Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,383 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,383 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
408
Reviews on Trustpilot
All 14 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a great experience renting a property with JLL but I had even greater experience during my tenancy. Pui Hung was extremely kind and helpful. I could honestly say that her attitude would be the reason for me to contact JLL again in the future!
5/5
GoogleMe and my boyfriend had an amazing experience buying a property with Jack Arkell! He was extremely helpful, friendly and professional! Totally recommend JLL.
5/5
GoogleThe help on an incident I had was great! My agent Pui Hung was fast and very kind with whatever I asked
5/5
GoogleKiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
5/5
GoogleDealing with JLL property manager was outstanding. I had no issues, quick response and service when I needed something. Thank you for being so customer focused Pui Hung.
5/5
GoogleRating only, no written review.
5/5
GoogleJalal has been very responsive and always there to help me. He is very efficient, reliable and most importantly a credible person.
5/5
GoogleGreat service!
5/5
GoogleGreat service from JLL Stratford, London - good tenants found quickly, communications between all parties seamless and effective throughout, staff very supportive, polite, and knowlegeable. Pleasure to work with and great results!
5/5
GoogleThe JLL staff has been efficient and very helpful.
5/5
GoogleCharlotte and her colleagues made the whole process of renting out our flat really easy and we are very happy with the end result - thank you Charlotte!
5/5
GoogleVery professional service. Response times and assistance with queries and issues excellent.
5/5
GoogleA big thank-you to Michael Macfarlane, who's done a sterling job in assisting me with a property purchase. Efficient, responsive and always personable. Of the various agencies I've had contact with in my search, JLL have been a step-up in grown-up professionalism.
5/5
GoogleJalal Ahmed has been very helpful and efficient. I am grateful for his professional service.
5/5
GoogleI rented a property through JLL in 2017. I found the JLL team to be tremendously helpful and always capable of finding solid solutions to problems. The JLL team was always there to make the experience of renting a property seamless.
5/5
GoogleGreat service from my estate agent, Michael Harvey, during a fairly stressful purchase with tight deadlines! I was a first time buyer and he was patient, responsive, and incredibly helpful, basically holding my hand through the entire process. Many thanks for all your help Michael!
5/5
GoogleReally helpful, kind and friendly! Sally and the team at JLL went out of their way to help us with our purchase, so a big thank you to all of them!
5/5
GoogleRating only, no written review.
5/5
GoogleThank you JLL for the excellent service I received after I recently rented a property from you, I can't recommend you highly enough - also a big thank you goes to Amy and Liga for such friendly and expert advice.
5/5
GoogleGreat service! Highly recommended. JLL were very efficient in helping us to find the flat (Jennifer Dawson) and their property management (Yusuf Ziya) is very responsive and helpful!
5/5
GoogleHighly recommending JLL as a tenant - a very professional service and pleasant staff ready to assist promptly and effectively
5/5
GoogleJLL have looked after us as Landlords for some years now. The service has been excellent. Any queries are dealt with speedily and professionally. I recommend them without hesitation. We have been served by many able people at JLL; I mention Yusuf Ziya in particular who has gone an extra mile
5/5
GoogleFast reply and polite service
5/5
GoogleJLL is providing us with an excellent service. We have been dealing with Yusuf and Holly, who have always replied promptly to our emails and they have gone the extra mile to satisfy our needs! Thank you so much guys for your amazing support!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
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