Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe brought our new home through Mann, Jordon & her team are amazing, along with Emma. They all pushed & rang everyone sometimes daily to support the sale going through. I would recommend them , so helpful. Thanks again.
Congratulation on the purchase of your home. It is great to see that the Canterbury, Mann team were once again able to provide their proven 5 star service. Thank you and best wishes in settling into your new home. Kind Regards, Sarah
5/5
GoogleRecently used Mann for a property sale and cannot rate them highly enough. Service was extremely professional, yet friendly and sensitive to my particular situation. I never had to chase for updates and was very impressed by their tenacious approach to getting the job done. Would highly recommend to anyone looking to buy/sell in the Canterbury area.
Many thanks Alison for your excellent 5* review and recommendation. It gives me great pleasure to read that once again our Mann branch were professional, friendly and provided you with regular updates. Kind regards, Lucy.
5/5
GoogleAfter some terrible experience with another estate agents in Canterbury, I decided to go with Mann and Co after being impressed with their professionalism on a house viewing. I was genuinely impressed with all the extra work and effort that they put into the sale of my house (and it was a real challenge at times!) Jordan and her team were exceptional and Emma's mortgage advice helped me secure a mortgage that no-one else could. If I could give an extra star, I would! Thank you.
Thank you Dion for your very kind words. Jordan and her team at our local Mann branch will appreciate your review and 5* score. Very much appreciated. Kind regards, Mark
5/5
GoogleIsobel and the team at JLL were absolutely fantastic in helping us find our new home. Having dealt with some horrific reals estate agents in London over the years, Isobel and her colleagues went out of their way to ensure the smoothest possible process, met us multiple times to re-view the property (even on short notice), punctually responded to emails and were exceptionally upfront about charges. I'd highly recommend contacting Isobel if you're looking to rent in or around Greenwich.
5/5
GoogleBig thanks to Michael Chu who found us a wonderful flat. Michael was very helpful throughout the house search process and he's great at tending to our needs and always punctual. thumbs up!
5/5
GoogleHi Graham/Charlotte/Cheryl, I just wanted to thank you all for your help in selling my flat. Really appreciate the hard work you all put in to get it marketed and then sold / over the line. I’ll be sure to recommend you to anyone who may want to buy / sell in the local area. Thanks. G Bains
5/5
GoogleMichael was amazing support and agent for us. Michael continuously kept in communication, was helpful and so friendly throughout our entire process from viewing to our check in! We could not have asked for a better person to help us through what was a very lengthy process but all worth it in the end!
1/5
GoogleDo not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had tried to contact me via an old email despite continuing to send bills to my new email!) They took no responsibility for the situation. please shop around - you can get better service at a lower cost.
Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email address for you. My name is Emma Deeny and I work in Customer Services in JLL and my number is 0207 306 1639. From speaking with the local team, I believe that you raised this with them at the time, but do let me know if I can be of any further assistance. Regarding your point on fees, we are always completely transparent with our fees. They are displayed in our office, online and in our terms of conditions. There are no hidden surprise fees, but again, I’d be happy to discuss and review your case specifically if you’d like. Emma
5/5
The Trusted AgentThank you for Kate' s excellent services
Thanks to Kate who gave valuable advice and service on my renting. As an overseas owner, I do not follow the usual practice in UK on Tenancy Agreement, lease term and updated rental market. Kate has provided professional advice efficiently.
5/5
GoogleGreat work done by JLL in helping me and my wife find our new place to live in London. Special thanks to Joanna for being always there to answer our questions.
5/5
GoogleThe team has been very efficient to help me find the best place. They made the process very easy and stress free and went the extra mile when I was unsure about the exact location. Thank you.
5/5
GoogleBy far the best estate agent in Canary Wharf and London! Team Michael and Mark is super efficient, on-the-ball, focused and top-of-their-game. Couldn’t have asked for better agent to represent you in this competitive market for property sales and purchase. 10/10
5/5
GoogleIn one of those almost unbelievable scenarios, I walked in on a whim for the first time in JLL’s Chelsea office on a Monday, was very welcome by Andrew and Lydia and by Wednesday lunchtime Lydia had produced a serious offer from a …
5/5
GoogleTim Des Forges & team did a great job in a tough market. Calm, genuinely knowledgeable, and a pleasure to do business with. And most important - they got us the price we wanted. Couldn't be happier. Thank you.
5/5
GoogleLydia and her team where swift and so helpful as they found me a home and helped me settle in smoothly. I couldn't recommend them enough!
4/5
GoogleRating only, no written review.
5/5
GoogleThe building's location and decor are excellent, the service is excellent, the coffee is excellent, London and the people are excellent.
5/5
GoogleGood people, best service, great companion.
5/5
GoogleRating only, no written review.
5/5
Googlelovely people and super smooth service, definitely recommended!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Dear Amal Amal, thank you for your review. We are very sorry that you have been disappointed with our services. We have tried to identify what went wrong with your enquiry, however, we cannot find your details on our system. In order for us … More
1/5
Googlescam agency. withholding deposit against the law.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
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