5/5
GoogleJoanna Ludlow was very efficient and helpful, she was able to identify a few suitable places very quickly, and made the entire process smooth. I'd recommend her to anyone.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleJLL provided us a very good service. They are extremely efficient and very kind.
5/5
GoogleOur agent was Joanna providing an excellent service from start to finish. I would highly recommend JLL if looking for a rental property.
5/5
GoogleAs i am not based in London, initially i tried looking for local agents to help market and lease my unit but after 2 months there were no response. With JLL within 2 days, they found a tenant for me and we were able to close the deals and …
5/5
GoogleJoanna Ludlow at JLL has been amazing for us! She is always ready to help, kept us posted over the weeks -from the first appointment until we found our new flat- . Honest, very professional and enthusiastic. We definitely recommend JLL (and Joanna!!)!
4/5
GoogleI have engaged JLL to manage my unit in Horizon Tower since it is ready for occupation. Despite some minor hiccup, I find that their service is quite professional, and up to my satisfaction. Their agent, Joanna is a very responsive, …
5/5
Google"Charlotte, Sophie and the team at JLL have been fantastic help when letting our apartments. Their expert knowledge of the area and professionalism has allowed us to let our properties quickly and efficiently, and to some great tenants! We would highly recommend!"
5/5
GoogleI would absolutely recommend JLL. Joanna was our agent - she was incredibly flexible and once we found a flat we really liked she helped so much. She ordered us all the furniture and advised what to ask for etc. She always replies promptly …
5/5
GoogleJLL were extremely helpful both before we signed up with them, and throughout the process of marketing our flat for rental. They were efficient and found us excellent tenants almost immediately. The tenants wanted to move in within 2 weeks …
5/5
GoogleHighly recommended! I consider JLL and Joanna Ludlow as an asset to the sector with a genuine desire to give exceptional services. Friendly, easy to approach, unique professional and very customer-oriented. She presented me lots of quality …
5/5
GoogleJLL is managing two properties for me as an overseas investor in Asia. Very professional and responsible for owners, from collecting keys to any issues during rental. The tenants they found are almost professionals working in Canary Wharf area and have good profiles. Highly recommended.
5/5
GoogleBilly´s support was the best. I met him while viewing a property I actually did not like. He asked me where would I wanted to move, found a very last one for me and negotiated a great price. It took us two months to complete the operation. Just moved this week and I am the happiest. Very greatful.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleProfessionalism and efficiency are the hallmarks at JLL Canary Wharf. My experience over the last 6 years has been none other than a pleasure. Issues are dealt with effectively and swiftly. …
5/5
GoogleAyesha has been a very professional and responsible agent from JLL. Thank you for making our home looking a comfortable journey. I would recommend everybody to use JLL service.
5/5
GoogleBest agency I've ever dealt with for rentals, really impressed! Shout out to Ayesha in particular who made my recent move seamless. 🙏🏻 …
5/5
GoogleGreat service.
4/5
GoogleGood services.
5/5
GoogleEfficient help and excellent service
5/5
GoogleGreat service with a smile. EDIT, one year later, we used JLL for a second time and, again, the service has been exceptional, professional, and friendly. We could hardly ask for more. …
5/5
GoogleVery professional service from Yusuf. Highly recommend!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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Send JLL a message.
