5/5
GoogleRating only, no written review.
Trusted Agent profile · Bristol and Somerset
Verified
CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more
★★★★★
7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers23 reviews
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
Buyers14 reviews
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
Landlords9 reviews
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
Tenants2 reviews
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
Our offices
CJ Hole's 18 offices, most reviewed first. Each has its own page.
- CJ Hole Southville268 North Street, BS3 1JA1,595 reviews · 1,519 on Google (4.6)54 in the last 90 days
- CJ Hole Bishopston94 Gloucester Road, BS7 8BN891 reviews · 848 on Google (4.6)10 in the last 90 days
- CJ Hole Kingswood8 Regent Street, BS15 8JS675 reviews · 631 on Google (4.9)60 in the last 90 days
- CJ Hole Cheltenham1 Bath Street, GL50 1YE547 reviews · 515 on Google (4.8)9 in the last 90 days
- CJ Hole Clifton161 Whiteladies Road, BS8 2RF417 reviews · 371 on Google (4.8)1 in the last 90 days
- CJ Hole Westbury On Trym25 Canford Lane, BS9 3DQ413 reviews · 315 on Google (4.9)5 in the last 90 days
- CJ Hole Brislington46 Sandy Park Road, BS4 3PF367 reviews · 367 on Google (4.8)7 in the last 90 days
- CJ Hole Bradley StokeThe Willow Brook Centre, BS32 8BS349 reviews · 307 on Google (4.5)11 in the last 90 days
- CJ Hole Hucclecote5 Silverdale Parade, Hillview Road, GL3 3LA326 reviews · 226 on Google (4.9)18 in the last 90 days
- CJ Hole Downend5 Cleeve Wood Road, BS16 2SF308 reviews · 236 on Google (4.8)16 in the last 90 days
- CJ Hole Henleaze108 Henleaze Road, BS9 4JZ284 reviews · 271 on Google (4.8)7 in the last 90 days
- CJ Hole Burnham-On-Sea Sales64 High Street, TA8 1PE253 reviews · 252 on Google (4.7)0 in the last 90 days
- CJ Hole Worcester58 Foregate Street, WR1 1DX218 reviews · 129 on Google (4.7)0 in the last 90 days
- CJ Hole Redfield163 Church Rd, BS5 9LA176 reviews · 166 on Google (4.9)6 in the last 90 days
- CJ Hole Bishopsworth35 Church Road, BS13 8JL165 reviews · 101 on Google (4.8)30 in the last 90 days
- CJ Hole Cirencester1 Woolrich House, The Waterloo, GL7 2GA159 reviews · 111 on Google (4.8)7 in the last 90 days
- CJ Hole Weston Super MareSuite 3 Pure Offices, Pastures Avenue, BS22 7SB62 reviews · 60 on Google (4.9)0 in the last 90 days
- CJ Hole BroadwaySaddlers Barn, Kennel Lane, WR12 7DP2 reviews · 2 on Google (4.5)0 in the last 90 days
Latest reviews from every CJ Hole office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleMolly went out of her way to ensure our moving in period was as stress free as possible. Replied to all queries I had, even after hours couldn’t of asked for a more responsive and helpful professional.
1/5
GoogleHave just been rang approximately 3 weeks after I scheduled an advanced valuation request for the 26th October to be told albeit politely that "CJ Hole based on current demands are wishing to place their focus on houses and not flats- this is where the demand is currently at". Approx 3 weeks earlier having completed the form on their website i was rang and told that they are swamped by demand and to try elsewhere as there are no appointments over the next couple of weeks. I politely informed them that if they check their booking system they will see that i have booked for around 6 weeks time. "Oh sorry - i was told, our calendar system doesn't work so it hadn't told us what date you were interested in". I will leave others to decide whether they feel this level of service is professional or not but for me Its akin to a taxi driver at Heathrow airport deciding that your short trip fare is not worth it as they'd rather pick up a more lucrative passenger. That's fine but this is a 2-way street - perhaps others will vote with their feet, as CJ Hole clearly value some business more than others......I will cancel the accommodation i had booked and will no longer head 100+ miles out of my way to help my vulnerable mother who is in residential care since CJ Hole would rather enrich themselves with a more lucrative portfolio. ***CJ Hole has replied with "Our database of buyers is not the best fit for your property, and it is only right and proper to communicate this honestly from the outset. We wish you good luck with your mother's sale."*** Except that you didn't communicate that - perhaps you should listen to your recorded calls. You stated that your focus is now on houses not flats and at no time did you say or allude to "our database of buyers is not the best fit". Considering you haven't seen the property which is a 2 bed centrally located apartment with no onward chain you obviously care more about your reputational damage and less about acting ethically. You currently have apartments on sale for as little as £99,000 so the idea that that your appealing to a certain demographic is frankly delusions of grandeur.***
Agent replied
Dear Mr Clarke Thank you for your review, and we are sorry that you are disappointed with our service. Your valuation request was for the end of October, and we contacted you well in advance, giving plenty of notice for you to find a more suitable agent. We offered to recommend another agent, but you declined. Agents have different buyers depending upon their position in the market place, and selecting the right agent to achieve the best possible price is an important part of the valuation process. Our database of buyers is not the best fit for your property, and it is only right and proper to communicate this honestly from the outset. We wish you good luck with your mother's sale.
1/5
GoogleI was absolutely sadly suprised of theirs service. Left me without heating and no hot water for 5 days in autumn. I had to phone for engineers on my own to fix the boiler. Always had to contact them to get an answer or to be informed. If you raise an issue after their working hours they absolutely don't care, no metter how bad situation it is. Highly do not recommend.
Agent replied
Dear Dagmara - As per our previous emails, we responded at the earliest opportunity given the circumstances. We are sorry that you remain dissatisfied and please feel free to approach our Lettings Director Justin Prosser if you would like to discuss this further.
5/5
GoogleLovely agency - very helpful professional staff. I grade a firm by how they treat a potential buyer. I should know I've been in the profession since 1987... If we had a Forest of Dean - Gloster branch I would instruct them for sure ! Highly recommended
1/5
TrustpilotPoor service
I’m sad to say this company let us down on numerous occasions , every time u try to get through they say negotiator will call back and there is no follow up or chase up , we are based up north and could only view properties on Saturday , they didn’t accommodate us at all and Dealt quite rudely Tbh. It’s a shame we were a really ambitious buyer but they never paid us any attention.
5/5
FacebookClaire & her team are amazing! They went above and beyond to help us through a very stressful house move. They are so friendly, professional and helpful. Claire did more than an estate agent should normally do to get our purchase through. She worked on her days off, from home, contacting people for us that she didn’t have to do, all to help us! I can’t recommend them enough. If we ever decide to move, we know who we will be calling. Thank you again!
Agent replied · 26 February 2025
Hi Claire, thank you very much for your review. We are so glad we were able to make what was a very different sale slightly easier for you. We hope you’ve settled well into your new home. CJ Hole
5/5
FacebookClaire & her team are amazing! They went above and beyond to help us through a very stressful house move. They are so friendly, professional and helpful. Claire did more than an estate agent should normally do to get our purchase through. She worked on her days off, from home, contacting people for us that she didn’t have to do, all to help us! I can’t recommend them enough. If we ever decide to move, we know who we will be calling. Thank you again!
Agent replied · 3 May 2023
Hi Claire, thank you very much for your review. We are so glad we were able to make what was a very different sale slightly easier for you. We hope you’ve settled well into your new home. CJ Hole
5/5
TrustpilotClaire & her team are amazing
Claire & her team are amazing! They went above and beyond to help us through a very stressful house move. They are so friendly, professional and helpful. Claire did more than an estate agent should normally do to get our purchase through. She worked on her days off, from home, contacting people for us that she didn’t have to do, all to help us! I can’t recommend them enough. If we ever decide to move, we know who we will be calling. Thank you again!
5/5
allAgentsHighly
Highly recommended. Demonstrated excellent local knowledge and sold the house quickly at the asking price. The Progress Team were brilliant, quickly ironing out any issues and keeping me informed of progress on a weekly basis without my need to chase them up. I would recommend this team to anyone selling a house in the area.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
allAgents"CJ Hole were absolutely..."
CJ Hole were absolutely amazing, they sold my flat in one day without it even going on the market! Sam and Helen were so helpful throughout the whole process, and we wouldn’t of been able to buy our dream home without them so I can’t thank them enough!
5/5
GoogleGreat team. We sold our house twice (one fell through) with CJ Hole Kingswood. Had lots of viewings, quick sale and efficient service. The team communicate well with each other and the client and you feel you are always up to date. They hassled solicitors for us in order to speed the sale along and in general were very supportive. I can't think of anything to fault the team on. It is worth stressing that we sold during the covid-19 lockdown (sale agreed before, and completion in about week 5 of lockdown), which was of course a very stressful time to be selling a house. The team were great though. It was hit and miss at times, but CJ Hole helped all the way along.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleWords can't describe the terrible time I had as a tenant managed by CJ Hole. RUN
5/5
GoogleWe bought our first house and dealt with Ben, Stan, Nicola and the team. They did what was needed and got stuck in to ensure everything went as smooth and quickly as possible. Great job!
5/5
GoogleAlthough I didn't take a property through Cj Hole, Ben was very promt in response and found answers to all my questions.
5/5
GoogleRating only, no written review.
5/5
GoogleWe have had a really good experience renting a property through CJ Hole.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5 Stars
5/5
GoogleRating only, no written review.
5/5
GoogleSo far they have been quick and efficient
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about CJ Hole
Which CJ Hole office has the most reviews?
Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
Where are the CJ Hole offices?
The 18 CJ Hole offices, by town:
- Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
- Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
- Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
- Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
- Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
- Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
- Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
- Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
- Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
- Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
- Henleaze: 108 Henleaze Road, BS9 4JZ
- Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
- Kingswood: 8 Regent Street, Kingswood, BS15 8JS
- Redfield: 163 Church Rd, Redfield, BS5 9LA
- Southville: 268 North Street, Southville, Bristol, BS3 1JA
- Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
- Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
- Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
What do buyers say about CJ Hole?
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
What do landlords say about CJ Hole?
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Has CJ Hole won any awards?
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
