Trusted Agent profile Β· Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

7,187 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

378

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Slumlords

Honestly some of the worst customer service I have ever encountered. Liars and thieves.We have had consistent roof leaking since before we moved in, told it was going to be fixed before-hand and agreed to take the place.It is 8 months later and still no fix. Told it would be sorted several times, each time nothing happens. We have tried to complain directly, no response. We will be taking this matter to the property ombudsman as no result can be gained from dealing with the utter incompetence from Southville.I beg you, if you want to rent, just ignore cj hole entirely. They will ruin your life and pretend it's your fault.

Louis Β· 24 May 2021 Β· CJ Hole Kingswood

5/5

Google

Family business,most friendly and charming father and son visited and valued my house,very helpful they were,would recommend them 😊

Wendy Β· 24 May 2021 Β· CJ Hole Burnham-On-Sea Sales

Agent replied

Thank you so much for your kind review Wendy

1/5

Google

Rubbish.

May Β· 22 May 2021 Β· CJ Hole Southville

5/5

Trustpilot

Excellent service throughout the whole…

Excellent service throughout the whole process of selling the house from our father who passed-away and dealing with probate etc. Highly recommend.

Peter Β· 20 May 2021 Β· CJ Hole Cirencester

5/5

Google

I am a landlord and CJ Hole manage one of my properties. They are really Professional from start to finish, very proactive and very knowledgeable. Very easy to deal with

Matt Β· 19 May 2021 Β· CJ Hole Cheltenham

5/5

Google

Great estate agent, prompt to return calls

Mark Β· 18 May 2021 Β· CJ Hole Worcester

Agent replied

Thank you reviewing your experience with CJ Hole, Worcester. It is great to read positive feedback!

5/5

Google

C J Hole are the letting agents for my house. They are amazing the way they do everything for the tenants and me. They keep me informed at all times and know me well. Luckily they have a very good sense of humour!

Anthea Β· 18 May 2021 Β· CJ Hole Hucclecote

Agent replied

Thank you for your feedback Anthea, we look forward to continuing the service for yourself and your tenants.

5/5

Google

If you could score more than 5 stars, without a doubt I would. I have been using CJ Hole Hucclecote for lettings and sales over the last few years and will continue to do so for the foreseeable. The members off staff are extremely helpful and go above and beyond. I can’t thank them enough!

Lee Β· 18 May 2021 Β· CJ Hole Hucclecote

Agent replied

Thank you for your review Lee. It is greatly appreciated and we are so happy the service from both teams has been so positive.

5/5

Google

I sold a house through this estate agents. I’ll be totally honest - I have dealt with another branch of CJ Hole for lettings in the past and have had a terrible experience, so was very skeptical choosing them to sell my property. However, I could not be happier with their wonderful service! Kevin and Bonnie were polite, friendly, helpful, respectful and were genuinely invested in helping me get the right buyer and the right price for the house. Another agent in the area whom I approached for a quote seemed to only be interested in a fast sale. I highly recommend using CJ Hole to sell, they are fantastic at their job. Thanks so much again for all your help.

Lily Β· 16 May 2021 Β· CJ Hole Redfield

5/5

Google

CJ Hole Redfield were just fantastic, I can't recommend them highly enough. I had to sell my property under difficult personal circumstances and everyone in the team was very professional but also incredibly sympathetic. I was kept up to date throughout the process and once I had accepted an offer they found me a new property to purchase which was perfectly suited to my needs. Justin, Kevin and Bonnie deserve special mention as all three of them took such good care of me. I wish it was possible to give more than 5 stars.

Jessica Β· 16 May 2021 Β· CJ Hole Redfield

5/5

Google

Very happy with the service provided by CJ Hole. Mitch was helpful when showing us around the properties and Chloe was brilliant when progressing the sale. Very quick responses, very accommodating to our requests and great knowledge of the process. Thank you Chloe, Mitch and the rest of the CJ Hole team involved.

Tom Β· 15 May 2021 Β· CJ Hole Southville

5/5

Trustpilot

Absolutely fabulous company who I have…

Absolutely fabulous company who I have worked with for around 15 years and I would recommend CJ Hole 100% as they are so efficient and great to work with .

Paul Β· 12 May 2021 Β· CJ Hole Hucclecote

Agent replied

Thank you Paul, we appreciate the feedback and look forward to continuing our work with you.

5/5

Google

I would highly recommend CJ Hole Clifton Branch. Luke was first class in keeping me updated, proactively progressing the sale and keeping the team updated over times of annual leave. Very professional and efficient with selling the property and the all important completion.

Aidan Β· 12 May 2021 Β· CJ Hole Clifton

Agent replied

Thank you so much for your review! It was a pleasure working with you. We wish you all the best in the future. The CJHole Clifton team

5/5

Trustpilot

Fantastic service during our sale and…

Fantastic service during our sale and purchase! Top class service and provided full support

Rowena Β· 11 May 2021 Β· CJ Hole Hucclecote

Agent replied

Thank you for your review it is greatly appreciated. We're glad the service has been so positive for you.

1/5

Trustpilot

Shocking behaviour

Shocking behaviour - gave the homeowners of a property we had agreed a sale on a higher offer despite having sent us the memorandum of sale etc and we had already arranged school place for our daughter - total contempt for us as buyers and just money/commission driven - do yourself and your kids a massive favour and avoid this estate agents at all costs

Mr Β· 11 May 2021 Β· CJ Hole Worcester

Agent replied Β· 7 July 2025

Good afternoon Mr Gough and Ms McCormack, I completely understand your comments and fully empathise with you regarding your frustration, but as professional estate agents, we are duty and legally bound to advise our vendor clients of all offers we receive on their property, as I am sure you would have wished to have been advised of on your own property sale. In this instance not only was the offer greater than that agreed with yourselves, but more importantly it was from a first time buyer and as such there was no chain, a positon our vendor was vitally interested in having previously lost a sale as a consequence of a chain collapsing. Please accept our sincere apologies and our best wishes for your future property search.

5/5

Google

Professional, responsive, helpful and informative throughout my letting process. 5* review absolutely deserved. Employee of the Month nomination for Molly.

Derek Β· 10 May 2021 Β· CJ Hole Cheltenham

1/5

allAgents

the worst agency I've

the worst agency I've ever been to. i will never take them out again flat !!!???? much is not true of what they say!

Bettina Β· 8 May 2021 Β· CJ Hole Cheltenham

5/5

Google

Magda was extremely helpful and kept me updated throughout whole process. thanks again

Michael Β· 7 May 2021 Β· CJ Hole Bishopston

5/5

Google

Great team. We sold our house twice (one fell through) with CJ Hole Kingswood. Had lots of viewings, quick sale and efficient service. The team communicate well with each other and the client and you feel you are always up to date. They hassled solicitors for us in order to speed the sale along and in general were very supportive. I can't think of anything to fault the team on. It is worth stressing that we sold during the covid-19 lockdown (sale agreed before, and completion in about week 5 of lockdown), which was of course a very stressful time to be selling a house. The team were great though. It was hit and miss at times, but CJ Hole helped all the way along.

M Β· 7 May 2021 Β· CJ Hole Kingswood

5/5

Google

Professional and took the time to accomodate requests and help me communicate with the vendor. Let me view several times before and after I put my offer in. Very helpful team

KG3 Β· 7 May 2021 Β· CJ Hole Kingswood

4/5

Google

Rating only, no written review.

Gordon Β· 6 May 2021 Β· CJ Hole Bishopston

5/5

Google

Rating only, no written review.

Natalie Β· 6 May 2021 Β· CJ Hole Bishopston

5/5

Google

Pleasant exprecince with CJ Hole Bishopston so far. We have an open enquiry with them. Michael got in touch with us and he was always helpful during our application. Swift responses and professional service. Highly recommend.

Eszter Β· 6 May 2021 Β· CJ Hole Bishopston

5/5

Google

Rang up the other day and spoke to a colleague on the phone i believe his name was Finn, in the search for a new home in Bristol i was intrigued on different areas to look at locating to , Finn provided extremely useful information and great local knowledge of the area and current market.

Archie Β· 6 May 2021 Β· CJ Hole Southville

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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