Trusted Agent profile · Greater London, London and West Yorkshire
Verified
★★★★★
5,383 reviews across 14 offices and 4 platforms
JLL has 14 offices, in London (eight offices), Blackheath, Chelsea, Brentford, Mayfair, Manchester and Leeds (Greater London, London and West Yorkshire). Together they have 5,383 reviews on four platforms, rated 4.6 out of 5 overall.
4,858
Reviews on Google
All 14 offices
18
Reviews on Facebook
Business-wide
99
Reviews on The Trusted Agent
All 14 offices
408
Reviews on Trustpilot
All 14 offices
Send JLL a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ...Read all 5 from sellers
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ...Read all 7 from buyers
JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ...Read all 34 from landlords
I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ...Read all 30 from tenants
JLL's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JLL, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe've had an amazing experience with Hayley and the rest of the team in moving in to our new flat- they were so helpful, friendly, replied to emails very quickly and just were generally very professional and willing to help. They've made the whole renting process a whole lot easier and friendlier! Thanks!
5/5
The Trusted AgentProfessional & Trust worthy property manager
Pui Hung has provided the most professional property management service to me over the past many years. I know I can always count on her to look after my property. She communicates clearly and provides her professional advice wherever required. With Pui managing my property, I knew I could have peace of mind.
5/5
GoogleI felt very well looked after by the team at the Chelsea office who understood what I was looking for and made the rental process stress free! Would highly recommend
5/5
GoogleExcellent service from the staff at JLL in Chelsea.Thanks go to Andrew and Lydia!
5/5
GoogleI had a great experience renting a property with JLL but I had even greater experience during my tenancy. Pui Hung was extremely kind and helpful. I could honestly say that her attitude would be the reason for me to contact JLL again in the future!
5/5
GoogleHad fantastic assistance and advice from JLL. Many thanks Charlotte
5/5
GoogleKiko has been very professional and found the perfect home for us. The rest of the formalities were very easy and quick. Our current property manager answers all our questions very quickly too. We can recommend JLL Stratford at 100%.
5/5
GoogleThe help on an incident I had was great! My agent Pui Hung was fast and very kind with whatever I asked
4/5
GoogleRating only, no written review.
5/5
GoogleNeil and his team are highly professional and helpful. Excellent service! Would recommend.
5/5
GoogleVery impressed with the service. Easy, straight-forward and they even took our suggestions for furniture. We are very happy with our new home.
5/5
GoogleWe dealt with Hayley who made our check-in/move-in very smooth. She was very professional and friendly, making our move stress-free.
5/5
GoogleA big thank you to Hayley for helping me move to Uncle, she was polite, profesional and friendly and made my relocation stress-free. Many thanks Hayley & Uncle.
5/5
GoogleRating only, no written review.
5/5
GoogleI went to the opening event of two fifty one. Hairley is really helpful and nice when going through all the renting process. She’s keen on taking care of the tenant after moving in. Strongly recommend this agency
5/5
GoogleRating only, no written review.
5/5
GoogleWe owe much to Nadine. We are a family of three and Nadine has recognised and responded directly to our needs. She has been proactive, resourceful and very professional from the beginning to the end of our search, effectively simplifying an otherwise not so simple process. Thank you very much Nadine and we are looking forward to keep cooperating with you! Georgios Tripolitakis
5/5
GoogleRating only, no written review.
5/5
GoogleI have been using JLL for my last renting application. I have been impressed by the professionalism of this agency. Its agent Michael Chu has been very reliable throughout the whole process, organising the viewing, taking additional videos, answering all the questions regarding the apartment that caught my attention and making sure that I was aware of the situation at every step of the process until the signature of the tenancy agreement.
5/5
GoogleI have had a very positive viewing today with Jemmah, who I found to be extremely kind, patient knowledgeable and friendly! Looking forward to a second view.
5/5
GoogleI’ve bought and sold nearly ever house through JLL, and now I use their great team to let and manage one of my properties. The team I have the most experience of working with is made up of Nadine, Bruna and Jalal, and they are friendly, personable and professional.
5/5
GoogleNew tenant here. Rosie and Laura were both super helpful throughout the process of renting a flat. Good support so far!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 917 reviews rated 4.7 out of 5, followed by Blackheath with 692.
The 14 JLL offices, by town:
5 reviews from sellers, rated 5.0 out of 5 on average. For example, VICTORIA wrote: "Selling a challenging flat with a short lease and a complete absence of records seemed like a very difficult task. I can't imagine anyone going to more trouble ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Geoff wrote: "Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and ..."
34 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "JLL, in particular Joanna Chamiola Phillips and Keelie Field, provided an excellent service in securing of a tenant. They were very customer focused in keeping ..."
30 reviews from tenants, rated 4.8 out of 5 on average. For example, Rania wrote: "I had a great experience with George Reeves at JLL Kensington High Street. He was extremely professional, helpful and responsive throughout the process, and ..."
Yes. In The Trusted Agent 2026 awards: JLL, London won Gold; JLL, London won Gold; JLL, Blackheath won Gold; JLL, London won Gold; JLL, London won Trusted Agent.
Send JLL a message.
