CJ Hole Brislington reviews

★★★★★ 1/5

Google

I had an extremely disappointing experience with CJ Hole and would not recommend their services. I initially chose CJ Hole because Sam Grey, the agent I met, seemed less pushy compared to others during the initial valuation. I explained my tight timeline, as I had a six-month window to sell the property before needing to renew my mortgage. Unfortunately, the process fell far short of my expectations. The property was listed at the recommended price, but it appeared so far down on Rightmove that it was overshadowed by older, stagnant listings. Despite this, I heard nothing from the team for six weeks, no updates, no viewings, and no proactive communication. When I finally received a call, it was from someone I’d never previously interacted with, informing me that I should reduce the price because there were better options available on the market. When I asked about the strategies being used to generate viewings, such as boosting the ad, creating a video tour, or leveraging social media, I was told that none of these steps had been taken. Instead, the first and only suggestion was to lower the asking price. While I was open to adjusting the price, I needed to have confidence that all other options had been exhausted, which clearly wasn’t the case. CJ Hole also promised thorough feedback, but after two months and just one viewing, the only feedback I received was vague and unhelpful: "Liked the kitchen/area, not enough light." The handling of property viewings was equally concerning. When I asked who would be showing the property and whether they were familiar with it, I was told it would be someone who had never visited it before. My concerns were brushed off with assurances that they would arrive 10 minutes early. How can an agent confidently showcase a property they’ve never seen? To make matters worse, a simple request to leave the keys at the property wasn’t followed, leaving me without keys to my property over the weekend as the office is closed on Sundays. After I decided to terminate the contract and provided clear instructions on the end date, CJ Hole failed to follow through. A month later, my property was still listed on Rightmove and OnTheMarket as a "new listing" despite it being one month past the agreed removal date. I was told this was due to a technical issue, but it went unnoticed by their team for weeks. This mishandling undermined my efforts to transition to a more competent agent and left my property stale on the market. While the market may be challenging, the lack of attention to detail, poor communication, and failure to follow basic instructions have caused significant frustration. My interactions with Sam Grey were particularly exasperating, it felt like pulling teeth to get a action. Don’t be misled by their "family business" approach. Their service lacks professionalism, customer care, and effective strategy. Save yourself the trouble and opt for one of the many other capable estate agents in Bristol.

Hayley · 8 January 2025

★★★★★ 5/5

Google

We sold our property at Westleigh Park through CJ Hole Estate Agents, and overall the experience ended on a very positive note. The sale took quite a long time, partly due to the condition of the house, as it had been let out for many years and had become run down, although it was still a lovely home with great potential. Initially, I did struggle a little with communication and consistency, as it often felt like a different person was involved each time there was a viewing. However, once Minnie became more involved, the experience changed completely. Minnie was absolutely superb throughout the process. She kept in regular contact, kept me fully informed at all times, and was proactive in pushing things forward when needed. Her communication, professionalism, and persistence were genuinely what kept me progressing with the sale. Jess was also helpful whenever needed, and together they made sure everything stayed on track. Selling a property can be stressful, especially when it takes longer than expected, but Minnie’s support made a huge difference. For that alone, she deserves real praise. Thank you to the team at CJ Hole, and especially Minnie, for seeing the sale through to completion.

Simon · 23 December 2025

★★★★★ 5/5

Google

Highly Recommended !!!! Having recently sold a property located in Bristol, whilst I am located in North Shropshire, I am delighted with my choice of Estate Agent. CJ Hole handled everything from marketing to viewings. I would like to especially thank Jess and Minnie in the Sales Progression Department for there professional and personal service, they kept pressure on the solicitors and kept me fully informed, often by a return phone call, they listened to my concerns and suggestions when problems / delays arose. Thank you

Paul · 21 November 2025

★★★★★ 5/5

Google

I just wanted to say a huge thank you to Jessica Warren, all the effort you’ve put in throughout this process. You’ve been so proactive always keeping in touch with the solicitors, chasing things up, and keeping me updated every step of the way. Your persistence and professionalism really made a difference and helped everything move along so much more smoothly. It was such a relief knowing you were on top of things at all times. Thank you again for all your hard work and support it’s been an absolute pleasure working with you!

Kia · 12 November 2025

★★★★★ 5/5

Google

I had a really great experience with Ethan from CJ Hole today during a viewing for a beautiful flat. Ethan was very friendly, professional, and knowledgeable. He provided exactly the right amount of information, clear, to the point, and without any unnecessary details. He answered all of my questions confidently and made the whole viewing a very pleasant and relaxed experience. I’d definitely recommend CJ Hole and would be happy to use their services again in the future!!

Konstantinos · 25 October 2025

★★★★★ 5/5

Google

I had an excellent experience with Ethan from CJ Hole during a recent house viewing. Ethan was exceptionally friendly, professional, and knowledgeable. He provided clear, concise information and answered all my questions with confidence. The entire viewing was smooth and enjoyable thanks to his approach, which made me feel both comfortable and well-informed. I would highly recommend CJ Hole based on this experience and would be happy to use their services again in the future!

Rashid · 14 November 2025

★★★★★ 5/5

Google

We had the pleasure of working with Ethan during our recent search for a rental property. Ethan has been very professional, approachable, and incredibly supportive. We had two viewings with him, and despite missing a previous appointment, he went out of his way to fit us in this morning,accommodating our schedule with genuine care. His guidance and patience made what could have been a stressful process much smoother and less daunting. We truly appreciate his dedication and would highly recommend him to anyone looking for a letting agent who goes the extra mile.

Rainer · 25 September 2025

★★★★★ 5/5

Google

We had an excellent experience working with Thomas Sully! He was incredibly professional, knowledgeable, and always quick to respond to our messages. No matter how many questions we had, Thomas took the time to explain everything clearly and made the whole process smooth and stress-free. His attention to detail and friendly approach made us feel confident every step of the way. Highly recommend Thomas to anyone looking for a reliable and dedicated real estate agent!

Aishwarya · 11 November 2025

★★★★★ 5/5

Google

I've contacted a number of different letting agents in Bristol the last month or so and CJ Hole was definitely the best to work with. Ethan has been really helpful, proactive and friendly throughout. He's been able to answer all my questions and always been quick to respond. I especially appreciate how responsive he's been by email, which has stood out from a lot of agents elsewhere and is very helpful for those of us who can't always take phone calls in working hours. Highly recommend!

Sky · 10 September 2025

★★★★★ 5/5

Google

Amazing experience all around with CJ hole while doing house viewings! Minnie Challoner is so great and friendly she honestly makes you feel so comfortable and forget all the stresses that comes with finding a house! She responds quickly and accurately to questions, she gives a lot of advice on what to say and do for a good application and she is genuinely determined for you to find the right place for you! Couldn’t recommend anyone more!! Thankyou for all your help we truly appreciate it!

Talia · 21 August 2025

★★★★★ 5/5

Google

I had a fantastic experience dealing with Minnie at CJ Hole during a bridging loan purchase for one of our clients, there was a lot of delays caused by third parties but Minnie was so patient and went above and beyond to help us with this case. I look forward to doing more business with CJ Hole in the New Year!

WP · 23 December 2025

★★★★★ 5/5

Google

Thomas has been excellent to work with. He’s shown me around several flats and has been very responsive and professional. Any questions I had were answered quickly and clearly, and he provided helpful information that made the whole process much easier. His friendly approach and thorough knowledge gave me confidence throughout my search. I’d definitely recommend Thomas to anyone looking for a reliable and supportive estate agent.

James · 25 October 2025

★★★★★ 5/5

Google

I’ve been looking for a flat for myself and i’m a first time renter. Minnie was my point of contact and I was very impressed with the level of communication and timeliness. When I viewed a flat yesterday, Minnie was very knowledgable on the flat and answered all of the questions I had. She has great knowledge on the local area and practicalies which was very beneficial to me for making a decision. Whilst I did not go with the flat, the smooth experience means i’m looking forward to viewing anymore that come up which fit my requirements.

Che · 6 June 2025

★★★★★ 5/5

Google

Excellent Letting Experience with Minnie Challoner at CJ Hole I had a great experience with Minnie Challoner at CJ Hole. She took the time to understand exactly what I was looking for and showed me a property that suited my needs perfectly. Minnie was professional, friendly, and efficient throughout the process. She was well-informed about the property and answered all my questions clearly, making the whole experience feel easy and stress-free. I really appreciated her honest approach and the care she took to ensure the property was a good match for me. I would recommend Minnie to anyone looking to rent through CJ Hole.

Vinith · 31 May 2025

★★★★★ 5/5

Google

We had a fantastic experience with Cameron as our estate agent. During the viewing, he was professional, friendly, and helpful. He took the time to understand what we were looking for and made sure all our questions were answered clearly and promptly. Cameron was punctual and well-prepared, giving us useful insights about the property and the area. We appreciated his support and would highly recommend him to anyone looking for a trustworthy and proactive estate agent. Thanks again, Cameron!

BAYA · 6 June 2025

★★★★★ 5/5

Google

Minnie was super punctual, as soon as we arrived bang on time she had the door open to greet us. She lead us inside and was really warm and friendly, very knowledgable about the property and was confident in answering all our questions giving us plenty of time to look round the property without feeling rushed. Also been very prompt with updates and messages. Thanks for a great viewing Minnie

Jason · 23 August 2025

★★★★★ 5/5

Google

I viewed a 1-bedroom unfurnished flat today with Ethan, and the experience was excellent. Ethan was friendly, professional, and very knowledgeable about the property. He answered all my questions clearly and gave me plenty of time to look around without feeling rushed. The viewing was well-organised, and communication before and after was smooth. Overall, a really positive experience, thank you, Ethan!

Alina · 11 October 2025

★★★★★ 5/5

Google

I had a very positive experience working with Thomas Sully at CJ Hole. From the outset, Thomas was professional, approachable, and clearly knowledgeable about the local I would happily recommend him and CJ Hole to anyone looking to sell their property.

Jinsi · 8 April 2026

★★★★★ 5/5

Google

Ethan has been super helpful and friendly so far in finding a house for us. Myself and my boyfriend have found it difficult finding somewhere in such a competitive area and Ethan has been extremely helpful in our search. He Gave us two viewings one after another on a Friday evening which we really appreciated as we are busy working everyday so viewings have been difficult to book in for us!! Thanks Ethan!

Kate · 10 June 2025

★★★★★ 5/5

Google

We have had a really positive experience with CJ Hole recently. On viewings, Minnie was professional, friendly and honest about the properties. She allowed me plenty of time and space to take everything in without feeling rushed. Minnie took care to make sure I didn't leave a viewing with any unanswered questions. Minnie and Ethan have both been very helpful over the phone and email, answering our queries and offering advice.

Louise · 2 July 2025

★★★★★ 1/5

Google

Take a close look at the one-star reviews, they're all too familiar. Selling our house through CJ Hole was one of the most stressful experiences of our lives. In contrast, buying through Ocean was seamless. Most issues mentioned in these negative reviews happened to us. We also viewed properties with CJ Hole, and the difference between their agents and others was staggering. Their sales progression was somehow even worse. We've submitted a formal complaint to the area director. I won’t say more for now in case legal action is needed, but I’ll share a full review when I’m able. I’m still in shock at how appalling our experience was. If you’re considering selling, do yourselves a favour and book in some viewings in the area with them first to see how they conduct viewings and then ask yourself if you’d want them saying that about your property!

Andi · 7 March 2025

★★★★★ 5/5

Google

We are extremely pleased with the service from CJ Hole. James Dear was outstanding, his valuation was not only thorough and detailed but also far more personable and meticulous than others we received. He valued our home significantly higher than other agencies and successfully secured a sale close to the asking price. While we encountered some challenges with other agents, James handled everything with professionalism, genuinely caring about our experience and going above and beyond to resolve any issues. Later in the process, we also received exceptional support from Lulu in the progressions team. Her communication was excellent, she was attentive, quick to respond, and kept us consistently updated throughout the sale. Overall, we’re incredibly happy with our experience and grateful to the entire team for making the sale of our property as smooth and stress-free as possible.

Tom · 4 March 2025

★★★★★ 5/5

Google

Thank you Minnie & Jess for helping me buy my first home! Minnie was always very helpful & approachable. Helping me understand what things meant as a first time buyer. Thank you Jess, for running after the solicitors and getting it over the line in less than a day! Much appreciated.

Alice · 23 December 2025

★★★★★ 5/5

Google

CJ Hole has been amazing helping us sell and buy our new home. Our contact Jessica Warren has been so great at communicating with us every step of the way. The prompt responses to emails, her knowledge and contacts have been so reassuring to us allowing us to relax knowing she is working hard for us. Thank you!

Jessica · 18 October 2025