CJ Hole Southville reviews

★★★★★ 5/5

Google

Had a wonderful experience viewing a property with Ben from CJ Homes. He was incredibly helpful, polite, and took the time to explain every detail clearly. He answered all my questions patiently and made the whole process very easy and stress-free. Would definitely recommend CJ hol and especially Ben to anyone looking for a new place.

Fareena · 25 July 2026

★★★★★ 5/5

Google

Ben Pursey was very swift and communicative even through his off hours he still managed to respond to all possible queries and I have successfully paid my holding deposit. Can’t wait to move! Wish everyone the best of luck in their home search!

Abdullah · 8 August 2026

★★★★★ 5/5

Google

I have had a wonderful experience virtually viewing my desired property to rent through CJ Hole, specifically Ben Pursey, in which he has been incredibly proactive and helpful, answering all my queries with prompt and honest responses. Many thanks to Ben.

Isabella · 8 August 2026

★★★★★ 5/5

Google

I had a viewing this afternoon , with Thomas, it was good service, very helpful , well spoken, about all of it , would like to thank Thomas for his time he took to show me around the property, thank you

Alan · 22 July 2026

★★★★★ 5/5

Google

We have had a great experience with CJ Hole so far as renters. Ben has been great to deal with- his communication is always clear and punctual, and he has made the offer process seamless.

Laura · 8 August 2026

★★★★★ 5/5

Google

Had a brilliant experience with CJ Hole! Ben provided wonderful online assistance and guided us through the initial queries smoothly. Then, Thomas gave us a fantastic and detailed house tour today. Thomas was incredibly polite, …

Divyansh · 22 July 2026

★★★★★ 1/5

Google

Been trying to book a viewing of a cottage in Providence Lane and they will only offer one 6 days after I requested it. I explained that I was going to buy a property this week to ensure I am not homeless when my house sale goes through. Their decision is not due to lots of viewings of this particular property. The people making these decisions were sleepy and mumbling and the second person put the phone down on me. These people need more training.

Jan · 1 August 2026

★★★★★ 5/5

Google

From my experience, CJ Hole agents are generally very knowledgeable, supportive and keen to find a way to help people in all sorts of situations. Ben P. at Southville was super warm and friendly, emphasising the advantages of the property such as EPC/Council tax band and desireable features compared to other properties. I appreciate that I was not asked for my entire life's history just to book a viewing - name and number was enough data but I was not made to feel like I was on a conveyor belt of viewings and it sounded like Ben was ready to go as soon as I made a decision! Sadly I chose something else but it would have been a pleasure to deal with CJ Hole Southville and will remember this if I ever need to find another place!

Bárbara · 30 March 2026

★★★★★ 5/5

Google

The team at CJ Hole Southville were helpful and efficient with the process of renting out my property on short notice ahead of an international move. From advertising the property, to arranging the viewings or managing referencing and contracting processes - everything ran very smoothly. Special thanks to our property manager Max; who facilitated the process from the start. He’s professional, insightful and responsive - giving us peace of mind while abroad. I wouldn’t hesitate to recommend CJ Hole.

Ines · 17 March 2026

★★★★★ 5/5

Google

As a first time buyer I don't have any perspective, but I found my experience with CJ Hole very nice. The communication with them was brilliant and they were very accomodating when we wanted to do viewings. Special thanks to Ethan for initially showing us around the property who was super lovely. And also thank you to Minnie and Jess for progressing our sale and being so quick to answer any queries. Just wish our solicitor was as smooth as our estate agent!

Archie · 20 February 2026

★★★★★ 5/5

Google

Ben was really friendly and helpful. Made sure to cover everything we needed to know and had the answers to all our questions. 👍 …

Austin · 1 August 2026

★★★★★ 5/5

Google

Carmelo is THE ONE!! I did an online viewing so never got to interact with him in person but his presence over email and the telephone was amazing!! Also shoutout William, the G.O.A.T! He helped out so much with the rental process and was quick to respond to emails, even better whilst on call. William really did his thing for us, no question was too silly for him. Perfect people for two girls renting for the first time outside of university housing, they made us both feel at ease. Thank you both so much!

Kasey · 16 January 2026

★★★★★ 5/5

Google

Thomas Sully is a very helpful and friendly person. He also explained everything to me patiently. Thank you very much for your efforts.

Nasaer · 22 July 2026

★★★★★ 5/5

Google

We got late on our viewing timing and Ben Pursey was the man who waited for us such a great gesture.

HAFIZ · 25 July 2026

★★★★★ 5/5

Google

Thomas is an amazing agent! Was able to squeeze in a virtual viewing promptly when we experienced an emergency.

Paulina · 22 July 2026

★★★★★ 1/5

Google

My experience with CJ Hole Southville has been extremely disappointing. After moving out of my tenancy in August, my deposit has been held for months due to poor communication and repeated administrative errors by the property manager, Max. Despite providing written proof that I’d left with the landlord’s agreement, the agency failed to update records or release my share. I’ve had to escalate the matter to official bodies for resolution. I would not recommend this branch based on my experience.

Shaz · 14 November 2025

★★★★★ 5/5

Google

Ben Pursey was thoroughly professional and knowledgable. The viewing and application process was straightforward.

ETC · 8 August 2026

★★★★★ 5/5

Google

I had a great experience viewing the property with Carmelo. He was incredibly kind and welcoming, and even let me in earlier than scheduled, which I really appreciated. He took the time to show me around thoroughly and went through every detail of the property, answering all my questions clearly and patiently. The viewing felt relaxed and professional, and Carmelo made the whole experience very pleasant. Highly recommend!

Soyita · 20 February 2026

★★★★★ 1/5

Trustpilot

Awful service, dishonest agency

My experience with CJ Hole Southville has been extremely disappointing. After moving out of my tenancy in August, my deposit has been held for months due to poor communication and repeated administrative errors by the property manager. Despite providing written proof that I’d left with the landlord’s agreement, the agency failed to update records or release my share. I’ve had to escalate the matter to official bodies for resolution. I would not recommend this branch based on my experience.

Sharon · 10 November 2025

★★★★★ 5/5

Google

We have had great experiences viewing properties with CJ Hole and have been very fortunate to have Ethan Buckler showing us round a couple recently. Ethan has wonderful interpersonal skills and made us feel instantly at ease with his professional, friendly manner. The first house was beautifully presented but the second one needed some input and Ethan was really positive about its potential with lots of good ideas about how to maximise the space. He was not only generous with his knowledge and time, but also with the information he gave us, which was extremely helpful. Thank you, Ethan!

Victoria · 18 September 2025

★★★★★ 5/5

Google

My current tenancy is being managed by CJ Hole Southville and I honestly can’t recommend them enough, Max (property manager) helped us through every step of the application and referencing process seamlessly, meaning that we had nothing to worry or stress about. There’s always someone on hand to answer any queries and questions, plus all the staff are very friendly and easy to talk to. Again, I can’t recommend them enough, especially Max.

Elliot · 17 November 2025

★★★★★ 1/5

Google

Horrendous agents. Did they sell the property? Yes. Manager, Sam, attended to the valuation and I was blown away with the professionalism, honesty and promise of aftersale services. This is where the good stuff about them ends. They have a dedicated after sales line, it’s option 4, don’t bother ringing it, they never answer it. On the 29 occasions that I attempted, it wasn’t answered once. Voicemails are ignored. One time the inbox was full so couldn’t even leave a voicemail. Awful service. We had an issue with our property during the sale which the buyer was legally obligated to be informed of, naturally, we were worried and wanted to be kept informed. Were we? Ofocurse, not. A full week later, I called again only to be told that the buyer hadn’t even been made aware, a bit of a problem when me as the vendor has to make the agent aware of legal obligations. When these complaints were raised with Sam, the manager, they were met with excuses such as being understaffed and automated emails being sufficient as a means of communication. Considering they were considerably more expensive than other agents, their service fell grossly short of being considered satisfactory let alone impressive. Avoid!

Ieuan · 2 September 2025

★★★★★ 5/5

Google

Love the new flat! Thanks Ben

Clarke · 1 August 2026

★★★★★ 1/5

Google

Comically incompetent. We had experience as renters and our landlord was selling the house so we saw their selling methods too. There's so much to say that I'm going to make a timeline. 1. Property was advertised as furnished or unfurnished. We said we wouldn't want the majority of the furniture so they said it would be gone. When we moved in it was still there. When questioned they said we should just get rid of the stuff. (Two years later as we were moving out they again described it as furnished despite us getting rid of at least 50% of the items.) 2. The window in our flat broke within the first two weeks of tenancy. We reported it and two years later our property manager admitted they probably deleted the request. 3. The property was put up for sale. They lost the key to the flat! So we had to attend every viewing to let everyone in. The estate agents were consistently 15 minutes late which always lead to awkward exchanges with potential buyers. Agents had done no research on the property and regularly deferred to me to provide information. The landlord took the property off of the market! 4. When we handed in our notice, they "lost" the email and asked us to re send it to them. In summary: couldn't organise a fire in a match factory!

Leanne · 14 August 2025