5/5
GoogleEasy and quick experience. Everyone was very helpful. Was moved in to our place within a week. …
Trusted Agent profile · Greater London, London and West Yorkshire
Verified
JLL estate agents in London, Blackheath, Chelsea and 4 more
★★★★★
5,383 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,383 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
408
Reviews on Trustpilot
All 14 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Buyers7 reviews
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
Landlords34 reviews
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
Tenants30 reviews
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
Our offices
JLL's 14 offices, most reviewed first. Each has its own page.
- JLL Canary Wharf11 Westferry Circus, Canary Wharf, E14 4HE917 reviews · 663 on Google (4.7)78 in the last 90 days
- JLL Blackheath8 Montpelior Vale, SE3 0TA692 reviews · 676 on Google (4.8)13 in the last 90 days
- JLL Greenwich22 College Approach, SE10 9HY631 reviews · 610 on Google (4.8)12 in the last 90 days
- JLL StratfordUnex Tower, 5 Station Street, E15 1DA627 reviews · 610 on Google (4.7)32 in the last 90 days
- JLL Nine ElmsUnit C1, 4 Riverlight Quay, SW11 8DG533 reviews · 502 on Google (4.6)20 in the last 90 days
- JLL Finsbury ParkUnit B Parkway Apartments, Goodchild Road, N4 2BL469 reviews · 448 on Google (4.8)8 in the last 90 days
- JLL Kensington387 Kensington High Street, W14 8QA380 reviews · 355 on Google (4.8)17 in the last 90 days
- JLL City of LondonThe Walbrook Building, 25 Walbrook, EC4N 8AF331 reviews · 316 on Google (4.7)0 in the last 90 days
- JLL Chelsea2 Cale Street, SW3 3QU208 reviews · 208 on Google (4.8)9 in the last 90 days
- JLL/ WA Ellis Knightsbridge174 Brompton Road, SW3 1HP203 reviews · 172 on Google (4.7)3 in the last 90 days
- JLL Kew BridgeUnit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, TW8 0JA194 reviews · 0 on Google9 in the last 90 days
- JLL Mayfair & Marylebone30 Warwick St, W1B 5NH173 reviews · 158 on Google (4.1)1 in the last 90 days
- JLL Manchester1 Oxford St, M1 4PB163 reviews · 150 on Google (4.0)0 in the last 90 days
- JLL Leeds32 Park Place, LS1 2SP104 reviews · 104 on Google (4.3)0 in the last 90 days
Awards
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every JLL office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat collaboration and fast feedbacks, Sarah and Bruna @ JLL Greenwich helped us a lot during the process of our moving!
1/5
GoogleUntrustworthy. Entered apartment without adequate notice and consent; charge resigning fees for doing nothing at all.
4/5
GoogleThe team were really efficient in finalising the legal side of the letting. Thanks!
5/5
GoogleExcellent service provided whilst renting a flat in Greenwich. The letting agents were very professional and quick to respond to any queries. This made the whole process very smooth.
5/5
GoogleWe had consistent communication with many members of the Greenwich office in the process of buying a home. The folk in this office are very professional, dedicated; responsive; and clearly work as team. There was always someone available …
5/5
GoogleQuick, reliable and friendly service. We were originally expecting to view another property, but unfortunately this …
5/5
GoogleWe had quite a complicated and convoluted end to our tenancy due to external circumstances but Helena Borgese handled the whole thing brilliantly - she was very helpful and quick to respond to any queries/difficulties we had, making the whole process a lot more bearable. Thanks Helena and JLL!
5/5
GoogleFantastic service from Michael, Bruna and the team at the office. They helped make the move back to Greenwich seamless which was no easy task as we were coming from overseas.
4/5
GoogleJLL Greenwich are a very professional team, and they helped us in every way they could to get us moved in as quickly and smoothly as possible. …
5/5
GoogleGreat service, very communicative, respectful of our needs as buyers.
5/5
GoogleI cant rate the team at JLL highly enough, Graham and Jemmah sold our house v quickly and kept the whole sale process together to the very end, thanks to a great team at JLL we have moved into our dream home
5/5
GoogleWe had a very positive experience letting our flat through JLL, they communicated well throughout the process and found suitable tenants within a few weeks at asking price. Michael in particular worked diligently in making sure the deal went through after the tenants were found, would be happy to recommend.
5/5
GoogleJLL were excellent. The easiest and most helpful agents I've used.
5/5
GoogleTricky situation resolved with speed, compassion and efficiency. Grateful to Nadina and Helena in particular, who were just fantastic. Highly recommend JLL for lettings.
5/5
GoogleSarah really went the extra mile to secure us our dream place. Fantastic service and brilliant advice and communication. Highly recommended.
5/5
GoogleSarah has been the most helpful agent that I have spoken to. My search took about 3 weeks with people who werent very helpful at all, the day I walked into the office and spoke to Sarah, I realised how knowdgeable she was, and she helped us find our place and have it all agreed within 2/3 days. Thanks Sarah.
5/5
GoogleMyself and my partner were looking to move flat and we worked with Isobel. She was brilliant to work with, very professional and great service. She really went out of her way to help us. Service of agency in general was very good and easy to contact. Would recommend.
5/5
GooglePhenomenal service, super helpful and nice. Sarah was very professional yet very much down to earth and kind. 5 out of 5
5/5
GoogleI have experienced several property agents and JLL is the best so far. They provide the proffessional and supportive service. They have the answers for every queries. I highly recommend JLL without hesitation! I found the property 100% matching my requirements. Especially thanks to Michael and Bruna from JLL!
5/5
GoogleTim and the team did a marvellous job during the sale of a Kensington flat. From arranging furniture clearance, cleaning and utility visits, to keeping all parties updated and moving forward during a complex conveyancing process, Tim provided an outstanding service. With a professional and energetic local team, I would have no hesitation in recommending JLL.
5/5
The Trusted AgentFantastic agency
The services provided by JJL Canary Wharf are amazing and extremely efficient.They are very helpful and professional...especially Emma and Jennifer, thank you so much.
5/5
GoogleAmazing letting agent. Very efficient for the administrative procedures. I strongly recommend this company and particularly Raphael and Emma.
Agent replied · 7 August 2026
Thank you for your positive comments. You’re very easy to deal with and no doubt will make an excellent tenant. We wish you happiness in your new home
5/5
The Trusted AgentExcellent estate agent, hassle free move
We just moved from Battersea into a 2 bedroom apartment in Wandsworth with the help of Keelie from JLL. Keelie made the usually stressful process easy and the communication was excellent from the initial enquiry onwards. Easily the best estate agent I've used. Thanks Paul and Laura
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JLL
Which JLL office has the most reviews?
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
Where are the JLL offices?
The 14 JLL offices, by town:
- Blackheath: 8 Montpelior Vale, Blackheath, Greater London, SE3 0TA
- Brentford: Unit 1, Block Lily, Capital Court, Capital Interchange Way, London, TW8 0JA, Brentford, TW8 0JA
- Canary Wharf: 11 Westferry Circus, Canary Wharf, London, Greater London, E14 4HE
- Chelsea: 2 Cale Street, Chelsea, London, SW3 3QU
- City of London: The Walbrook Building, 25 Walbrook, London, EC4N 8AF
- Finsbury Park: Unit B Parkway Apartments, Goodchild Road, London, N4 2BL
- Greenwich: 22 College Approach, London, SE10 9HY
- JLL/ WA Ellis Knightsbridge: 174 Brompton Road, London, SW3 1HP
- Kensington: 387 Kensington High Street, London, W14 8QA
- Leeds: 32 Park Place, Leeds, West Yorkshire, LS1 2SP
- Manchester: 1 Oxford St, Manchester, M1 4PB
- Mayfair: 30 Warwick St, Mayfair, London, W1B 5NH
- Nine Elms: Unit C1, 4 Riverlight Quay, London, SW11 8DG
- Stratford: Unex Tower, 5 Station Street, London, E15 1DA
What do sellers say about JLL?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
What do buyers say about JLL?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
What do landlords say about JLL?
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
What do tenants say about JLL?
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Has JLL won any awards?
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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Send JLL a message.
