Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleThey accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned.
They then changed their mind and attempted to keep our deposit.
After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails.
Just what you need when you're moving house.
What a joke.
Chucky · 9 April 2021 · CJ Hole Bishopston
Agent replied
Dear Sir/Madam, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bis.lettings@cjhole.co.uk), we would very much welcome your correspondence. Emma Cox, Lettings Operations Director
★★★★★ 5/5
GoogleWe worked with Molly-May and found her to be extremely professional and informed. We ended up buying a property advertised through Boardwalk but much preferred dealing with CJ Hole throughout the process, if only they managed all the properties in Cheswick Village!
Alvy · 8 April 2021 · CJ Hole Downend
★★★★★ 5/5
GoogleExcellent service with selling my mother’s house whilst I lived 80 miles away. Many thanks to all at CJ Hole Hucclecote
Nick · 7 April 2021 · CJ Hole Hucclecote
Agent replied · 7 April 2023
Thank you for your review, we pass the feedback on to our team and it means a lot.
★★★★★ 5/5
GoogleSold a flat in St George through CJ Hole Redfield - really happy with their friendly, knowledgeable & honest approach. Always kept up to date which helpfully took the stress out of the move. Special thanks to Justin 👍🙏 …
Jon · 7 April 2021 · CJ Hole Redfield
★★★★★ 5/5
allAgents"I sold my property through C..."
I sold my property through C J Hole. From my first conversation with Julian in sales to my interaction with Helen in sales progression, I didn't actually meet them face to face as I live 100 miles away. But this did not make any difference to a very professional transaction end to end. We agreed on a exchange of contracts and completion on the same day which was 31st March. We achieved to close the deal on that day, to my complete satisfaction. I would whole heartedly recommend CJ Hole without reservation.
Doug · 6 April 2021 · CJ Hole Bradley Stoke
★★★★★ 5/5
GoogleFantastic team, it was a pleasure to work with Lorraine.
Rhydian · 6 April 2021 · CJ Hole Westbury On Trym
★★★★★ 5/5
GoogleThis is the second time we have bought a home with CJ Hole and it has been a pleasure both times. Having Rowena allocated to us throughout the entire process helped us to stay informed and gave us peace of mind that we were moving along as quickly as possible. CJHole price their homes realistically and do a good job of representing both the home owner and the buyer, we would definitely buy a home through them again.
Thomas · 6 April 2021 · CJ Hole Bishopston
★★★★★ 5/5
GoogleJust got the keys to our new flat and we are thrilled. Hollie, the member of the after sales team we were working with, has been attentive and helpful throughout the aftersales process making the move efficient and easy. Thanks!
Maggie · 6 April 2021 · CJ Hole Southville
★★★★★ 5/5
GoogleGreat professional and personal service .Would definitely recommend CJ Hole Hucclecote to anyone selling or buying a house. Nothing was too much trouble. Thanks to Tim and his team.
Barry · 5 April 2021 · CJ Hole Hucclecote
Agent replied
Thank you very much for your review, it is greatly appreciated.
★★★★★ 5/5
GoogleOnly positive things to say about the whole experience, constant communication yet very personal service from all the staff. excellent.
Lance · 5 April 2021 · CJ Hole Kingswood
★★★★★ 5/5
GoogleWe sold our previous house and purchased our new with CJ Hole Hucclecote and the professional service received was outstanding. The staff, particularly Tim, Claire and Charlotte continually went above and beyond in achieving a good sale on our house and working through the delays and difficulties in getting to the point of completion. Would highly recommend using CJ Hole Hucclecote.
Shanaz · 3 April 2021 · CJ Hole Hucclecote
Agent replied
Thank you Shanaz, all the best in your new home.
★★★★★ 5/5
GoogleReally Great team to deal with, very helpful at every stage I would highly recommend them
Jon · 2 April 2021 · CJ Hole Brislington
★★★★★ 5/5
GoogleWe recently purchased via the Sandy Park office and we’re very impressed with their professionalism and all round service. Highly recommend!
Joe · 2 April 2021 · CJ Hole Brislington
★★★★★ 5/5
GoogleFantastic service and great communication. My house purchase was made as stress-free as possible. Highly recommend
Chloe · 2 April 2021 · CJ Hole Brislington
★★★★★ 5/5
allAgents"Helen at CJ Hole was a joy to ..."
Helen at CJ Hole was a joy to deal with, our Progression team person.
We were pleased to deal with a brick and mortar estate agent rather than an online one, where they don't have a progression team.
In theses days of Covid progression was very slow and certainly needed Helen and her team pushing it along. We got there in the end. A big and hugs thank you.
Steve · 1 April 2021 · CJ Hole Bradley Stoke
★★★★★ 5/5
TrustpilotGreat effort by the team at the Ciren…
Great effort by the team at the Ciren office to get over the final hurdle. Much appreciated.
Customer · 31 March 2021 · CJ Hole Cirencester
★★★★★ 5/5
allAgents"I recently bought a property..."
I recently bought a property via CJ Hole Cheltenham. From initial viewing to purchase was stress free. Both Jenny’s were friendly, professional and very patient with the various questions posed. I would highly recommend using CJ Hole, if I ever move again I certainly will.
PT · 31 March 2021 · CJ Hole Cheltenham
★★★★★ 5/5
allAgents"Got the best from Helen Dann..."
Got the best from Helen Dann sales progression team.
We have been buying since July and the last few months just couldn't do without her. Excellent communicator, fast and efficient at chasing people up and down the chain. She has also been wonderful at reassuring and updating us when needed.
Marie-France · 31 March 2021 · CJ Hole Bradley Stoke
★★★★★ 5/5
allAgentsI recently bought a property
I recently bought a property via CJ Hole Cheltenham. From initial viewing to purchase was stress free. Both Jenny’s were friendly, professional and very patient with the various questions posed. I would highly recommend using CJ Hole, if I ever move again I certainly will.
PT · 31 March 2021 · CJ Hole Cheltenham
★★★★★ 1/5
GoogleStood me up and then double booked me on a flat viewing; agent couldn’t answer basic questions like “what is the ground rent.” Not a flying start to a business relationship that’s meant to end with them trousering two hundred of my thousand pounds, especially as I ended up seeing two overpriced damp-ridden shoeboxes.
Luke · 31 March 2021 · CJ Hole Bishopston
Agent replied
Dear Luke, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. We can’t correlate your details with viewings booked for this branch so in order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bishopston@cjhole.co.uk), we would very much welcome your correspondence. Andy Musker, Director
★★★★★ 4/5
GoogleSince having Rafal looking after our properties i cannot fault anything, we are always kept updated, plus always answers my queries promptly. Excellent service plus communications. Very professional at all times. Good value - Not sure
Alka · 30 March 2021 · CJ Hole Clifton
★★★★★ 5/5
GoogleWe recently used CJ Hole Clifton to find a property in Bristol, and were really impressed by the friendly and professional advice we received. Lara and Gareth in particular were very helpful, and we would definitely recommend them.
Brandon · 30 March 2021 · CJ Hole Clifton
★★★★★ 5/5
GoogleThe letting team have charge over my two student houses. The whole team has supported me promptly and efficiently through all the twists and turns of this past year; setting up new contracts, keeping checks on certification, and organising contractors to do repair works. Rafal has particular responsibility for the day to day running of the properties. It's good to know that he is there to sort out any problems, especially as he is very good in doing so. Thanks also to Alice and Iliona on the contracts and accounts side of things.
Helen · 30 March 2021 · CJ Hole Clifton
★★★★★ 5/5
GoogleI chose CJ Hole to act as agents for a family probate property on Cranbrook Road, Redland. From instruction to completion it was a masterclass in how estate agents should perform. Tim was enthusiastic, realistic and informed throughout the marketing process with a clear and successful strategy. Marcus showed outstanding skills in achieving a fair sale price to a qualified buyer and sourcing solutions at every step. Kim demonstrated how supremely expert she is at progressing the sale with composure and experience. The whole team involved in forming property details and keeping me informed were friendly, efficient and professional. As an ex-estate agent myself I have seen some of the best and worst organisations and can say without reserve that CJ Hole really impressed me and the family and I would exclusively use them for any future property needs.
Sarah · 30 March 2021 · CJ Hole Clifton
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