5/5
GoogleWe have recently rend a house from JLL agency, they are very professional and the whole process are very efficient and smooth, would definitely recommend them to everyone who is looking for a house.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,385 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,385 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
Want JLL to help?
Send JLL a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat experience renting through JLL. Really professional and efficient.
5/5
GoogleGreat experience renting via JLL. Had fantastic assistance and services from JLL. Many thanks Hayley and the team.
5/5
GoogleHannah Mitchell of London City Letty was extremely helpful and understanding of my requirements. Very professional and straightforward. A pleasure to deal with
5/5
GoogleAmazing experience! Best estate agent in London so far!!
5/5
GoogleWe had an amazing experience looking for a flat with Hannah from Jil. She was very professional and helpful giving us great tips. I highly recommend this agency !
5/5
GoogleRating only, no written review.
5/5
GoogleEasy and efficient and with far more reasonable admin charges than most. Very happy with the service.
5/5
GoogleRating only, no written review.
5/5
GoogleHayley Peverley provided an effective, kind and diligent service I will be looking forward to enjoying again in the future.
5/5
GoogleHayley was great when we viewed our flat, negotiated the lease with the landlord and arranged our moving day! She was organised, responsive and always willing to help!
5/5
GoogleFantastic service, Valentina was really helpful in finding the right property for me.
5/5
GoogleI moved to my beautiful apartment in Docklands in February and found the service from JLL, excellent. A big mention to Joanna Ludlow, she was super efficient, attentive and professional throughout the process. A big thank you to Joanna and all the Team at JLL !
5/5
GoogleMicahel and the team were excellent.
5/5
GoogleWonderful experience letting my flat with JLL Knightsbridge. Kate Flynn and Amie found me a tenant quickly at my desired weekly rate. They helped me with the entire letting process and made it a very smooth experience!
1/5
GoogleAwful service. I rented a furnished apartment, however, moved in to unfurnished and was not provided with half of the furniture from the picture.
Agent replied
Hi Alina, I’m sorry that you had issues when you moved into the apartment. I have checked with the team and they said that this was resolved and new furniture was provided for your tenancy, but if there’s still issues, then I’d like to look into this for you. Please get in touch with me. My name is Emma Deeny and I work in Customer Services. You can reach me on 07841 860973 or emma.deeny@eu.jll.com. Thanks and I hope to hear from you.
5/5
GoogleI have always had a positive experiences with Ken and the team over the years and look forward to more of the same in the future.
5/5
GoogleProfessional service from Joanna and the team member for three years already! Well done!!! ????!!
5/5
GoogleReliable, prompt communication, plus reasonable fees. The agent gave friendly advices and felt like she was on my side. I would definitely use this estate agent again.
5/5
The Trusted AgentExcellent.
Michael and the team were super helpful and a pleasure to deal with, Very smooth renting experience.
5/5
GoogleTim Des Forges & team did a great job in a tough market. Calm, genuinely knowledgeable, and a pleasure to do business with. And most important - they got us the price we wanted. Couldn't be happier. Thank you.
5/5
GoogleTim Des Forges & team did a great job in a tough market. Calm, genuinely knowledgeable, and a pleasure to do business with. And most important - they got us the price we wanted. Couldn't be happier. Thank you.
5/5
GoogleGreat estate agents. Friendly and professional. Especially after having made bad experiences with others in the past it’s good to know that there are actually good ones like JLL around.
5/5
The Trusted AgentExcellent service
A very professional, knowledgable agency who are a pleasure to deal with. I would particularly commend Kate Flynn and the leasing department at the Knightsbridge office.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
Want JLL to help?
Send JLL a message.
