - helped us secure a move quickly. Highly recommend!
Claudiu Β· 19 May 2026 Β· JLL Kensington
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5/5
GoogleAdam and Helene from JLL helped us find a flat in London. We were very happy with their work, they guided us very well throughout the whole process. They helped us pro-actively and our questions were answered very quickly and in a solution-orientated way. We can recommend Adam and Helene without reservation. Should we ever look for a new flat, we will do it with them again.
Update: When we moved out after a year, things unfortunately didnβt go so well with JLL. When we moved in, we had a property manager from JLL who was excellent and very communicative. Unfortunately, he was replaced and we were assigned a new property manager, who was simply a complete disaster. When we moved out after a year, he made false accusations against us, used the wrong move-in report (not the most recent one), claimed that we had caused damage to the flat and that mattresses and other items were missing. He clearly wanted extra money from us. We were then able to prove to him, via emails with the previous property manager and photos, that his claims were untrue. Even then, he simply said, βWell, in that case, weβll just have to take it to the arbitration board.β Wow. Well, it wasnβt Adam or Helenβs fault directly, but the two of them clearly didnβt really stand up for us with the new property manager within JLL either. So, overall, a mixed picture.
Patrick Β· 19 May 2026 Β· JLL Kensington
Agent replied Β· 19 July 2026
Dear Patrick,
We're thrilled to hear about your positive experience with Adam and Helene. Their proactive approach, quick responses, and solution-oriented guidance throughout your flat-finding process in London is exactly what we aim for. We appreciate your strong recommendation and are glad they made such a positive impression. Thank you for sharing your feedback, and we look forward to assisting you again should you need our services in the future.
Thanks,
JLL
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5/5
GoogleReally helpful team - particularly Ayesha who has supported us from start to finish. Thank you!
Rob Β· 19 May 2026 Β· JLL Kensington
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5/5
GoogleThank you Adam and Helena for your help and patience!
Layan Β· 19 May 2026 Β· JLL Kensington
Agent replied Β· 19 July 2026
Thank you so much, Layan. We're delighted that Adam and Helena could provide you with such great support. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
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5/5
TrustpilotZheng Karl helps me a lot and veryβ¦
Zheng Karl helps me a lot and very patientοΌοΌοΌ
Luqi Β· 18 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, Luqi. We're delighted that Karl has provided you with such patient and helpful support. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
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5/5
TrustpilotVery nice experience with help from Mrβ¦
Very nice experience with help from Mr Karl Zheng! Always reply timely and friendly.
Kexin Β· 18 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, Kexin. We're delighted that Karl has provided you with such timely and friendly support. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
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5/5
GoogleHad a great experience dealing with Kyle. He was very helpful and responsive and sent properties to match my preferences, so I would highly recommend his services.
Cormac Β· 18 May 2026 Β· JLL Stratford
Agent replied Β· 29 June 2026
Thank you so much, Cormac. We're delighted that Kyle provided such helpful and responsive service in finding properties that matched your preferences. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
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5/5
TrustpilotEnoch is so good service to customer
Enoch is so good service to customer, and best assistant to customer, I am so comfortable to let JLL manage my property.
David Β· 18 May 2026 Β· JLL Canary Wharf
Agent replied Β· 19 June 2026
Thank you so much, David. We're delighted that Enoch has provided you with such excellent service and that you feel comfortable with us managing your property. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
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5/5
GoogleThank you Adam and Helena for your help and patience!
Layan Β· 17 May 2026 Β· JLL Canary Wharf
Agent replied Β· 18 June 2026
Thank you so much, Layan. We're delighted that Adam and Helena could provide you with such great support. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience. β¦ More
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