Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on View Agents
All 14 offices
409
Reviews on Trustpilot
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAmazing agency to work with. Very smooth process with Dovile and Bruna from start to moving in. Thank you!
Thank you so much, Assiya. We're delighted that Dovile and Bruna made your move-in process so smooth. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotI had a wonderful experience with JLL…
I had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant. Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.
Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided such attentive support throughout your tenancy. Keely will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleGreat experience with the team. Especially Kyle organised viewings promptly and helped find an amazing flat for me, saving so much time and stress.
Thank you so much, Aleksej. We're delighted that Kyle and the team organised viewings so promptly and helped you find an amazing flat. Kyle will be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleI had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was very responsive, supportive, and attentive whenever assistance was needed. Her professionalism made the whole experience smooth and pleasant. Overall, I really appreciate the quality of service provided by the team and would be happy to recommend JLL Greenwich.
1/5
GoogleHad a very negative experience with them recently.
Thank you for taking the time to share your feedback, Edvards. We don't appear to have any records under this name, but we'd really value the opportunity to look into this further and discuss your concerns directly. Please contact us at lettingscanarywharf@jll.com or salescanarywharf@jll.com, and we'll prioritise investigating this matter with you.
5/5
TrustpilotProfessional and Efficient Support
Enoch was very professional, responsive and helpful throughout my move-out process. Communication was clear and efficient, and he helped resolve the final billing and deposit refund smoothly. Really appreciate his support. Highly recommend!
Thank you so much, Naly. We're delighted that Enoch provided such professional support during your move-out process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
2/5
TrustpilotI am very dissapointed with JLL UK
I am very dissapointed with JLL UK, I moved out a month ago from a condo in Lambeth, London area and still waiting for a proposal for my deposit refund. I had to deal with multiple agents, with no results.
Thank you for sharing your feedback, Cumhur. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to resolve this with you directly and urgently. Please contact Hussnain Raza at Hussnain.Raza@jll.com so we can look into this matter.
5/5
TrustpilotWorked with Warren in the Wimbledon…
Worked with Warren in the Wimbledon office for our purchase of a house. He was excellent throughout, great communication, always clear and to the point. He stood out amongst the various other agents we had to deal with in sale and purchase and we would highly recommend his services. He also had excellent recommendations for periphery services (which we used for the building survey).
5/5
GoogleThanks to Rosie/Hanan/Alessandra/Gosha. JLL Woodberry is so knowledgeable and helpful.
Thank you so much, Caren. We're delighted that Rosie, Hanan, Alessandra, and Gosha could provide you with such knowledgeable and helpful support. The team will be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotThe prompt and efficient feedback
The prompt and efficient feedback; Professional in providing solutions to solve the tenants' problem.
Thank you so much, Henry. We're delighted that you've experienced such prompt, efficient, and professional service in resolving your concerns. We truly appreciate you taking the time to share your feedback.
5/5
GoogleAmazing experience with Tommie, very helpful, attentive, and professional.
Thank you so much, Eva. We're delighted that Tommie could provide you with such excellent support. He'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotExcellent service
I have been working with JLL for several years to manage and rent my flat. The service is excellent - always responsive and helpful. I had worked with previous companies in the past and this wasn't always the case. A special thank you to the managing agent I work with at JLL, Alexandra Imray, who is outstanding!
Thank you so much, Joanna. We're delighted that Alexandra has provided such excellent and responsive service over the years. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience and for trusting us with your property management.
5/5
GoogleHanan has been an absolute superstar to coordínate with from start to finish. From her warmth and attention to detail on first meeting…right through to making sure tenants ‘ concerns and queries were answered immediately. She has gone above and beyond to make the process of moving in seamless!
Thank you so much, Gavan. We're delighted that Hanan could make your move-in process so seamless with her warmth and attention to detail. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
TrustpilotFive stars all the way for JLL
Five stars all the way for JLL! I have just completed a two-year tenancy managed by them, and I couldn't be happier with the experience. From day one right through to moving out, the entire process was seamless, professional, and entirely stress-free. A special, massive shout-out goes to Enoch, who was my main point of contact throughout the two years. Enoch was absolutely fantastic. Whenever I had a query or needed assistance, he was incredibly responsive, proactive, and always went above and beyond to ensure everything was handled smoothly. It is rare to find a property manager who is genuinely this attentive and supportive. If you are looking for an agency that actually cares about its tenants and delivers top-tier service, I highly recommend JLL. Thank you, Enoch, for making my time in the property such a great experience!
Thank you so much, Ben. We're delighted that Enoch provided such attentive and proactive support throughout your two-year tenancy. He'll be thrilled to hear this wonderful feedback about making your experience seamless and stress-free. We truly appreciate you taking the time to share your experience and recommendation.
5/5
TrustpilotThe experience has been very positive.
The experience has been very positive. My property manager is Paige and she has been very responsive in our requests.
Thank you so much, Filippos. We're delighted that Paige has been so responsive and made your experience so positive. She'll be thrilled to hear this wonderful feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat Service
Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that you enjoyed our service. Your kind words truly make our day and motivate us to keep delivering the best experience possible. If there's anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon!
5/5
GoogleRating only, no written review.
Thank you so much, Dogan. We're delighted you had a great experience with us. We truly appreciate you taking the time to share your feedback.
4/5
GoogleI had a great experience when I was a tenant with JLL. Ms. Keely Wesley helped me with managing the concerns pertaining to the property and she was especially helpful for resolving a long-standing issue with one of the utility suppliers. Also a shout out to Sam Palmer for his assistance with acquiring the property. As a side note, I did have some concerns about the check-out report prepared during end-of-tenancy, just an honest feedback.
5/5
GoogleWhen looking to buy in Greenwich, we viewed a number of properties with Michael and Sam, and they stood out for being so helpful, honest and intelligent. They listened to what we were looking for, and really got it. They are obviously knowledgeable about the area and the different developments and we learned a lot from them that helped in our search. When on the fence about viewing properties, we tended to go for it with JLL where we wouldn't with other agencies, because we knew it would be a good experience with either of them.
1/5
GoogleRating only, no written review.
Thank you for your feedback. We're truly sorry your experience fell short of the standards we set for ourselves, and we'd really value the opportunity to look into this and resolve your concerns directly. Please contact us at salescanarywharf@jll.com or lettingscanarywharf@jll.com so we can investigate this matter with you.
5/5
GoogleGreat service from Tianne! Would recommend
Thank you so much, Jaclyn. We're delighted that Tianne provided such great service. She'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
5/5
GoogleI rarely leave reviews, but I wanted to take the time to recognise the team at JLL Greenwich for the excellent service they provided throughout the sale of my flat. From the outset, everyone in the Greenwich office was professional, responsive and genuinely friendly. Selling a property can be stressful at the best of times, and our sale turned out to be far from straightforward, but the team were supportive and communicative throughout. A particular thank you to Ashton, who was outstanding from start to finish. He was professional, proactive and a great mediator between all parties involved. There were a number of challenges along the way, and Ashton did an excellent job of keeping both sides informed, managing expectations and chasing solicitors and other parties when progress stalled. He consistently went above and beyond to help keep things moving and was always available when we needed an update or some reassurance. I would have no hesitation in recommending JLL Greenwich. A highly professional team that combines excellent communication with a genuinely personal approach.
5/5
GoogleWe had a wonderful experience with JLL Greenwich. The viewing was perfect, and everything had such good energy from the start. We rented the property from the very first viewing on the first day of viewings, which made the whole process feel smooth and efficient. The team was professional, responsive, and made everything straightforward. Special thanks go to Dovile for the support and care throughout. We really appreciated how easy and positive the experience was. We would happily recommend JLL Greenwich to others looking for a great rental experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
