Trusted Agent profile
Verified
★★★★★
627 reviews across 3 platforms
22 College Approach, London SE10 9HY
Part of JLL Greenwich, see every office.
JLL Greenwich's London office at 22 College Approach is rated 4.8 out of 5 across 627 reviews on three platforms, including 607 Google reviews rated 4.8. The 13 Facebook count is for the whole business. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Great teamwork form Graham, Jemmah and Cheryl on my sale. I achieved a better result than i had hoped for with JLL looking after me through the whole process. I ...Read all 2 from sellers
Alex was friendly, professional and always available to answer any queries. He was very helpful throughout the process and even came to the flat to drop of the ...Read all 2 from buyers
Our prime position within the historic Royal Borough of Greenwich keeps the JLL team at the heart of a community. With a 5 strong sales team, and a 5 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer experience. For over 20 years we have built a reputation for service excellence and an unsurpassed understanding of the property market in this iconic corner of London, and it is also true to say that we have the best offerings of new build and off plan apartments across the whole of South East London. Our bespoke marketing strategy advice ensures that we meet each and every one of our clients’ expectations and requirements, including the optimisation of return on investment. Our knowledge encompasses our immediate neighbouring locations with teams based in Blackheath and Canary Wharf. Our network extends across the capital and to over 1000 locations globally, and our properties are therefore matched to the widest possible pool of buyers and tenants. We have a proud record of customer testimonials that speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.
Trusted Agent 2026 results for JLL Greenwich. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe Sales Team at JLL have been excellent throughout the process of our house sale. They have been professional, considerate, friendly and polite. Jonathan was very professional and spot on with the valuation. For the viewings …
Dear Judith, thank you for review, it is lovely to receive such brilliant feedback and I will make sure Jonathan and Michael are made aware of your brilliant comments. Good luck with your future plans.
5/5
GoogleStayed with the team for three years. Highly professional and they know the ins and outs of managing a property which made things straight forward. Checkin was smooth and handled over the video. Any amendments were made and the team is very responsive. Checkout was also smooth and communication is excellent. I would encourage greater flexibility when renewing contracts when tenants are looking to shift.
Thank you so much for the positive review. You have been an excellent tenant and a pleasure to work with. We wish you and your family peace and happiness in your new home.
5/5
GoogleRaphael and Emma were very helpful and made the whole process really straightforward and simple, they provided loads of helpful information at every stage - by far the best experience of renting a property we've ever had!
Thank you for the excellent review. You have been a pleasure to work with. Emma and I wish you much peace and happiness in your new home.
5/5
GoogleI cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional and efficient. Always keeping me updated, every step of the way. Would 100% recommend them if you would like a seamless moving process.
Thank you for the five-star review. You have been a pleasure to work with. Emma and I wish you health and happiness in your new home. Raphael
5/5
GoogleEilis was amazing to work with! Friendly, professional, and really supportive throughout the process. She kept us well informed and made everything so much easier. Highly recommend her to anyone looking for a great estate agent!
Dear Nabila, thank you for such positive feedback, I will ensure that Eilis is made aware of your review.
5/5
GoogleWe’ve had a great experience with JLL Greenwich. Keely, our property manager, is always quick to respond and very helpful whenever we have an issue with our flat. She’s efficient, friendly, and reliable, which makes such a difference. After experiences with much slower and less responsive property managers in the past, I’m really glad we have her as our property manager.
Many thanks for leaving such brilliant feedback for Keely.
5/5
GoogleVery impressed by JLL in Greenwich. Michael was my main point of contact and he was knowledgeable about the market, always contactable, helpful and supportive. I would highly recommend them for anyone selling a property in the Greenwich area.
Dear Peter, Thank you for your kind word to Michael and for leaving us 5 star review, it … More
5/5
GoogleMany thanks to Keely, Isobel, and the rest of the team at JLL Greenwich for excellent communication and support during all stages of my tenancy - from the viewing to contract signing, check-in and maintenance requests, they've been great!
Dear Kit, We appreciate your positive feedback about Keely, Isobel, and our Greenwich … More
5/5
GoogleWe had a pleasant onboarding in our tenancy, thanks to the team at JLL Greenwich. A shoutout to Eilis for the prompt support she's given us to sort things quickly, and Maham for the maintenance support.
Many thanks Joseph for taking the time to leave a review. I will make sure this is passed on.
5/5
GoogleI recently sold my flat and had an excellent experience working with JLL and Michael Chu. From day one, he was professional, supportive, and highly proactive throughout the entire process. His communication was clear and consistent, and he always kept me updated at every stage. Michael’s efficiency and attention to detail made what could have been a stressful process feel smooth and well managed. He was always quick to respond, helpful with any questions, and genuinely committed to achieving the best outcome. I would highly recommend JLL to anyone looking for a reliable, professional, and results-driven service.
5/5
GoogleJLL have been excellent whilst managing the sale of 2 properties for us. Michael Chu is extremely professional, knowledgeable and committed to providing an outstanding service. Jonathan runs a very good team. I would highly recommend them.
Dear Joan, thank you very much for your 5 start review and for giving a shout out to Michael and you would not hesitate to recommend him! Thank you, JLL
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleI had a wonderful experience with JLL Greenwich. The property was well managed throughout my stay, and the service was consistently professional and helpful. I would especially like to thank the property manager, Keely Wesley, who was …
Thank you so much, Fan. We're delighted that Keely and the Greenwich team provided you with such excellent service throughout your tenancy. Your kind words about Keely's responsiveness and professionalism mean a great deal to us. We truly appreciate you taking the time to share your experience.
5/5
GoogleDovile and the Greenwich JLL team were very fast and professional. We were very pleased with their services, and the fact that we found tenants so quickly was a huge relief.
Thank you so much, Melissa. We're delighted that Dovile and the team provided such fast and professional service, and that you found tenants so quickly. They will be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
5/5
GoogleI was very please with how everything went with my quest for finding a place. Emma and Raphael were very helpful and I would definitely recommend them to anyone looking for a smooth ride when it comes to navigating the housing market. Thanks guys
5/5
GoogleI had an excellent experience with JLL Greenwich who found me my perfect home after months of looking! Michael Chu went above and beyond and I can't recommend him highly enough.
Thank you for your positive feedback. We're thrilled to hear that JLL Greenwich, particularly Michael Chu, provided such an excellent experience in helping you find your perfect home. It's wonderful to know that Michael went above and … More
1/5
GoogleI strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.
Hi there, Thank you for your feedback, we are disappointed to hear you have been unhappy with the service you have received. I am unable to locate you on our database, so If you could provide us with more information at Suth.luciancanbert@eu.jll.com. Many thanks, Suth Lucian Canbert Property Management Team Leader
5/5
GoogleQing was a great agent to deal with. Responded promptly, had great advice and she went out of her way to help us with viewings and paperwork. Would recommend to anyone.
Dear Gleb, thank you for taking the time to provide feedback, it was lovely to read and I will ensure this is passed on.
5/5
GoogleAs first time buyers I can recommend JLL Greenwich enough. Micheal was brilliant throughout the entire process. Great communication and worked really hard to make sure it all went smoothly.
Dear Dan, we can't thank you enough for sharing you feedback with us, fantastic to hear that Michael was brilliant and worked very hard to make sure all went smoothly. Thank you, JLL
5/5
GoogleVery great experience, A1 by Alfie We have moved in and it’s been a month and very happy to have found JLL and Alfie made it very easy for us
Thank you for sharing your positive experience. We're delighted to hear that you've had a great time working with JLL, particularly with Alfie. It's wonderful to know that Alfie made your moving process very easy and that you're happy with … More
5/5
GoogleWe had a great experience letting our flat thanks to Eilis, who has been very responsive, professional and helpful across the whole process. Thanks!
Dear Jasper, thank you for taking the time to review your experience with Eilis.
5/5
GoogleWe have sold our flat recently with JLL. Michael and his team have been very good, very responsive and super helpful during the whole process. highly recommend!
Dear Sebastien, We're very grateful for your 5 star review! … More
5/5
GoogleEilis went above and beyond to help me find the perfect flat. I highly recommend Eilis to anyone looking for a reliable and caring real estate agent
Dear Nikolas, Thank you for taking the time and sharing your experience with us. Great to hear … More
5/5
GoogleGreat experience with JLL Greenwich. They helped me find a property after giving a description of what I was looking for and regularly gave me options throughout it all. They were really knowledgeable about the properties we viewed and went above and beyond with providing us with help during the purchasing process.
Thank you so much for leaving a five star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JLL Greenwich's London office has 627 reviews across three platforms: 607 on Google, 13 on Facebook (across the whole business), 7 on View Agents. Reviews may appear on more than one platform. Checked 9 October 2026.
JLL Greenwich is rated 4.8 out of 5 across all 627 reviews, and 4.8 out of 5 on Google from 607 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: JLL Greenwich, London won Gold.
JLL Greenwich, 22 College Approach, London SE10 9HY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
