Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve dealt with a number of estate agents over the years, and Ildiko and the team at C J Hole have genuinely stood out. Incredibly responsive, always getting back to us within 24 hours, no matter how complex the query, and consistently helpful, from arranging last-minute viewings to providing honest guidance throughout. Easily the best experience we’ve had with any agency.
Myles · 30 July 2025
★★★★★ 5/5
GoogleMy husband and I were assisted by Oliver Pickering from CJHole, who helped us find and secure the rental agreement for a house which is our dream home now. We even requested a second viewing, which he was happy to do so! Honestly, he is a very professional man who gets the job done!
Sumaya · 16 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback!
★★★★★ 5/5
FacebookBig thanks to Mrs. JANET MCNOWN one of the best binary options managers who have the best strategies and signals that can help you win every time you trade. Before meeting her I was scammed several times and I lost $2000 to 2 different managers who claimed they are real but turn into monsters the moment I fund my trading account. but today I'm so grateful to Mrs. JANET MCNOWN for coming to my rescue. I posted this to those who are already given up on binary and Forex options and to the newbies to take advice and be saved. If you contact her, tell her I referred you to her so that I will have my referring bonus. you can contact her via;WhatsApp:+1(646)-801-8765Email:janetmcnowncrypto@gmail.com
Hellen · 9 December 2022
Agent replied · 16 July 2023
Hi, l will love to be a friends with you but sending you request without your contact will be rude, can you send me a friends request?
★★★★★ 5/5
GoogleHad a very good experience with CJ Hole with this move. Ethan showed me around the property and guided me through the application process. His communication was excellent throughout and I felt supported and informed at every stage. Thank you, Ethan, and the CJ Hole team in general :-)
Niki · 13 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback!
★★★★★ 5/5
GoogleWe had 4 quotes completed by Cheltenham based estate agents and chose Jeremy at CJ Hole as he had clearly done his research on the property, gave me an honest view and a competitive price. Two initial things I really liked were the team viewings of the property so that everyone hosting viewings knew the property and all the details. Secondly, the recommended professional photographer was amazing. Highly recommend everyone use this service - it’s a small cost in the grand scheme of things and the photos looked great. CJ Hole was quick to get viewings in, had lined up prospective buyers before the property had gone live online. We had a few offers within a couple of weeks and agreed a buyer shortly after. Jenni was our main contact and she has been fantastic. Always responding to phone calls or emails, answer any questions and was a great go between the solicitors and our buyer making sure everything ran smoothly. We are so pleased we chose CJ Hole. The service has been excellent and the team working there are extremely professional and helpful. Highly recommend using CJ Hole!!
Alvin · 27 March 2022
Agent replied
Hi Fuat, Firstly, thank you for being a loyal customer at Jackson & Co. I understand you've had a bad experience with us, which of course is not at all what we aim to provide. Please get in touch with our team to rectify this situation on 01206 863900.
★★★★★ 5/5
FacebookA GOOD JOB DONE. Thanks for smooth trade Mrs. Helen Karen, I truly appreciate the trade you handled for me.
Earning $10,500 with just an investment capital of $1,500 is amazing. My heart is overflowing with gratitude. Thanks from the bottom of my heart.
I truly appreciate what you did for me, the process was smooth and I made my withdraw successfuly. If you are looking for a crypto or forex expert to manage
your trade I recommend Mrs. Helen Karen
Contact her via:
Email:helenkaren443@gmail.com
WhatsApp: +447925258162 https://www.facebook.com/helenkaren443/
FACEBOOK: https://www.facebook.com/profile.php?id=100075145015433&mibextid=2JQ9oc
Suiabu · 11 August 2024
★★★★★ 1/5
GoogleIncreasingly frustrated with the service we have received and the standard of the property we rent through them.
When moving in, the house had not been cleaned at all. Which was a big surprise … More
Emma · 29 January 2025
Agent replied · 28 February 2025
Dear Emma
Thank you for your feedback and we're very sorry that you have experienced issues since your tenancy commenced.
With regards to the cleaniness of the property your feedback is the first time we have been made aware of this since you moved in (October). Your landlord has offered to compensate you for the cleaning issues and my colleague will contact you with the details.
The boiler/hot water issue was reported on 13th January and a contractor was instructed on the same day. They contacted you and arranged an appointment to visit on 15th January (we also sent you an e-mail on 13th confirming the contractor would be in touch). We understand from the contractor and report they have forwarded to us that this issue was owing to new LPG gas cylinders being installed and the UPSO valve not reset. I understand you admitted to them you did not know you had to reset this hence the reason the boiler was not working with no not water.
If you have any further questions or queries please do not hesitate to contact our office.
Kind regards
Justin Prosser
Director
★★★★★ 5/5
GoogleExceptional service with the most friendliest staff. Ethan took ownership and helped me and Mrs to find a house when we were looking for a rental home.
He went out of his way by recommending houses that he thought that may suit us.
I then got on to the habit of looking for houses that CJhole was hosting as it was a lot easier to deal with him than many any other agent who was full of attitude. I have recommended CJ hole to many mates and Ethan and the team has been great.
Even after I rented the property, I never had to wait to get anything done as they property management services is extremely good.
I recommend this place wholeheartedly and would be my go to place in the future as well.
Rahal · 27 July 2024
★★★★★ 5/5
GoogleCJH were highly efficient. They were quick to make arrangements and go live after recommending an excellent photographer and independent solicitor. All staff who would conduct viewings visited our house beforehand for a full briefing/guided tour before viewings commenced. They were supportive, proactive and maintained good communications throughout, facilitating a very satisfactory outcome. They provided a totally professional service, and Jeremy gave excellent advice when we hit problems. We cannot recommend Jeremy Prosser and his staff highly enough.
Jonathan · 27 March 2022
Agent replied
Thank you for taking the time to leave us a review, Peter. We are pleased you have had a great experience with our Lettings team.
★★★★★ 5/5
GoogleFirst Class Service Throughout
My daughter rented through Cheltenham CJ Hole and they were consistently professional, friendly and efficient from start to finish. From viewing properties, to moving in, maintenance tasks during the rental and moving out, all stress free and a pleasure to deal with.
The added ask was that my daughter has special needs and was nervous of strangers, CJ were alway empathetic and fully understood the need for clear communication and trusting understanding individuals, it was always handled so well.
Special thanks to Orrin who was there at the start, Charlotte during the rental and Justin during moving out.
This was a massive step for my daughter, thanks to all at CJ for making it such a positive experience. Very, very grateful and I highly recommend CJ Hole. Sincere thanks to all concerned. Well done.
Steve · 20 May 2024
★★★★★ 5/5
GoogleJust a few words to say THANK YOU to the sales team at C J Hole.Jenni & team have helped from Probate to completion of sale with great professionalism.Continued to help after sale completed. Top marks to all the team!!!!
John · 13 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback!
★★★★★ 5/5
GoogleAt the outset I selected C J Hole as, whilst the fee was higher than competitors, I believed I'd obtain a more effective and higher quality service - this has certainly played out. Two staff, that I regularly engaged with, have been excellent: 1. Jacqui from the start has been professional, courteous and responsive. 2. Jenni has been an absolute star - her tenacity, drive, commitment, determination and, again, professionalism stood out. I am in no doubt we would have not completed in this timescale if it was not for Jenni!
Tony · 27 March 2021
Agent replied
Hi Mahsa, I can see you've not had the best experience with our team, however I would love hear more about this so we can better the service we provide in the future. Please reach out to us on 01206 863900 so we can resolve this.
★★★★★ 5/5
GoogleWe recently rented a property in Cheltenham. Being new to the city, CJ Hole were extremely supportive throughout the move-in process. My partner who visited to do the viewing felt welcomed by the letting agent Oli's personality and approach during the visit. We were assured of the important aspects of renting a flat in the area such as safety, community and facilities available. These were essential in helping us decide on the flat as our new home.
The application process was swift, smooth, and easy. Oli and Zara from the CJ Hole team handled all the admin work with extreme transparency and professionalism. They not only provided clarity to our questions but also understood some of our special circumstances and worked with us to find solutions that ensured peace of mind
We love the flat and the city. The reason why we didn't have much stress or apprehensions before moving here was all thanks to how amazing the team at CJ Hole were/are. We would highly recommend using their services.
Karunya · 17 March 2024
★★★★★ 5/5
GoogleWe have used CJ for Both the purchase and sale of our flat in Cheltenham
They have also organised rental properties on our behalf and have always been a professional and approachable company.
With the recent sale, Jenni Moore was very helpful in this regard.
I would not hesitate in recommending them for buying, selling or renting.
Steve · 9 March 2025
★★★★★ 5/5
GoogleFive Stars for CJ HOLE Cheltenham… From the property managers, to the lettings staff, to the directors, everybody who works there is approachable and efficient. As a cleaning contractor, this is important to us. Absolutely recommend CJ HOLE to landlords, tenants and people looking to purchase a property. You won’t be disappointed!
Sabine · 8 October 2025
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback!
★★★★★ 5/5
GoogleThe whole process from initial valuation visits, through viewings and the sale were handled in a professional and efficient way. Communications were always on time and complete. One reason we initially selected C J Hole as our agent was presentation, in particular the quality of the photography and brochures compared to other agents. Thanks to the whole team at C J Hole Cheltenham.
Andy · 29 August 2022
Agent replied
Hi Wilma, I understand you've had a bad experience with us regarding your deposit. I want to assure you we do everything we can to please our customers and make them feel comfortable during each step of the process. Feel free to reach out to our team on 01206 863900 to rectify this - we'd be happy to help!
★★★★★ 1/5
GoogleI rented a property for 1 year with CJ Hole that I can only descibe as scabby. Not only was the property scabby but it was very obvious that neither the landlord or CJ Hole were particularly bothered about making the property to an …
Monksmen · 13 November 2025
Agent replied · 9 November 2025
We are sorry to hear that you were unhappy with your experience as a tenant. We take all feedback seriously and would like the opportunity to review your concerns in more detail, particularly regarding the move-in condition, maintenance … More
★★★★★ 5/5
GoogleWe highly recommend CJ Hole - especially Charlotte who provided us consistently outstanding support! We recently completed a three year rental in Cheltenham, UK. CJ Hole was the management firm of our beloved rented property. We wanted to thank Charlotte Newman so very much for the wonderful support she has provided to us for the last three years of our tenancy. We realize her primary responsibility is to the landlord, however she was always efficient, warm, friendly, and very good at communicating and treating us as a customer as well. Thank you to Charlotte and CJ Hole for a great three-year experience.
Linda · 31 October 2023
★★★★★ 1/5
allAgentsPaid a £380 holding fee
Paid a £380 holding fee after finding a wonderful property and was given a move in date. Booked time off work, arranged delivery van and started to box all our possessions only to be told a week later that the owner had decided to let the property privately. The time, energy and money wasted on this "transaction" is quite absurd. It's not a personal criticism and Alex was understanding of my annoyance but I do feel though that as a letting agent, there surely should be a contractual arrangement between the owner and agency to ensure this does not happen. I will absolutely not use C J Hole again as a result.
RichardBrabin · 11 March 2013
Agent replied · 21 February 2025
Dear Richard We are sorry to hear of your disappointment over the loss of your intended rental property. We completely understand your concern and frustration but unfortunately it is not possible for us to make a contractual arrangement with a landlord at this stage of a rental transaction. You will, of course, receive a full refund of both your referencing and administration fee. As a gesture of good will, we will not charge you either a referencing or administration fee in the event you find another rental property through C J Hole Cheltenham.
★★★★★ 5/5
GoogleJust sold my parents house through C J hole in Cheltenham. I cant thank them enough for all there hard work in achieving the sale in a difficult housing market. From the initial valaution through to them preparing all the property particulars, the constant updates on all the viewings and there negotiaton skills with the offers. It didnt stop there, the sale at times was tricky, yet there expertise and continued communication in chasing the chain and keeping us informed was amazing.We finally exchanged contracts sucessfully. Special thanks to Jenni, Ella and Annie. I cant recommend them enough to anyone selling locally in Cheltenham and the surrounds. Brilliant Experience!
Matthew · 6 October 2023
★★★★★ 5/5
GoogleWe have been working with C J HOLE Cheltenham as a contractor and they are a pleasure to work with. The professional yet personal approach is second to none.
HPR · 13 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback!
★★★★★ 5/5
GoogleJenni and the team were fantastic throughout our purchase process, always taking the time to accommodate viewings and checking in on the conveyancing status. Thank you for supporting us in buying our home back in Cheltenham!
Jemma · 7 August 2025
★★★★★ 4/5
GoogleI've been very happy working with CJ Hole Cheltenham! I didn't give a 5-star rating because some minor items were not addressed before move-in but I would still absolutely work with them again. The items not addressed did not change my …
Jacqueline · 13 November 2025
Agent replied · 13 April 2026
Thank you for taking the time to leave us a review! We really appreciate the feedback! If we can be of any assistance please do not hesitate to get in contact.
★★★★★ 5/5
GoogleI recently sold a property in Cheltenham through C J Hole with Jenni Moore dealing with the sale, she was very professional and knowledgeable with excellent attention to detail. Jenni was exceptionally good at keeping both myself the seller and the buyers informed of how the transaction was going and was very pro active in communicating with both sets of solicitors, giving them the prod they quit often need. Excellent service exceptional Estate Agent.
Glenn · 28 March 2019
Agent replied
Thank you Claire, it has been a pleasure helping you with your purchase. We wish you and your family all the best for the future.
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