CJ Hole Cheltenham reviews

★★★★★ 5/5

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Hellen · 9 December 2022

★★★★★ 5/5

Google

I'm a new landlord and approached CJ Hole Cheltenham to help with the management of my property. Ethan was my contact. He was very professional and helpful in guiding me through the letting process. He managed to secure a rental price that far exceeded my expectations. All in all a very smooth and hassle free process, which is what I was looking for. Highly recommend. Thanks Ethan! Devon Boyce

Devon · 27 October 2023

★★★★★ 5/5

Google

I have used CJ HOLE in Cheltenham for several properties now and each time I have benefited from excellent service. Jenni Moore and her sales team are very professional and Jeremy is extremely helpful, always on hand to assist. Eye- catching marketing and timely communication are other attributes of this company. June 2021

S · 27 March 2022

★★★★★ 5/5

Google

I used C J Hole to find tenants for my rental property for 10 years so when I wanted to sell the property, they were the obvious choice. Jackie was friendly but professional from the start and advised me on what decorations and repairs were required before placing the property on the market. She then helped me achieve the full asking price on the property. But her help didn't stop there, she and her team continued to help push the sale through until I exchanged contracts with the buyers. Very happy with their service and I wouldn't hesitate to recommend C J Hole for both managing rentals and for selling properties.

Jennifer · 1 October 2022

★★★★★ 5/5

Google

We couldn’t have asked for a better experience working with Oli & the team at CJ Hole. Moving from London to Cheltenham was a big step for us, so we were so grateful to have such a easy moving process.

Becca · 5 February 2025

★★★★★ 5/5

Google

Excellent service from Orrin and his team

Silvia · 17 February 2025

★★★★★ 1/5

Google

I sold my house in Cheltenham through C J Hole. A nightmare from beginning to end. I seriously regret ever appointing them and I wish I had just switched direction. The one silver lining was the Saturday girl, she was really good and a breath of fresh air. Choose your estate agent wisely :).

Chantelle · 14 February 2025

★★★★★ 5/5

Google

We can highly recommend CJ Hole, it was a pleasure using them to secure a home. From the viewing right to the day we moved Oliver Pickering was so helpful through the process and response times were exceptionally quick. Thank you to Oliver and the team for making what can be a stressful time, so pleasant.

Shirreen · 30 April 2024

★★★★★ 5/5

Google

From the first face to face viewing and valuation, through all viewings, a failed sale and eventual success, the team at C J Hole in Cambray were open, proactive and had a deeper knowledge of the block that the flat was in. I was particularly impressed by the comms between Estate Agent, Solicitors and Buyers and Seller. Alway moving things along and looking to find solutions to issues, finding a back up buyer very quickly when the first withdrew. I liked the appropriate mix of phone calls (for speed) and e-mails (necessary formality). I would recommend to others. Thank you all.PositiveResponsiveness, Professionalism

Jonathan · 12 June 2022

★★★★★ 5/5

Google

We recently moved house, and CJ Hole Cheltenham were our agents for both our sale and purchase. We viewed several types of property from their extensive listings, and found our dream home. Regarding our sale, they marketed our property to their tailored client database, and secured multiple viewings even before our listing went live; to top it off, they sold it on the first day of viewings to the first to see it! We received a first class professional service from start to finish, and can’t recommend them highly enough. They have a great team of advisers, and kept the wheels moving on both contracts so we could complete and move within the stamp duty holiday. Thank you so much.PositiveProfessionalism

Mark · 25 May 2022

★★★★★ 5/5

Google

Honesty and professionalism of CJ gave the confidence to work with this Estate Agents. Our manager Jenni was always in touch, instantly responded to all requests, constantly communicated between seller, buyer and lawyers. We can only say positive things about the whole experience from start until finish. Highly recommend.

Vladislav · 27 March 2022

★★★★★ 5/5

Google

Ethan was truly exceptional and accommodating in our search for a new home. He was always on call when needed and made the whole process extremely smooth. CJ Hole as an agency were very professional and supportive in anything we needed. We are very happy we chose them and strongly recommend this agency for an efficient and trustworthy service!

Andrada · 9 February 2024

★★★★★ 5/5

Facebook

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Nontlantla · 20 January 2023

★★★★★ 1/5

allAgents

"Deceptive Marketing - an..."

C J Hole advertised a flat in Montpellier Chelternham as a two bedroom flat while Cheltenham Council had imposed a Prohibition/restriction under the Housing Act 2004 section 20 for any person NOT to habitate one of the rooms on healthy and safety grounds ... i.e. this was a one bedroom flat with a potential storage room full stop. C J ignored all that legal requirement and deceptively marketed the flat as a two bedroom and set rent as if it was a two bedroom flat. Thorough viewing was not possible during Covid restrictions so I obtained the flat under the assumption C J Hole were honest and signed a contract in good faith and based on the deceptive marketing information provided by C J Hole. I became aware of the restriction only when Cheltenham Council surprisingly contacted me later to inspect the flat if the restriction/Prohibition was being complied with. When I challenged C J Hole about why they had tricked me by withholding crucial information about the flat on the non-inevitability of one on the bedrooms when I had made it clear I was after a two bedroom flat they came with dodgy excuses first. Instead of apologising C J Hole opted to force me to pay a new out of the market rent ignoring the fact that it's them who had trapped me into a property not suitable to my needs. On objecting to their demands they started bombarding me with relentless threats and harassment emails - ignoring the fact that it's them who had withheld crucial information when they tricked me into a tenancy agreement. At another huge cost I had to look for another two bedroom just a few months after moving into their flat - a stressful, costly and daunting timing consuming exercise. C J Hole showed no regret let alone care! C J Hole are part of the small percentage of estate agents that put money before anything else: a reckless, no concern for tenants welfare, rogue and a criminal estate agent to avoid!

Ray · 6 April 2022

★★★★★ 5/5

Google

I have rented a property from CJ Hole and the service that we received was nothing short of incredible. We worked with Ethan and assisted us every step of the way. His service can not be faulted. He and the whole team at CJ Hole are absolutely incredible.

Adrian · 27 March 2022

★★★★★ 5/5

Google

We originally started working with CJ Hole back in early 2019 and after getting a few quotes through 4 or 5 of the Cheltenham based Estate Agents, we decided that Jackie at CJ Hole would be the best person to get our sale. The photos were taken by Jackie and they turned out great and we reviewed the description fo our property before we put it up for sale. We had a few viewings in the first week and accepted an offer within the first 10 days. Unfortunately, due to our onward purchase, we eventually had to drop out. The main contact we had through was Jenni who was always on the ball and quick to reply. So, over the space of 2 years, we tried to buy 3 houses, and it kept falling through due to the chain. There were 4 occasions where CJ Hole had to find a new buyer for us due to our onward falling through or being delayed, and always within 10 days we had an offer accepted. They also have a list of potential buyers they contact so its always quick to get an offer accepted. They always stuck to Covid restrictions during viewings and left our house exactly as we left it after viewings. Finally we found the perfect house to purchase and we were able o complete the sale in 2021. Having worked with a few estate agents over trying to purchase a few houses, I must say that CJ Hole were the best. In the future if we look to move (hopefully not too soon since its taken us so long to move), we will use CJ Hole for our sale.

Colin · 27 March 2022

★★★★★ 5/5

Google

We asked three Estate Agents to value my mother-in-law's property and Jackie at C J Hole was a clear winner. She was friendly but professional, had done her homework on the property, its locality and the market, and evidenced this with examples of sales of similar properties. Unlike the others, she was able to both value the property and have an idea of potential buyers who might be interested in it - others seem to have made a distinction between the roles of taking properties on and selling them. Her timeline for bringing the property to market was clear and her follow up immediate. Having made the decision to go with C J Hole, her team organised the EPC, photos, property details and Rightmove marketing within a week and the property sold on the first day of viewings. Good communication since then meant that the whole process has been completed within 2 months. We would definitely recommend Jackie, Jenni, Charlotte and the team at C J Hole.

Helen · 27 March 2022

★★★★★ 5/5

Google

Big thanks to Molly! After finding our property we were able to quickly arrange a viewing within a couple of hours of sending an enquiry, for the next day (on a Saturday which was great!) and we decided we wanted to take it, so on the Monday we started the process, it all moved nice and quickly and all our questions were answered swiftly and professionally and even when we had a second viewing and there was an issue with access to the property it was dealt with efficiently. Molly has been really helpful and always there when needed!

Claire · 27 March 2022

★★★★★ 5/5

Google

Everyone that I dealt with at CJHole were amazing and prompt especially Sarah. Anything that needed mending in the property they swiftly contacted the landlord and got back to me in good time. I rented from them for a year and would rent with them again in a heartbeat. Thank you again CJHole.

A · 27 March 2021

★★★★★ 1/5

Google

Unreasonable Demands and Disrespectful Attitude Our experience with this agency has been extremely disappointing, especially after the landlord decided to sell the property. They have shown no regard for our rights as tenants and have made unreasonable demands that disrupt our daily lives. We have two young children, one attending preschool who needs to be picked up in the afternoon, and a one-year-old baby who needs a quiet environment for naps and rest. We also need to cook, eat, and prepare lunch for our child at school. The weather is cold and often rainy, and our home is filled with children’s essentials, which means ensuring a safe and stable environment is a priority. Despite this, the agency has continuously pressured us with unreasonable requests, using a demanding and dismissive tone: ✅ They repeatedly asked us to leave the house entirely during viewings, completely ignoring the fact that our baby needs to rest indoors. ✅ They inquired if the viewing times would clash with our lunch, but it was clear their real intention was to discourage us from cooking or eating during those times, showing a total lack of concern for our child’s needs. ✅ They explicitly stated that we should not “shadow” them during viewings, yet as current residents, we have every right to ensure our belongings are secure and be aware of who is entering our home. ✅ They even complained that our family being home made viewings difficult, as if our presence in our own rented home was an inconvenience to them. The landlord may have the right to sell the property, but as tenants, we also have rights. This agency has clearly taken the landlord’s side and failed to respect our legal right to live in the home without unnecessary interference. Their communication style is not polite requests but constant pressure and commands, making the experience highly unpleasant. ⚠ If you are considering renting through this agency, think twice! They do not respect tenants, and if your landlord decides to sell, you may find yourself in a very stressful situation.

XIAOLIN · 15 March 2025

★★★★★ 5/5

Google

Ethan was incredibly helpful in assisting my partner and me in finding a letting. He patiently answered all our questions and guided us through the process, making it smooth and stress-free. We truly appreciate his dedication and would highly recommend his services to anyone looking for a letting agent. Thank you, Ethan and CJ Hole, for your outstanding support.

Mey · 5 November 2023

★★★★★ 5/5

Google

Big thanks to Molly! After finding our property we were able to quickly arrange a viewing within a couple of hours of sending an enquiry, for the next day (on a Saturday which was great!) and we decided we wanted to take it, so on the Monday we started the process, it all moved nice and quickly and all our questions were answered swiftly and professionally and even when we had a second viewing and there was an issue with access to the property it was dealt with efficiently. Molly has been really helpful and always there when needed!PositiveProfessionalism

Claire · 13 July 2021

★★★★★ 5/5

Google

Finding a flat in these current times isnt easy. Especially if unemployed or looking for work. However I I discouvered a flat in landsdown Cheltenham. Met a very pleasant professional letting agent called Molly who did the viewing. Molly was very helpful and informative. Even though not all queries were answered. Molly tried to find the answers online. Molly was very supportive during the legal process signings was able to guide me through the sending documents required for reference checks. So I would recommend cj hole they're very helpful.PositiveProfessionalism

Sam · 26 June 2021

★★★★★ 5/5

Google

We had 4 quotes completed by Cheltenham based estate agents and chose Jeremy at CJ Hole as he had clearly done his research on the property, gave me an honest view and a competitive price. Two initial things I really liked were the team viewings of the property so that everyone hosting viewings knew the property and all the details. Secondly, the recommended professional photographer was amazing. Highly recommend everyone use this service - it’s a small cost in the grand scheme of things and the photos looked great. CJ Hole was quick to get viewings in, had lined up prospective buyers before the property had gone live online. We had a few offers within a couple of weeks and agreed a buyer shortly after. Jenni was our main contact and she has been fantastic. Always responding to phone calls or emails, answer any questions and was a great go between the solicitors and our buyer making sure everything ran smoothly. We are so pleased we chose CJ Hole. The service has been excellent and the team working there are extremely professional and helpful. Highly recommend using CJ Hole!!PositiveResponsiveness, Quality, Professionalism

Alvin · 9 June 2021