5/5
GoogleVery attentive and helpful service, highly recommend!
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,394 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,394 reviews on four platforms, rated 4.6 out of 5 overall.
4,867
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
410
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE919 reviews · 663 on Google (4.7)81 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)11 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)0 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GooglePeter, Rosie, Laura and the rest of the team have provided a friendly, reliable and very professional service as our letting agents. We really appreciated all the advice and guidance, and their going out of their way to support us. We would very warmly recommend them.
5/5
GoogleVery pleased with the excellent service rendered by Peter Roberts, Rosie Williams & Laura Matthew at JLL. Highly recommended!
5/5
GoogleRating only, no written review.
5/5
GoogleWe were able to agree an offer and all documentation ahead of a move into the new Shoreline Building in just over 1 week. The whole team were super responsive to all questions, particular mention to Rosie who was our lead. Helpful things such as an email with details of each provider you should contact etc. Thanks very much guys.
5/5
GoogleRating only, no written review.
5/5
GoogleA big thank you to JLL team, especially to Kelly Trew, Peter Roberts, Rosie and Laura for their great services and commitment to us. Their prompt reply and professionalism is very impressive. I will highly recommend them to our friends should they have a property in London.
5/5
GoogleEach member of the team was extremely professional and competent, especially Rosie who gave us lot of advices and went through the process of renting our new flat by answering to all of our questions. Thanks !
5/5
GoogleRosie, Peter and Lily at JLL Finsbury Park were friendly, professional and very responsive from start to finish, and always went out of their way to make sure our questions were answered quickly and fully. In short, they made the letting process very easy for us and I couldn't recommend them highly enough.
5/5
GoogleProfessional & Serious Service. Great communication, provided great information so we can pick the right flat.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service. I was new in UK, so there was a lot of things that I needed to know, but they help me with everything.
5/5
GoogleSarah really went the extra mile to secure us our dream place. Fantastic service and brilliant advice and communication. Highly recommended.
5/5
GoogleSarah has been the most helpful agent that I have spoken to. My search took about 3 weeks with people who werent very helpful at all, the day I walked into the office and spoke to Sarah, I realised how knowdgeable she was, and she helped us find our place and have it all agreed within 2/3 days. Thanks Sarah.
5/5
GoogleJLL were excellent. The easiest and most helpful agents I've used.
5/5
GoogleTricky situation resolved with speed, compassion and efficiency. Grateful to Nadina and Helena in particular, who were just fantastic. Highly recommend JLL for lettings.
5/5
GooglePhenomenal service, super helpful and nice. Sarah was very professional yet very much down to earth and kind. 5 out of 5
5/5
GoogleI have experienced several property agents and JLL is the best so far. They provide the proffessional and supportive service. They have the answers for every queries. I highly recommend JLL without hesitation! I found the property 100% matching my requirements. Especially thanks to Michael and Bruna from JLL!
5/5
GoogleMyself and my partner were looking to move flat and we worked with Isobel. She was brilliant to work with, very professional and great service. She really went out of her way to help us. Service of agency in general was very good and easy to contact. Would recommend.
5/5
GoogleWe recently purchased a house through JLL, liaising with Charlotte. The process was very efficient and friendly from start to finish. We worked with Charlotte from the first viewing and throughout the conveyancing process. She gave us regular updates and followed up on all our questions.
5/5
GoogleRating only, no written review.
5/5
GoogleJLL sold my house within days and I also purchased a house from JLL. Fantastic team, great communication and a great support all the way through to completion. Thank you!
5/5
GoogleProffesional and friendly, very happy with the attention and service provided.
4/5
GoogleFriendly and extremely helpful when it came to things like arranging convenient collection of keys or chasing the vendor for information.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 919 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards, London won Gold, London won Gold and three more branches won awards.
Want JLL to help?
Send JLL a message.
