Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
409
Reviews on Trustpilot
All 14 offices
Send JLL a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 4,838 reviews on Google only. Show every review
5/5
GoogleAll good in general, kind people and trying to help people. Answers your questions about flat
Thank you so much, Yunus. We're delighted that our team could assist you with your questions and provide the support you needed. We truly appreciate you taking the time to share your experience.
5/5
GoogleWe had such a great experience with Tianne! She was incredibly helpful, friendly and professional throughout the whole process of finding our new home. She was always quick to respond to any questions and made everything feel straightforward and stress-free. We’re so happy with the flat we found and really appreciated all of her help in getting us there. Would absolutely recommend Tianne to anyone looking for a new home. Thank you again! 😊
Thank you so much, Ivan. We're delighted that Tianne exceeded your expectations throughout your search. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
4/5
GoogleI would like to make a special thanks to my agent George Reeves. He’s been communicating well with us, keeping tracks for the process, answering questions promptly. (Sometimes a bit too rush on things and need explain processes a bit more) but overall I had a good experience. Recommended.
Thank you so much, Zewen. We're delighted that George and the team provided you with such attentive service throughout your tenancy journey. George will be thrilled to hear this feedback, and we've also noted your constructive comments to help us improve further. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience working with Tianne. She was incredibly helpful throughout the process of finding my new home and made everything feel straightforward and stress-free. She was responsive, professional and genuinely took the time to understand what I was looking for. I really appreciated her support and communication from start to finish. Would definitely recommend Tianne to anyone looking for a new home!
Thank you so much, Adetomiwa. We're delighted that Tianne made your home search such a positive experience. She will be thrilled to hear how much her support and communication meant to you throughout the process. We truly appreciate you taking the time to share your experience.
5/5
GoogleTommie helped me find a great flat and truly went above and beyond with excellent communication and help!
Thank you so much, Briana. We're delighted that Tommie's communication and support helped you find a great flat. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a really great experience working with Charlie at JLL. He was incredibly professional, responsible and reliable throughout the whole process. Charlie was always very responsive and quick to reply to messages, which made everything so much easier and less stressful. He was proactive, attentive to details, and always happy to help whenever we had questions or needed something sorted. What I appreciated most was how dependable he was, you always felt that things were being properly taken care of. He made the whole process smooth and straightforward from start to finish. Excellent service and a genuinely great agent to work with. I would definitely recommend Charlie to anyone looking for a professional, efficient and trustworthy agent. Thank you so much, Charlie!
Thank you so much. We're delighted that Charlie's professionalism and attention to detail made the process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleExcellent service from start to finish! I'd like to give a special shout-out to Charlie, who helped me find and secure my flat in just one week. I'm moving in next Monday. Charlie and his team were incredibly professional, helpful and quick to respond, and there wasn't a single hiccup or delay along the way. I'm so grateful for all their hard work. Highly recommend!
Thank you so much, Darya. We're delighted that Charlie and the team helped you find and secure your flat so efficiently. They'll be thrilled to hear this feedback, and we wish you all the best for your move next Monday. We truly appreciate you taking the time to share your experience.
5/5
GoogleWith this review i need to congratulate Mr George Reeves for his extremely high level of professionalism, communication skills and his ability to handle everything very quickly with kindness, care, sensitivity and positive approach. The company is very lucky to have such a professional . Thank you for everything you did for us Mrs George.
Thank you so much, Maria. We're delighted that George's professionalism and care made such a positive difference throughout the process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleHad an excellent experience working with Tommie. He was professional, approachable and incredibly helpful throughout the entire process. His communication was always clear and prompt, and he made everything feel straightforward from start to finish. Tommie genuinely went above and beyond to make sure everything ran smoothly, and we really appreciated his support and attention to detail. I wouldn’t hesitate to recommend him to anyone looking for a reliable and knowledgeable agent!!
Thank you so much, Sophia. We're delighted that Tommie's professionalism and attention to detail made the entire process so straightforward for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleKyle was very helpful with the letting of my property. Communicative and sensible throughout the process.
Thank you so much, Jordan. We're delighted that Kyle's communication and approach made the letting process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with Kyle. He was very helpful and efficient throughout the whole process and helped me find a great apartment that suited my needs. Everything moved incredibly quickly, and I was able to move in within just one week. He was responsive, professional, and made the whole process much easier. Highly recommended.
Thank you so much, Tao. We're delighted that Kyle helped you find a great apartment so efficiently and made the process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleGeorge Reeves was incredibly helpful and provided exceptional service. He truly deserves a raise. He was professional and very responsive throughout the whole process. Everything was handled smoothly and efficiently, and he always made sure I was kept updated. Really appreciated his support and would definitely recommend him to anyone looking for reliable and excellent service.
Thank you so much. We're delighted that George's professionalism and responsiveness made the process so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleWe had a very good experience with JLL. Especially our assigned agent, George Reeves was on the top of everything, e.g. excellent communication and organisation, having as a result a quite smooth transition. Any questions were answered on the spot with details, creating a good sense of trust with this agency. Overall, I highly recommend JLL and George Reeves.
Thank you so much, Matoula. We're delighted that George's communication and organisation made the transition so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleDanny Greenland from the Canary Wharf office did a fantastic job on our flat sale. Not only did he find us a buyer but his continued guidance across the process helped ease the stress of what was an incredibly important transaction for us. He was always a pleasure to speak to and we would gladly recommend him.
Thank you so much. We're delighted that Danny's guidance and support made such an important transaction smoother for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a wonderful time with Kyle throughout my apartment viewing. He navigates and handle issues smoothly while also being really informative throughout the viewing.
Thank you so much, Muhammad. We're delighted that Kyle provided such informative and professional service during your viewing. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleHad a very good experience with Kyle Yousif throughout the process of renting a new flat in Stratford. He is kind, professional and always willing to help from start to finish. Even after we moved in he offered to chase the property manager on issues within the flat to make sure we have a good renting experience. Would really recommend!
Thank you so much, Michael. We're delighted that Kyle's professionalism and ongoing support made your move to Stratford such a positive experience. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleIt was great working with Xav. He was very helpful, professional, and always quick to reply. Very satisfied with the overall experience.
Thank you so much, Oktay. We're delighted that Xav provided such helpful and professional service throughout your experience. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleKyle was very friendly and helpful with showing us the property. He was professional and answered any questions that we had well.
Thank you so much, Ryan. We're delighted that Kyle provided such helpful and professional service during your viewing. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleKyle was very responsive and friendly.
Thank you so much, Niall. We're delighted that Kyle provided such responsive and friendly service. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleI feel very lucky to have met Tianne and her team at JLL. As a first-year international undergraduate student, I was not very familiar with the rental process in the UK, and the timing this year was especially stressful. I received my university results in August and had to find accommodation before my course started, so I had only about one month to arrange everything. Tianne and the JLL team helped me secure a lovely flat, which is only about a 20-minute walk from my university. The rent and guarantor arrangements were also very reasonable and affordable for me. I counted that we exchanged more than 40 emails throughout the rental process! Today, I have finally completed all the documents and booked my key collection. I have to say how impressed I have been by the efficiency, patience and professionalism of Tianne and her team. They made what could have been a very stressful experience much easier for me and were always helpful throughout the whole process. I will definitely continue to work with JLL for my accommodation needs in the coming academic years. Thank you so much, Tianne and the JLL team, for all the support and help. I really appreciate everything you have done for me!
Thank you so much, Irene. We're delighted that Tianne and the team made your first UK rental experience so smooth, especially with such tight timescales. Finding a home so close to your university is wonderful, and we're thrilled you felt so well supported throughout. We truly appreciate you taking the time to share your experience and wish you all the best with your studies.
5/5
GoogleI had an amazing experience with Xav when viewing & signing for a flat. He was friendly, answered all questions & concerns quickly and kept us in the loop throughout the whole process. Would definitely recommend!
Thank you so much, Grace. We're delighted that Xav exceeded your expectations throughout the viewing and signing process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI had a great experience with JLL Stratford, especially with Kyle! He was very friendly, professional and patient throughout the viewing process. He took the time to understand my requirements and was always happy to answer my questions. Really appreciate his help and excellent service. Highly recommend Kyle!
Thank you so much, Leona. We're delighted that Kyle provided such attentive and professional service throughout your viewing process. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleXav was awesome throughout the process. Answered all our questions asap. Would recommend to anyone looking for an estate agent.
Thank you so much, Finn. We're delighted that Xav provided such responsive and helpful service throughout your experience. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
5/5
GoogleKyle Yousif was really helpful and responsive throughout our rental process. Even after we moved from our old property to the new one, he still gave us timely replies and support for our questions. Great professional service, would highly recommend!
Thank you so much, Dreamy. We're delighted that Kyle provided such responsive and supportive service, even after your move. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 918 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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