5/5
GoogleGreat and fast service, if you are looking for a great apartment in CW
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleAyesha has been a very professional and responsible agent from JLL. Thank you for making our home looking a comfortable journey. I would recommend everybody to use JLL service.
5/5
GoogleBest agency I've ever dealt with for rentals, really impressed! Shout out to Ayesha in particular who made my recent move seamless. ????
5/5
GoogleWe had a great experience with JLL, or rather with Joanna L. our letting Manager and Indra M. They were very polite and keen to help. It was easy to communicate and arrange viewings with them. We chose the first flat the showed us and are very happy with the state of it.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleOver the past few months we ve been working closely with Alex Galvin from Jll Greenwich whilst looking to buy a flat. From the beginning, he has been a proper professional, very reliable, trustworthy, and honest. …
5/5
GoogleI have been using JLL for my last renting application. I have been impressed by the professionalism of this agency. Its agent Michael Chu has been very reliable throughout the whole process, organising the viewing, taking additional videos, …
5/5
GoogleEasy and quick experience. Everyone was very helpful. Was moved in to our place within a week. …
4/5
GoogleJLL Greenwich are a very professional team, and they helped us in every way they could to get us moved in as quickly and smoothly as possible. …
5/5
GoogleJLL at Greenwich gave a professional and approachable service from start to finish. Help was given where needed, from placing my property on the market, all the way …
5/5
GoogleWe had consistent communication with many members of the Greenwich office in the process of buying a home. The folk in this office are very professional, dedicated; responsive; and clearly work as team. There was always someone available …
5/5
GoogleQuick, reliable and friendly service. We were originally expecting to view another property, but unfortunately this …
1/5
GoogleAs the previous owner of an estate agency business and an ex member of the RICS and Association of Residential Letting Agents I have to say that I would NOT rent a property through this agency. I rented a property through JLL and a month …
Agent replied
Dear Justin, I am sorry to read this feedback. At JLL we pride ourselves for our high level … More
5/5
GoogleWe feel very lucky to have found JLL and in particular, Graham Lawes. He helped us to both sell our home of 30 years and to find us the smaller, but perfectly formed, riverside home to replace it. We knew it was a tricky market to sell in …
5/5
GoogleI recently rented my property via JLL. This was my first experience as a landlord and since I am also living abroad it was vital I chose a reliable agent to find me the right tenant. AMY was brilliant and always happy to put my mind at …
5/5
GoogleI've recently moved to the UK, so looking for a flat proved to be a very challenging task. After having many unpleasant experiences I've found Joana from JLL. She was extremely helpful from the beginning, giving us all the information we …
5/5
GoogleJLL has recently taken over our property as the estate agent and we are very very happy with the service and communications so far! We have been in the property for over a year now had had issues with the previous property managers but JLL …
5/5
GoogleI rented a property in Canary Wharf through JLL for almost 3 years. I was very impressed with my property manager (Pui Hung - Stratford office). She was always friendly , efficient and would always reply promptly. …
5/5
GoogleQuick and professional!
5/5
GoogleGreat friendly service! The agents helped us with all our enquiries and made the renting process a bit easier.
5/5
GoogleWe had very good experiences with the JLL Canary Wharf team especially Sophie Webb who deserves a special mention. They are very professional and they were able to find us good tenants promptly. Documentation is also very efficient. A joy to work with the team.
5/5
GoogleGreat service & Joanna Ludlow was very helpful.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
Want JLL to help?
Send JLL a message.
