Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,384 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,384 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
409
Reviews on Trustpilot
All 14 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’ve bought and sold nearly ever house through JLL, and now I use their great team to let and manage one of my properties. The team I have the most experience of working with is made up of Nadine, Bruna and Jalal, and they are friendly, personable and professional.
5/5
GoogleNew tenant here. Rosie and Laura were both super helpful throughout the process of renting a flat. Good support so far!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleBoth professional and friendly. They provide great service. We rented one bedroom flat. They keep you informed and response to queries quickly with detailed information. All the team is great. all the process went smooth throughout thanks to Rosie Golder.
5/5
GoogleCannot recommend the JLL team at Woodberry Park highly enough; we dealt with Peter, Rosie and Laura and they were all extremely efficient and quick to answer any questions we had. Finding a good agent in central London is near impossible but the whole process went without a hitch thanks to the team at Woodberry Park. We were even happy to pay the administration fees as the service was so good it was worth it. I would not hesitate to recommend this agent to anyone looking for a property to rent.
5/5
GoogleVery professional, responsive and helpful. Process to rent apartment went quick and smooth.
5/5
GoogleRosie and team were wonderful to work with. We are very thankful.
5/5
GoogleFantastic experience of buying with JLL. Responsive, caring, great with detail and helpful. Rosie was a real star. Would highly recommend.
5/5
GoogleExcellent service
5/5
GoogleI found all the staff friendly and extremely helpful.
5/5
GoogleGreat service from helpful friendly staff. Will use again and happily recommend to anyone.
5/5
GoogleGood service provided by all, good advice and very helpful.
5/5
GoogleFantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam
5/5
GoogleRating only, no written review.
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service
5/5
GoogleI found all the staff friendly and extremely helpful.
5/5
GoogleGood service provided by all, good advice and very helpful.
5/5
GoogleGreat service from helpful friendly staff. Will use again and happily recommend to anyone.
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
5/5
GoogleFantastic service Micheal Poole were great sold our house in 4 days ! Always keeping us up to date would recommend them to anyone looking to buy or sell thanks Rebecca and adam
5/5
GoogleHelen Walsh was amazing and we felt very well informed by her with our move. She was very professional and always kept us up to date.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 918 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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