Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
Send JLL a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotEnoch is so good service to customer
Enoch is so good service to customer, and best assistant to customer, I am so comfortable to let JLL manage my property.
Thank you so much, David. We're delighted that Enoch has provided you with such excellent service and that you feel comfortable with us managing your property. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleThank you Adam and Helena for your help and patience!
Thank you so much, Layan. We're delighted that Adam and Helena could provide you with such great support. The team will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience. … More
5/5
TrustpilotAll staff especially Jane at St…
All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended
5/5
GoogleMichael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the property market situation, maintained great level of communication throughout the whole marketing stage and up until completion. I can't recommend Michael and the team more.
Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.
5/5
GoogleReally positive experience. Super responsive and helpful.
Thank you so much for your lovely review! We’re delighted to hear you had a really positive experience with us. It’s great to know the team’s responsiveness and support made such a difference throughout the process. We always aim to make things as smooth and stress-free as possible, so your feedback truly means a lot. We really appreciate your recommendation and look forward to helping again in the future should you ever need us.
5/5
GoogleI recently sold my flat and had an excellent experience working with JLL and Michael Chu. From day one, he was professional, supportive, and highly proactive throughout the entire process. His communication was clear and consistent, and he …
5/5
GoogleWhen looking for a flat, I had Dovile and Bruna help out with the process. They were easy to work with, super helpful with all the questions I had, and sccomodating to my requests! …
5/5
Google“Really satisfied with everything. Great communication and excellent quality service.”
5/5
GoogleMichael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the …
5/5
GoogleWe recently purchased a new house in Greenwich, and our experience with JLL, and with Sam in particular, was outstanding. We were continually kept updated about the progress of the purchase, and felt supported when needing help with …
5/5
TrustpilotI have worked with her for long time…
I have worked with her for long time now. She has been very professional, helpful and responsive.
5/5
TrustpilotHelpful and friendly
Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.
5/5
GoogleRating only, no written review.
5/5
GoogleHaving Kyle as my property agent is such a blessing. He is very helpful and responsive throughout the transaction process. It had been a great experience.
5/5
TrustpilotJLL Rental Team. Excellent service.
All the staff on the rental team at JLL have been excellent. They are always easy to deal with and provide great communication throughout the entire process, from finding a tenant to ongoing property management. A special mention to Alexandra Imray and Hannah Mitchell, thank you both for your outstanding support.
5/5
GoogleErjana was an excellent letting agent throughout our tenancy process. She was friendly and always helpful whenever we had questions or needed support. We really appreciate her help!
5/5
GoogleAdam and Helene from JLL helped us find a flat in London. We were very happy with their work, they guided us very well throughout the whole process. They helped us pro-actively and our questions were answered very quickly and in a …
Dear Patrick, We're thrilled to hear about your positive experience with Adam and Helene. … More
5/5
GoogleKyle has been super helpful and nice, he answers my question patiently .
5/5
TrustpilotEnoch Chiu has been great to work with
Enoch Chiu has been great to work with.
5/5
TrustpilotTenancy Experience
I had a very positive experience with JLL throughout my tenancy and check-out process in London. A special thank you to Hannah Davis, who was extremely professional, responsive, and supportive from start to finish. She always kept us updated, replied to emails promptly, and handled the entire deposit and check-out process in a very clear and helpful manner. Moving out and dealing with tenancy matters can sometimes be stressful, but Hannah made the process much smoother with her communication and assistance throughout. Overall, a very professional and well-managed experience. Thank you again to Hannah and the JLL team.
5/5
TrustpilotEnoch is so good service to customer
Enoch is so good service to customer; I am so comfortable to let JLL manage my property!
5/5
GoogleTianne is very helpful, friendly, responsive and a great agent to work with. She helped me find right property quickly and arranged all communications and process with the landlord well. Definitely going back to her for further property search.
5/5
GoogleWe had a great experience with Erjana! As we were relocating and couldn’t do an in-person viewing, she arranged a very helpful online tour and made the whole process smooth. She handled all documents efficiently and guided us clearly on housing and visa requirements. Everything was exactly as shown, and her professionalism made a big difference. Highly recommended!
5/5
GoogleMy experience with JLL Stratford was splendid. Kyle helped us view multiple properties. He was responsive, communicative and explained all the necessary details thoroughly. The properties were also of pristine quality. Overall, JLL Stratford's communication and transparency is what stood out for me and I would highly recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
Send JLL a message.
