Trusted Agent profile
Verified
★★★★★
692 reviews across 3 platforms
8 Montpelior Vale, Blackheath, SE3 0TA
Part of JLL, see every office.
JLL's Blackheath office at 8 Montpelior Vale is rated 4.8 out of 5 across 692 reviews on three platforms, including 676 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Operating for over 25 years from the hub of the village, our Blackheath team has built a deep understanding of the local property market. With a 5 strong sales team, and a 4 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer service. Our expertise covers all parts of this pretty, historic village and indeed every property type, gaining us an outstanding reputation for the quality and breadth of our services. It is true to say that we have the best offerings of new build and off plan apartments across the whole of South East London, and our bespoke marketing strategy advice ensures that we meet each and every one of our clients expectations and requirements, including the optimisation of return on investment. We have close links with neighbouring JLL offices in Greenwich and Canary Wharf which draws together a City-worker audience and our London wide agency locations, together with extensive global network ensures we reach the widest geography of buyers and tenants. Our proud record of customer testimonials speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Blackheath office, from every platform, shown as written. First names only.
5/5
GoogleMichael and Jon have worked incredibly hard to help us sell our property. There were so many hurdles to overcome but they were always practical in their approach and extremely efficient, often helping out on their days off to make sure there were no delays and the transaction progressed as smoothly as possible. Thank you both!
Dear Alexander, many thanks for taking the time to review your experience, I will make sure your feedback is passed on.
4/5
GoogleDovile and Bruna were very helpful with helping us go through referencing and setting up the moving in process for our flat. Thank you :)
Many thanks for taking the time to leave a review.
5/5
GoogleWe recently sold our house with JLL, and were very happy with the service received. Michael was our main contact and was communicative and helpful, ensuring we were kept updated throughout. He was patient with our queries and issues, taking …
Dear Abigail, thank you very much for leaving such a fantastic review, it means a lot! Great to hear that Michael was helpful and you would not hesitate to recommend our JLL office in Greenwich! … More
5/5
GoogleEilis Moloney has been nothing but helpful with our search and sourcing of a property - responsive, informative and has clearly had both our interests and the landlords at her core focus. Would recommend her and the extended team highly.
Dear Alex, thank you for leaving such a positive review, I will ensure this is passed on.
5/5
GoogleI couldn't have asked for a better experience with JLL and Michael Chu as our estate agent! From start to finish, Michael was professional, knowledgeable, and always attentive to our needs and questions. Michael guided us through each step …
Dear Joe, we really appreciate you having taken the time to post this review. It makes it … More
5/5
GoogleWe had a really positive experience buying our property thanks to Michael Chu from JLL. Michael was always on hand to answer any questions or concerns and worked tirelessly chasing up an unresponsive developer. We’ve never experienced an …
Dear Luke, Thank you for your positive feedback. We're delighted to hear about your … More
5/5
GoogleEilis is a fantastic professional. She truly listened to our needs and showed us properties that matched what we were actually looking for, no hard-selling, no pushy follow-ups. She made the often stressful process of finding a home feel …
Dear Kosmo, thank you so much for taking the time to review. I will ensure this is fed back.
5/5
GoogleMichael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!
Good morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Michael and the team. A huge congratulations on completing your first home purchase. Many thanks, Balgores Property Group
5/5
GoogleThe Sales Team at JLL have been excellent throughout the process of our house sale. They have been professional, considerate, friendly and polite. Jonathan was very professional and spot on with the valuation. For the viewings …
Dear Judith, thank you for review, it is lovely to receive such brilliant feedback and I will make sure Jonathan and Michael are made aware of your brilliant comments. Good luck with your future plans.
5/5
GoogleThe company is excellent. Everything is well organised and efficient. They execute everything with a minimum of fuss. Most importantly they communicate every action n however minor, meaning you can have confidence in the whole process. Highly recommended!
Thank you, David. I'm pleased you were satisfied with our service; it was lovely working with you.
5/5
GoogleA fantastic team. As a first time seller dealing with a complex situation I felt so secure and confident with them. Lovely people to interact with, so happy to explain the process to me. Honestly couldn't recommend them more.
Thank you, Adam. I'm so pleased you felt secure through the process. You were also a delight to deal with!
5/5
GoogleA huge thank you to Michael and the rest of the team. Even in a chain we’ve exchanged very quickly, all down to Michael chasing everyone up and keeping on top of it all. Thanks Michael!
Good afternoon, We’re delighted to hear about your positive experience with Michael and the team at our Brentwood branch. Rest assured, we will pass on your kind feedback to them. Thank you for taking the time to share your thoughts! Best regards, Balgores Brentwood
5/5
GoogleReally good estate agents with very helpful and friendly service. We would especially like to recommend / thank Mervyn and Amy who helped and supported us with the purchase of our house. Would 100% recommend.
Thank you for your kind review, I hope you are slowly getting settled in your new home. We got there in the end!
5/5
GoogleGreat service with the sales. Billy was very professional and helpful. Great communication, they managed to find the right buyer and followed up the process closely , resulting in a seamless sale process. Highly recommend
Good Afternoon, We're delighted to hear that Billy was professional and helpful, and happy that your sale went smoothly and efficiently . We really appreciate you recommending our team to others. All the best, Balgores
5/5
GoogleEilis was amazing to work with! Friendly, professional, and really supportive throughout the process. She kept us well informed and made everything so much easier. Highly recommend her to anyone looking for a great estate agent!
Dear Nabila, thank you for such positive feedback, I will ensure that Eilis is made aware of your review.
5/5
GoogleA big thank you to Mervyn and Amy who made the process of selling my house possible, not easy but possible.
Thank you for the review, Clelia. I'm so pleased we got there in the end and I wish you the very best of luck with your onward journey.
5/5
GoogleI recently sold my flat and had an excellent experience working with JLL and Michael Chu. From day one, he was professional, supportive, and highly proactive throughout the entire process. His communication was clear and consistent, and he always kept me updated at every stage. Michael’s efficiency and attention to detail made what could have been a stressful process feel smooth and well managed. He was always quick to respond, helpful with any questions, and genuinely committed to achieving the best outcome. I would highly recommend JLL to anyone looking for a reliable, professional, and results-driven service.
5/5
GoogleI have found JLL, and especially Keeley Wesley, to be incredibly helpful and quick in responding to all my needs and regularly reaching out to see if there is anything I need. I am very satisfied with both.
Dear Nathan, many thanks for reviewing, I will pass your feedback on to Keeley.
5/5
GoogleAlways helpful, Always willing to offer a solution (especially Joe) would highly recommend in your property journey, nothing was ever too much.
Hi, Thank you for your glowing feedback following your recent experience with Joe and the team. We'll be sure to pass your feedback on to them. We really appreciate you recommending us. Kind Regards, Balgores Property Group
1/5
GoogleI strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.
Hi there, Thank you for your feedback, we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database, so If you could provide us with more information at Suth.luciancanbert@eu.jll.com. Many thanks, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleQing was a great agent to deal with. Responded promptly, had great advice and she went out of her way to help us with viewings and paperwork. Would recommend to anyone.
Dear Gleb, thank you for taking the time to provide feedback, it was lovely to read and I will ensure this is passed on.
5/5
GoogleWe have sold our flat recently with JLL. Michael and his team have been very good, very responsive and super helpful during the whole process. highly recommend!
Dear Sebastien, We're very grateful for your 5 star review! … More
5/5
GoogleEilis went above and beyond to help me find the perfect flat. I highly recommend Eilis to anyone looking for a reliable and caring real estate agent
Dear Nikolas, Thank you for taking the time and sharing your experience with us. Great to hear … More
1/5
GoogleWe had a great experience setting up the tenancy, but as tenants the management of the flat has been upsetting so far. No reply to our emails, broken washing machine not being repaired, and more. In fact, the company is in legal breach of …
Dear Jean, please can you contact Suth.luciancanbert@jll.com to raise your concerns and he will be able to respond fully. Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JLL's Blackheath office has 692 reviews across three platforms: 676 on Google, 15 on Facebook (across the whole business), 1 on View Agents.
JLL Blackheath is rated 4.8 out of 5 across all 692 reviews, and 4.8 out of 5 on Google from 676 reviews.
Yes. In The Trusted Agent 2026 awards: JLL, Blackheath won Gold.
JLL Blackheath, 8 Montpelior Vale, Blackheath, SE3 0TA.
