5/5
GoogleI was impressed with professional service from JLL. Hayley, Kate and David was very friendly, helpful and quick to respond at all the times. I highly recommend this agency if you need to find place for living.
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
409
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE918 reviews · 663 on Google (4.7)77 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)17 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)7 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGood service overall, smooth transaction.
5/5
GoogleVery prompt and professional on the viewing. They kept me up to date throughout the entire process. Would fully recommend.
5/5
GoogleGreat support and local knowledge I was well advised all the way through my sale and no matter how much of a pain I was Joe always sorted it out, thanks guys, I'd highly recommend you
5/5
GoogleFantastic agents, always get the results and extremely professional. Joe Hayes goes above and beyond to help and is always available.
5/5
GoogleFantastic service from the team in Brentwood. Going above and beyond to help smooth the process as much as possible. Thank you to Michael for all his help and a very special thank you to Joe Hayes who really goes out of his way to help you.
5/5
GoogleBought my house though balgores Hayes and then sold it 6years later though them with Joe Hayes being my port of call. It was a long process but not balgores fault and was always on the phone chasing people and keeping me up to date. Always rate them when people ask about estate agents. Thanks Joe and team.
2/5
GoogleI would not recommend them. Initially excellent service when I was trying to choose an agent, and they did find a tenant. However, once the tenant was in place the service was definitely lacking. They were unable to resolve persistent late payment issues regardless of repeated promises to ensure the tenant had standing order in place, and were of no real assistance with solving problems with the same difficult tenant who then needed to be removed. I would not describe it as a fully managed service, and despite paying a monthly fee felt on my own and that the property was not being managed properly.
5/5
GoogleUsed these guys to purchase my first house with the other half. Mr Joe Lambert helped us from start to finish and was incredibally professional and kept us massively up to date with every little detail to with our purchase. Would highly recommend these guys.
5/5
GoogleExcellent service!! I was interacting with Michael Chu from the JLL branch in Greenwich providing me …
5/5
GoogleMichael and the JLL Greenwich team have been amazing with my move to Greenwich. Everything was seamless and so easy. Michael was very accommodating at last minute requests and made the whole tenancy transaction go without any issues.
5/5
GoogleI've just moved to the country and I am very thankful with JLL but especially Nadine who helped me to find a nice place to stay within my budget. Thanks JLL and Nadine.
5/5
GoogleWe were looking for our dream home and we found it at JLL. Thanks to Hayley our moving was smooth and pleasant. We highly recommend lovely Hayley and JLL!
5/5
GoogleHave started a tenancy on 14th September 2017. Good experience so far with JLL office in Greenwich. Hayley, the agent I was dealing with, was professional and tried to reply to all my questions during the negotiation. …
5/5
GoogleExcellent service in assisting us in renting our property. Very efficient with excellent communication. Dealt with all matters swiftly which included checking references of 4 tenants and right to rent checks. Also assisted us in organising the window dressings and various legal checks. Perfect service.
5/5
GoogleWe had a very positive experience arranging our rental with JLL. The team were efficient and very helpful throughout the process. Would recommend to anyone!
5/5
GoogleWe´ve had the pleasure to deal with Hayley and Bruna during the process of renting a property. The service has been superb!
5/5
GoogleOver the past few months we ve been working closely with Alex Galvin from Jll Greenwich whilst looking to buy a flat. From the beginning, he has been a proper professional, very reliable, trustworthy, and honest. …
5/5
GoogleI have been using JLL for my last renting application. I have been impressed by the professionalism of this agency. Its agent Michael Chu has been very reliable throughout the whole process, organising the viewing, taking additional videos, …
5/5
GoogleI have had a very positive viewing today with Jemmah, who I found to be extremely kind, patient knowledgeable and friendly! Looking forward to a second view.
5/5
GoogleExcellent experience throughout the letting process, very professional service.
5/5
GoogleI had a very positive experience with JLL from start to finish. Michael and Bruna were so helpful throughout the process. Would highly recommend!
5/5
GoogleOverall excellent service provided by the team, especially Mr Michael Chu. Really appreciated the professionalism, ease and thoroughness of the entire process.
5/5
GoogleJLL at Greenwich gave a professional and approachable service from start to finish. Help was given where needed, from placing my property on the market, all the way …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 918 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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Send JLL a message.
