CJ Hole Cheltenham reviews

★★★★★ 5/5

Google

I want to give a huge thank you to Sigita and Ethan at CJ Hole for making my move such a positive experience. They’re both incredibly efficient and always quick to answer any questions, nothing is ever too silly, and they always take the time to listen and respond properly. Sigita has been my property manager for a couple of years now, both at my previous home and my new one, and she’s genuinely been amazing. She’s friendly, supportive, and always there to help with anything I’ve needed along the way.

Paige · 22 May 2026

★★★★★ 5/5

Google

C J Hole helped me with both the letting of my property over several tenancies, and then with the sale of the property earlier this year. Their service (both lettings and sales) was always very helpful and professional, and I wouldn't hesitate to recommend them to anyone else. A big thank you to Justin, Orrin, Oli, Grace, Jenni and the team.

Ed · 22 May 2026

★★★★★ 5/5

Google

I have been renting an apartment from CJ hole for two years, and it has been the best renting experience I have had. I have initially lived in London, where rental agencies usually take a few days to reply to emails, but the team at CJ hole usually reply on the same day, which is REALLY helpful with more urgent matters. They have been friendly and professional. Big shout out to Orrin and Max for their continued help for the last two years!

Shimal · 22 July 2026

★★★★★ 5/5

Google

Justin and his team did an excellent job looking after a number of properties for me in central Cheltenham over the past 4+ years. CJ Hole has proven by far the most professional rental management company I dealt with over the past 15 years. Prompt attention to tenant and landlord concerns, swift to deal with any maintenance issues flagged and effective at securing reliable & usually responsible tenants. Thank you in particular to Tinha, Zara and more recently Sara who did a great job of keeping tenants and landlord happy and making all stakeholders' lives simpler. I am sorry to be parting company with CJH but unfortunately the RRA & current & anticipated UK governmental policy has killed the attractiveness of the rental market for many.

PAD · 22 July 2026

★★★★★ 5/5

Google

Oli has been absolutely brilliant throughout the whole process of setting up my rental. As someone completely new to this, I had lots of questions, and Oli was always patient, clear, and incredibly supportive from start to finish. Nothing ever felt like too much trouble, and I felt really well guided and reassured at every step. I couldn’t have asked for a better experience, highly recommend!

Emily · 13 February 2026

★★★★★ 5/5

Google

We have rented a property with CJ Hole happily for 3+ years now and we have been extremely impressed with the service offered.Special thanks to Oliver Pickering who has been dealing with our application so effectively and quickly. Thanks a lot for everything!

Sheeba · 22 April 2026

★★★★★ 5/5

Google

CJ Hole helped us find a new place to live nice and fast, Oliver was very attentive and replied to all our emails in ample time (no matter how silly our questions were). Many thanks for helping us start our new lives together !

Joe · 23 March 2026

★★★★★ 1/5

Google

I sold my house in Cheltenham through C J Hole. A nightmare from beginning to end. I seriously regret ever appointing them and I wish I had just switched direction. The one silver lining was the Saturday girl, she was really good and a breath of fresh air. Choose your estate agent wisely :). **Adding some context due to response from C J Hole.. C J hole did a valuation on my house at £415,000, I put the property up for a “quick” sale at £400,000. We had various viewings at the beginning mostly awful, one literally lasted less than a minute as the buyer couldn’t have a townhouse due to a young child.. so screening of potential buyers was not ideal! So a lot of time wasting and basically just key turners showing people around. Fast forward… we ended up reducing our property after C J Hole only managed to get us an extremely cheeky offer that turned out not to even be serious! We then ended up selling our house at £385,000, so a huge difference to their original valuation. The lies… C J Hole then claimed this “£385,000” came with the necessity to exchange in about 6 weeks. I frantically called around to my broker, solicitors etc to see if this was possible. Then the buyer booked in a house survey for 4 ish weeks time after we accepted their offer. How bizarre if they needed to close within 6 weeks? Which was clearly all lies, which was proven when I was forwarded an email from C J Hole that had in the thread that the buyers were trying to meet our quick sale criteria… so apparently it was us that required the “quick sale”.. After receiving a call from C J Hole demanding I name a date to complete I stopped answering their calls.. The call was ridiculous, it was completely down to the chain and solicitors as to when we could complete but I got continuously bombarded with “just name a date, give me a date?? 31st? Next week? Just name a date” to which I explained it is not down to me! We were then told the buyers had a new deadline, they HAD to be in by a certain date otherwise their mortgage would expire etc etc… they can’t afford the exit fees… turns out they just wanted to spend the weekend together before one of them went away for a while. HONESTLY. So all in all I felt C J Hole did not understand they were working for us from the beginning, they had no respect or interest in doing anything in our best interests and made the whole entire process unbearable. How they can be happy with selling our house for so far under their valuation is beyond me. We have never had a problem with an agent ever in the past and we have never felt like this. If C J Hole really wanted to speak to me about bettering their service they would have called me instead of writing on here for me to call them.

Chantelle · 26 February 2025

★★★★★ 5/5

Google

Such a positive experience from start to finish. Oli was friendly, responsive and genuinely supportive during the move into my new home. Everything was handled clearly and efficiently, which made the whole process so much easier. Very grateful for all the help!

Sakshi · 13 March 2026

★★★★★ 5/5

Google

Ethan is an asset to CJ Hole. He facilitated mediation on a difficult issue between myself and an unreasonable landlord. He did this on an issue that was outside of the scope of their agreement with me and landlord. Thanks Ethan.

Richard · 13 March 2026

★★★★★ 1/5

Google

Increasingly frustrated with the service we have received and the standard of the property we rent through them. When moving in, the house had not been cleaned at all. Which was a big surprise since we were charged a cleaning fee. There were things left from the previous tenants and there hadn’t even been a vacuum run over the carpets or a cloth over the kitchen counters. You could see crumbs from where the previous tenant had their toaster. The kitchen has cupboard doors hanging open as they are in such bad condition they don’t keep shut. There is mild on many of the walls and in the cupboards which is to be expected in an old cottage but this had not been cleaned or treated at all. There is paint pealing of the walls very badly so it is clear they didn’t repaint after the last tenants who had been in the house for nine years. We have had quick responses for some of the issues reported however other things such as the hot water not working in the shower and our hob only having one working ring that trips the electrics every time you used it took far too long to get sorted. And now our boiler has broken and we have been without heating or hot water for 3 days in minus degree weather (one night it reached -7). I have called the office and been promised call backs which never happens. I am furious with the service we have received and would never recommend renting through CJ Holes.

Emma · 16 January 2025

★★★★★ 5/5

Google

I have used CJ Hole to let my flat in Cheltenham. Ethan Marlborough was the agent I dealt with and he gave me super service. The letting went speedily and Ethan dealt with details very professionally, a great help to me as I don’t live in Cheltenham, but 60 miles away. Highly recommended.

John · 5 November 2025

★★★★★ 5/5

Google

It is the second time we work with CJ. Jenni and her team are reliable,promptly reply and professional. They have given some important suggestions during the house selling. Will recommend CJ to my friends who are going to sell their house!

Karen · 13 January 2026

★★★★★ 5/5

Google

That is our first time renting a property in the UK and we are very happy of renting from Cj hole as we’ve found them completely responsible and supportive. We will definitely work with this group again.

Mahammad · 13 February 2026

★★★★★ 5/5

Google

All thanks to Ethan, highly recommended. Had to make an unexpected move from one rental to another and it was a positive experience despite the short timescale. Excellent prompt communication and advice throughout, very friendly and helpful during what could have been a stressful time.

Abi · 1 December 2025

★★★★★ 5/5

Google

C J Hole Cheltenham has managed our rental property for several years. Sigita Milteniene is excellent. . She responds to any queries very quickly, she’s always friendly and knowledgable. We feel our property is managed brilliantly.

Sterling · 18 December 2025

★★★★★ 5/5

Google

I have found CJ Hole to be an excellent estate agent to work with. They supported me throughout my tenancy with them and in particular Max was professional, efficient and kind. I couldn’t recommend them enough.

Em · 1 August 2026

★★★★★ 5/5

Google

Oliver was great, helped us out with our property application as a tenant.

Mohammad · 23 March 2026

★★★★★ 5/5

Google

I had a fantastic experience renting through CJ Hole. A special thank you to Oliver Pickering, who was extremely helpful, professional, and friendly throughout the whole process. He made everything smooth and stress-free. …

Rashmi · 13 September 2025

★★★★★ 5/5

Google

Professional, quick and efficient in securing a lovely place. Shout out to Ethan Marlborough for being so kind and helping me through the process. Deserves a raise ASAP.

Habiba · 5 November 2025

★★★★★ 5/5

Google

My experience of selling with CJ Hole was excellent. The initial visit for valuation was very positive and I feel that the house was marketed at the correct price and also achieved a good price on completion. Jenni was fantastic as my agent. She kept me really well informed throughout the process, responded very quickly to any questions that I had, and she liaised with everyone involved so the solutions to holdups could be speedily resolved. I will definitely use CJ Hole again if I need to sell a property.

Sheena · 7 March 2025

★★★★★ 5/5

Google

Booked an extended weekend off work because of the daunting task of looking for a property to rent in the same town. Before the end of the weekend we had somewhere sorted and the references were complete. So we were off to a great start and I got to enjoy my days off stress free. Oliver was our estate agent, and you could rarely meet a more affable and knowledgable bloke. He was available every step of the way and answered any banal questions I had promptly and enthusiastically. Fast forward a couple of weeks and I'm back to enjoying my freedom with my partner in our new home. All in all, a great stress-free experience. I'm skint, but I won't deduct any points for that. A few minor issues with the property itself, but the team have been just as swift and responsive in the aftercare as they are in the viewings/application process, so I feel we're in good hands. If we continue at this pace, I can't see myself recommending anyone else but Oliver and the crew at CJ Hole should anyone be moving to beautiful Cheltenham. Thanks guys.

Jake · 14 February 2025

★★★★★ 5/5

Google

CJ Hole have continued to provide us with an exceptional service over the years with our rental property. Our previous tenant decided to buy a property after renting from us for 6 years and, following a telephone call with Orrin, the property was re-advertised and he was straight in touch with potential tenants to arrange viewings. A new tenancy was agreed at full asking price within a few days. We are delighted with our new tenants and Orrin did an excellent job in securing this for us. We have found Orrin to be very professional and his knowledge of the local market, professionalism and determination to get on with the job is greatly appreciated. We would highly recommend Orrin and the team to any landlord seeking a local lettings agent.

Tim · 5 February 2025

★★★★★ 5/5

Google

We have been very happy with the service provided by C J Hole since they started managing our flat in Cheltenham. Communication is good, and Sigita and all the other member of the team are very helpful and friendly to deal with. They are also good at keeping us up to date with Landlord and Tenant law and other matters.

David · 13 February 2026