5/5
GoogleI have to say thank you to Adam. He is the one who helped me to purchase my flat 2 months ago. Great customer service and support.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleIt was great to have JLL Greenwood agent in helping me to rent out my apartment, especially Senior Tenancy Manager Bruna Faria. I was always kept updated and was helped out in sorting out all procedures that made the whole issue easier.
5/5
GoogleAs someone moving to London for the first time, and who was having to make decisions from another country, I really appreciated how JLL made the letting process as stress-free as it could possibly be for me. Everyone I interacted with (Isobel, Michael, Bruna) was very helpful, friendly and communicative.
5/5
GoogleIsobel at JLL Greenwich was super quick at getting me in to view what would inevitably be a very popular property, and as a result we managed to get my offer secured the same day, and it was subsequently accepted- so I am very grateful to her for her very professional help!
5/5
GoogleWe met with Charlotte on a view and she really help us find our next home. It was really refreshing to find someone who listened to our requirements who then took the time to match this with a property but also helped us negotiate a price that worked for us. Many thanks!
5/5
GoogleExcellent service provided throughout the letting process by Michael and Bruna. Very helpful and responsive to all my queries.
5/5
GoogleServices received were beyond expectation, would recommend to anyone. I have worked with Isobel, who provided an extremely friendly and professional service through the whole process, while Bruna made sure that all the documentation was going smoothly. Very friendly staff in general in the office, great atmosphere.
5/5
GoogleJLL were great to work with on the sale of our house- communicative, professional and proactive. Charlotte, the senior sales consultant, who received the offer from our buyers has been especially helpful in ensuring the sale goes through smoothly, communicating with both sides on a weekly basis.
5/5
GoogleSelling our property through JLL Greenwich was a painless experience in a tough market. A perfect buyer was quickly found. Alex was always available to help with any queries and provided a highly professional service throughout. Highly recommend.
5/5
GoogleBig thanks to Michael Chu who found us a wonderful flat. Michael was very helpful throughout the house search process and he's great at tending to our needs and always punctual. thumbs up!
5/5
GoogleMichael was amazing support and agent for us. Michael continuously kept in communication, was helpful and so friendly throughout our entire process from viewing to our check in! We could not have asked for a better person to help us through what was a very lengthy process but all worth it in the end!
4/5
GoogleRating only, no written review.
1/5
GoogleAwful service. I rented a furnished apartment, however, moved in to unfurnished and was not provided with half of the furniture from the picture.
Agent replied · 10 June 2026
Hi Alina, I’m sorry that you had issues when you moved into the apartment. I have checked with the team and they said that this was resolved and new furniture was provided for your tenancy, but if there’s still issues, then I’d like to look into this for you. Please get in touch with me. My name is Emma Deeny and I work in Customer Services. You can reach me on 07841 860973 or emma.deeny@eu.jll.com. Thanks and I hope to hear from you.
5/5
GoogleWonderful experience letting my flat with JLL Knightsbridge. Kate Flynn and Amie found me a tenant quickly at my desired weekly rate. They helped me with the entire letting process and made it a very smooth experience!
5/5
GoogleMicahel and the team were excellent.
3/5
GoogleRating only, no written review.
5/5
GoogleI would recommend Mann Letting Agency ,especially Rafaela who it's very keen to help. She sorted a particular situation for me and my partner and we are very …
Agent replied · 5 June 2026
Thank you Gina for your and glowing 5* review of our local Mann team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
1/5
GoogleWould give 0 stars if I could - these people SCAM you for money, especially students. You pay the deposit in cash and they word their way around it in the contract/tenancy agreement to look like you have never paid a deposit and therefore owe you nothing. When our tenancy was coming to an end, the estate agent came round and I had been working a long night shift and my room was shut as I was asleep due to getting back at 9am, he was banging on my door and although I couldn't hear anything he was trying to impress the girls he was showing by making rude comments about me saying i'd been up all night with a boy (completely untrue btw!!!) and proceeded to bang on my door until I woke up in a fright. Honestly they need to be closed down, if you go through them do it as your own risk - they steal money and make the whole renting process horrible. I am currently in touch with a property ombudsman to sort out the deposit for me and my other roommates. BEWARE !!!!!
Agent replied · 5 June 2026
Hi Emily, I am very sorry to read that you were disturbed during a recent viewing of the property and would like to assure you this is never our agent's intent. You mention that you overheard comments made by the agent during the viewing. As acknowledged by yourself, you were unable to hear any conversation directly and therefore we would not be able to comment on a perceived conversation, however, I am sorry for any upset that may have caused by this matter. Regarding your other concerns, The property Ombudsman would advise you to contact ourselves to discuss this matter first. You can contact us directly via review@countrywide.co.uk. Kind regards, Scott
5/5
GoogleCould not have asked for better experience from start to finish, and then some. Sam Driscoll was fantastic, helpful communicative and went above and beyond to support and help us- even after the sale went through, not something you get every day! Would be more than happy to recommend him to anyone, and would use their services again in the future. A massive, genuine thank you.
Agent replied · 5 June 2026
Hi Ria, It is great to read another 5 star review for the Canterbury branch of Mann Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards, Sarah
1/5
GoogleWhat an absolute joke of a company. Gave my property to these jokers in October last year to let. They give it all the talk and deliver sweet nothing. Two months in I have had to chase them about only having a photo of the exterior of the property and nothing on the interior. In late December had to chase them again as no correspondence from them all all. Advised them to drop prices if need be to get the property let. Three months later get an email from them saying property has a dead pigeon on the ledge and paint flaking in the entrance and is not up to standard. The property in question was absolutely fine when given to them over 6 months ago and they are the only agent with keys!!!!!! Absolute shambles. Will be reporting to the property ombudsman
Agent replied · 5 June 2026
Good morning Imran, I am sorry if you were not happy in your experience we us. Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleI have recently signed a letting contract through MANN. Generally, I would like to say that I am fully satisfied regarding the smoothness of process as well as how staff are super friendly. I mainly dealt with Rafaela Kyriakidou who was very keen to be in touch with me and follow up my emails in order to fulfil all requirements as soon as possible. The thank is also linked to Paul Hughes for his cooperation.
Agent replied · 5 June 2026
Hi Rasmi, Sorry to read you feel this way. Please contact us via review@countrywide.co.uk so that we can gain further a full understanding of your concern. Kind regards, Scott
5/5
GoogleI had great support from Mortgage consultant. Special Thank You to Emma for helping and making every step easier in getting us our property. Combination of or ofessional and friendly service.
Agent replied · 5 June 2026
Hi there, thank you for your 5* review and kind comments. I'm pleased to hear that Emma provided you with excellent service. All the best, Mike.
5/5
GoogleDuring the purchase of my first property I got to know a lot of the staff at mann. They were all lovely people and tried to help on numerous occasions. Emma was great at communicating with both solicitors to keep me up to date and provided reassurance whenever needed during a long process. Thank you for all your help
Agent replied · 5 June 2026
Thank you Amy-Louise for your kind 5* review of your recent experience. I will, of course, make sure your review is brought to the attention of the local Mann team and I do hope you are now enjoying being a first time home owner. Best wishes, Scott.
5/5
GoogleA huge thank you to Emma Lawton who basically made our dreams come true. Having lived overseas for over a decade we were told by the banks it would be extremeley hard for us to get a mortgage. In comes Emma! She made us feel totally calm about the situation and had everything under control... Today we move into our new home. Highly recommended.
Agent replied · 5 June 2026
Thank you Samantha for taking the time to leave us this excellent review, it's great to see that the Mann team were once again able to provide their proven, 5 star service! Thank you for the recommendation. Best wishes, Lucy.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
Want JLL to help?
Send JLL a message.
