5/5
GoogleJLL always provide a quick efficient and friendly service. I would highly recommend them and Yusuf in particular
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI lived in Sloane Gardens for 18 months and just moved back to NYC. I absolutely loved living in the area and the JLL management team consisting of Shirley Ryan and Catie Supple are a big reason why I was able to love my flat despite a whole host of issues upon moving in and throughout my tenancy. These ladies remedied everything that went wrong for 18 months as fast as they could by being supremely prompt, courteous and professional - everything you could possibly want in a management team. I would say I even got to know their humorous sides - I mean what else are you going to do when things go wrong and you have a tenant like me who loves to email? I can say without a doubt that without Shirley and Catie, I would not have been happy in my flat and probably would be writing bad reviews about the flat all over the place. They deserve gold medals for the way they handled my experiences and I can only imagine how busy they were if they had other tenants with similar issues. On a side note (I'm not sure which company should take ownership of this), but for the amount of money I paid to live in Sloane Square, I should not have experienced the amount of issues I did in my flat. In addition, although I suppose you can never know beforehand, the entire area was under construction for almost the whole time I was there - which was quite a nuisance with the noise and dust that accumulated in the flat. But I still love Sloane Square and give big kudos to Shirley and Catie!
5/5
GoogleI am in touch with mara, property manager and what can I say, I am extremely satisfied with my experience. Punctual and precise answers, for now I can not complain!
5/5
GoogleA great service from Oliver and Alexandra; both incredibly professional and efficient. Made the moving in process much easier!
5/5
GoogleWe have owned a property in Kara Court since it was build in 2012. For the past few years our account has been looked after by Yusuf Ziya from JLL. We have nothing but praise about his looking after both our tenants and ourselves. Very profession, diligent and fair.
5/5
GoogleAmazing Team !
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
Google11 days waiting for an request done on line on 3rd march, revert on 13th, than on 14th I call and invite myself in their office to get the things done!
Agent replied
Hi Daniel, I am disappointed to read your comments and we have looked into the issues you experienced. There was a technical problem with forwarding through your query, which has now been resolved. I believe from the local team that they’ve been in touch with you and are assisting you with your query. Thank you for raising the issue with us. Emma Deeny, JLL
5/5
Googlelovely people and super smooth service, definitely recommended!
5/5
GoogleExcellent staff! I looked for apartment while I was not in London. Fortunately, JLL helped me to find the ideal flat, especially Thomas Smithdale. All procedures went smoothly and clearly. Really trusted Lettings Agent. Highly recommend.
5/5
TrustpilotDynamic
Dynamic, friendly & forward thinking agent - pleasure to work with
1/5
TrustpilotDisappointed with the customer service…
Disappointed with the customer service from J.D.Wood when things don't go well they won't help. Also their renewals dept is not good and their accounts dept is not well organised at present.Could do a lot better.
5/5
GoogleGood people, effective work, recommended
5/5
GoogleGreat and fast service, if you are looking for a great apartment in CW
5/5
GoogleAyesha has been a very professional and responsible agent from JLL. Thank you for making our home looking a comfortable journey. I would recommend everybody to use JLL service.
5/5
GoogleBest agency I've ever dealt with for rentals, really impressed! Shout out to Ayesha in particular who made my recent move seamless. ????
5/5
GoogleWe had a great experience with JLL, or rather with Joanna L. our letting Manager and Indra M. They were very polite and keen to help. It was easy to communicate and arrange viewings with them. We chose the first flat the showed us and are very happy with the state of it.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleOver the past few months we ve been working closely with Alex Galvin from Jll Greenwich whilst looking to buy a flat. From the beginning, he has been a proper professional, very reliable, trustworthy, and honest. …
5/5
GoogleI have been using JLL for my last renting application. I have been impressed by the professionalism of this agency. Its agent Michael Chu has been very reliable throughout the whole process, organising the viewing, taking additional videos, …
5/5
GoogleEasy and quick experience. Everyone was very helpful. Was moved in to our place within a week. …
4/5
GoogleJLL Greenwich are a very professional team, and they helped us in every way they could to get us moved in as quickly and smoothly as possible. …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
Want JLL to help?
Send JLL a message.
