Every review we hold for the Blackheath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAshton from JLL was nothing short of outstanding. I couldn't recommend him and the team highly enough. He made the entire process of selling our home feel smooth, straightforward, and stress-free from start to finish.
Not only was Ashton incredibly efficient, but he was also always easy to reach, kept us informed every step of the way, and had an exceptional understanding of the legal and solicitor process. His knowledge, communication, and proactive approach made a huge difference throughout the sale.
I can honestly say that without Ashton's support and expertise, I don't think we would have exchanged contracts and completed the sale when we did. We are so grateful for everything he did.
A huge thank you to Ashton and everyone at JLL. They are, without a doubt, the best estate agents in the area!
Sculpt · 1 September 2026
Agent replied · 5 August 2026
Thank you so much for this wonderful feedback. We're absolutely delighted that Ashton made your home sale feel so smooth and stress-free, and that his expertise and communication helped you exchange and complete on time. He and the team will be thrilled to hear this. We truly appreciate you taking the time to share your experience and recommendation.
★★★★★ 5/5
GoogleWe recently purchased a property through JLL! As first time buyers, we have often been told how difficult the process is. The whole process was as smooth as it possibly could have been.
Ashton was really friendly and helpful in answering all our question. We had communication with Ashton throughout the whole process and he was great!
We really appreciate all his help in making the process as smooth as possible.
Georgina · 1 September 2026
Agent replied · 5 August 2026
Thank you so much, Georgina. We're absolutely delighted that Ashton made your first purchase feel so smooth and straightforward, and that he was there to support you throughout the entire process. He will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleHere's a more direct version that focuses on your experience without making unsupported allegations:
Avoid if you're a landlord looking for proper property management.
My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent.
Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property.
With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience.
If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well, it's how they deal with problems. In my experience, they fell well short.
P · 1 July 2026
Agent replied · 30 June 2026
Thank you for taking the time to share your feedback, P G. We don't appear to have any records under this name, but we'd really value the opportunity to look into this further and discuss your concerns directly. Please contact Suth.luciancanbert@jll.com, and we'll prioritise investigating this matter with you.
★★★★★ 4/5
GoogleI had a great experience when I was a tenant with JLL.
Ms. Keely Wesley helped me with managing the concerns pertaining to the property and she was especially helpful for resolving a long-standing issue with one of the utility suppliers.
Also a shout out to Sam Palmer for his assistance with acquiring the property.
As a side note, I did have some concerns about the check-out report prepared during end-of-tenancy, just an honest feedback.
Shruti · 1 July 2026
Agent replied · 22 June 2026
Thank you so much, Shruti. We're delighted that Keely and Sam were able to support you so well throughout your tenancy and acquisition. They'll both be thrilled to hear this feedback. We also really appreciate your honest note about the check-out report, feedback like this helps us continuously improve our service. Thank you for taking the time to share your experience with us.
★★★★★ 5/5
GoogleMichael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the property market situation, maintained great level of communication throughout the whole marketing stage and up until completion. I can't recommend Michael and the team more.
Maria · 16 May 2026
Agent replied · 16 September 2026
Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleIt’s my second time dealing with JLL. I had a fantastic experience working with Ashton at JLL. From our first viewing to final completion, he was remarkably professional, responsive, and transparent throughout. Highly recommend Ashton to anyone looking for a truly reliable and dedicated property professional.
Jenny · 14 September 2026
Agent replied · 12 April 2023
Dear Jenny,
Thank you for your 5 star review. Thrilled to hear that Michael and Ed were great at helping you with your purchase, we will make sure they get recognition they deserve!
Thank you,
JLL Greenwich Team
★★★★★ 5/5
GoogleI had a wonderful experience with JLL, especially thanks to Keely Wesley. Keely was always professional, quick to respond, and genuinely always super helpful and happy to help throughout my entire tenancy. She made everything smooth and stress-free. 5 stars all the way!
Marlena · 3 September 2026
Agent replied · 4 September 2026
Thank you so much, Marlena. We're delighted that Keely made your tenancy smooth and stress-free. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleMervyn and Amy did a fantastic job helping us buy our dream house near Bampton.
The property was a renovation project with lots of potential, and they supported us at every step. They helped us negotiate a fair price and communicated efficiently with the seller regarding various issues raised during multiple surveys. They also kept the sale on track while the grant of probate was pending. Agents were very accommodating with multiple visits from surveyors, tradespeople, and our architect, even helping to move items to the driveway before completion day.
We would highly recommend them!
Yaro · 30 August 2025
Agent replied · 30 August 2026
Thank you for your lovely review, Yaro. We're delighted to have been part of your property journey and so pleased you secured this property. We take pride in offering exceptional service and are thrilled to have made your purchase experience successful. Your recommendation is greatly valued.
★★★★★ 5/5
GoogleMervyn and Amy were an essential component in our quest to return to Eynsham.
When we hit a frustrating and lengthy delay in the chain (which was not Abbey Properties' fault), Mervyn was able to reassure us that all was well.
Moving house is such a stressful process and it was great to know they were on our side.
It feels so great to be back in Eynsham!
Jane · 30 November 2025
Agent replied · 30 August 2026
Jane, thank you so much for your kind review. It will be good to see you around the village again!
★★★★★ 5/5
GoogleMichael and the team did a great job helping us sell our flat in such a tough market. They gave an elaborated feedback for every viewing, advised us on different strategies to implement to facilitate the sale based on changes in the …
Maria · 2 June 2026
Agent replied · 19 June 2026
Thank you so much, Maria. We're delighted that Michael and the team could guide you through to a successful sale. They'll be thrilled to hear how much you appreciated their communication and strategic support throughout. We truly appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleExtremely poor property management by JLL.
Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils.
We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired.
A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified.
On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update.
JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.
Francesco · 1 July 2026
Agent replied · 19 June 2026
Thank you for sharing your feedback, Francesco. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this with you directly and urgently. Please contact Suth Lucian Canbert at Suth.luciancanbert@jll.com so we can look into this matter.
★★★★★ 5/5
GoogleThis is my third year living in my current home. JLL is a great help and very professional. Finding my current apartment was a breeze, from the viewing to signing the contract and moving in. Especially earlier this year, when there were some minor issues with the apartment that required communication with the landlord for repairs, JLL's professional service was exceptional. My Senior Property Manager, Keely Wesley, was particularly helpful, facilitating a lot between me and the landlord. I'm truly happy to have met the JLL team.
Fonda · 1 July 2026
Agent replied · 30 June 2026
Thank you so much, Fonda. We're delighted that Keely Wesley and the team have provided such professional service throughout your tenancy, from your initial move-in to facilitating repairs this year. Keely will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI'm so grateful to Mervyn for handling the purchase of my home with utmost professionalism, honest and open communication and for being genuinely interested in securing the best outcome for all. I highly recommend this Estate agent team. Special thanks to Sophia too.
Helen · 28 February 2026
Agent replied · 30 August 2026
Thank you for the lovely review, Helen. We hope you have many happy years in your new home.
★★★★★ 5/5
GoogleMervyn and his team were extremely helpful during my recent property purchase through them. This is despite my using an abysmal online conveyancing company, and ending Completing at least three weeks late.
Mervyn liaised between myself, the vendor, and his solicitor giving confidence and help to all as possible.
A very friendly and professional Estate Agency!
Julian · 30 October 2025
Agent replied · 30 August 2026
Julian, thank you for your kind review. I'm pleased we were able to assist in getting the sale to completion. You were also a great help throughout the transaction in keeping us all informed. Enjoy your new home!
★★★★★ 5/5
GoogleAshton was amazing! I can’t thank him enough for helping me out on my first flat purchase. He was super responsive and gave me really good recommendations when I asked. I wouldn’t have done it any other way. Massive thank you!
C · 24 February 2026
Agent replied · 24 March 2026
Many thanks for leaving such positive feedback for Ashton and for a five star review.
★★★★★ 5/5
GoogleKeely was very responsive and quick to resolve an issue we had in our flat.
Annie · 1 September 2026
Agent replied · 4 September 2026
Thank you so much, Annie. We're delighted that Keely was able to resolve your issue so promptly. She'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKeely has been very helpful during our checkout process and we got a good outcome on our deposit
Olivia · 29 July 2026
Agent replied · 5 August 2026
Thank you so much, Olivia. We're delighted that Keely was so helpful during your checkout process and that you achieved a good outcome with your deposit. She will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleIsobel and the team were great in managing our rental experience from start to finish
Alex · 13 August 2026
Agent replied · 14 August 2026
Thank you so much, Alex. We're delighted that Isobel and the team could support you so well throughout your tenancy. They'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleGreat experience with JLL, Ashton was always helpful, classy, and genuinely invested in the process, can’t praise him or JLL enough 🙏 …
Marko · 23 May 2026
Agent replied · 19 June 2026
Thank you so much, Marko. We're delighted that Ashton provided such excellent service throughout your journey with us. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleMichael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!
Carla · 23 November 2025
Agent replied · 23 August 2026
Good afternoon,
Thank you so much for your kind review.
We’re happy to hear that Michael provided such good support throughout the entire process, ensuring everything ran smoothly.
It’s also good to know the whole team made a great impression, we'll be sure to pass on your comments.
Thanks again for your thoughtful words.
Warm regards
Balgores - Brentwood
★★★★★ 5/5
GoogleHighly recommend Ashton. Extremely professional and knowledgeable!
James · 3 August 2026
Agent replied · 5 August 2026
Thank you so much, James. We're delighted that Ashton provided you with such professional and knowledgeable service. He will be thrilled to hear this wonderful recommendation. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleIt was pleasant to work with a local company who hopefully had their finger on the pulse of the Eynsham market. Going through a turbulant time politically with a General Election was smoothed out by the staff and even a change of Solicitor did not phase them.
Roger · 30 August 2025
Agent replied · 30 August 2026
Thank you, Roger. A pleasure to work with you.
★★★★★ 5/5
GoogleSmooth and professional process. Eilis has been great from the beginning and made the experience one of the easiest I've been involved in - if you want a Real Estate agent that doesn't make you feel like you're dealing with a Real Estate agent on commission - ask for Ellis.
Daniel · 24 July 2025
Agent replied · 24 March 2026
Dear Daniel, thank you for your feedback for Eilis, I am delighted you have had such a positive experience.
★★★★★ 5/5
GoogleI cannot praise highly enough the service given to my family by JLL during a complex sale of my house. Our agent, Michael Chu is a consummate professional and was calm and knowledgeable throughout. He worked ceaselessly on our behalf and we …
Linda · 16 September 2025
Agent replied · 10 December 2024
Dear Linda,
We can't thank you enough for taking the time to leave such a fantastic review! … More
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