5/5
CJ Hole have been fantastic at making our flat sale such a great experience. They are full of enthusiasm, keep chasing queries and are easy to get in contact with. Great estate agents!

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
CJ Hole have been fantastic at making our flat sale such a great experience. They are full of enthusiasm, keep chasing queries and are easy to get in contact with. Great estate agents!
5/5
Jackie and her colleagues have done a great job of guiding us through the sale process. Communication was good throughout, and Jackie was always on hand to assist with decision-making. Would recommend.
5/5
Very efficient and helpful. Would highly recommend CJ Hole. They have made the whole process of moving very easy and have been very responsive to email / questions.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Very helpful and efficient service throughout the property viewing and signing process, and during the tenancy. In particular I'd like to mention our property manager Rafal, who has been amazing in helping out with various issues during the tenancy. He is very friendly and quick to respond to any queries. It has been a pleasure having him as our main contact at CJ Hole.PositiveResponsiveness, Quality, Professionalism
5/5
Very helpful, and knowledgeable about the properties that I viewed. The turn round was quickly and efficiently completed. Always responded promptly to any questions or queries. Helpful, pleasant and well organised. Would recommend CJ Hole lettings without reservation.PositiveResponsiveness, Quality, Professionalism, Value
5/5
As landlords, we have always found the lettings team very professional and supportive. They provide a no-nonsense bespoke service: making sure we are always aware of current legislation, and anything else which may have an impact, without sending endless, pointless emails. Highly recommended.PositiveResponsiveness, Professionalism
Thank you so much for the review Carol. We are so glad our Lettings Team were able to offer you a first class service and uphold our incredible repuation within the town. Kind Regards, CJ Hole Burnham
5/5
Have used C J Hole to find us tenants. We have used them before and find the service to be exceptional, nothing was to much trouble for them. Answered any questions we had promptly. Thanks to Matt Friend and all at the letting team.PositiveProfessionalism
Thank you so much for the review Richard. We are so glad our Lettings Team were able to offer you a first class service and uphold our incredible repuation within the town. Kind Regards, CJ Hole Burnham
5/5
I was very impressed with the professionalism of all the staff at CJ Hole in the sale of my house,and would highly recommend them.PositiveResponsiveness, Quality, Professionalism
5/5
Excellent friendly service. Couldnt have been more helpful and a very quick response.PositiveProfessionalism
5/5
Cannot recommend the whole team at CJ Hole highly enough. After the sale of our property fell through at the last minute, CJ Hole managed to get it back on the market and resold in 3 days! Excellent service throughout. Thank you!PositiveResponsiveness, Professionalism, Value
It is so great to hear such positive comments, thank you Gemma. We hope that you are settled in and enjoying your new home.
5/5
It's not just simply selling your house but when sold ensuring the chain is held together and communicated with. This is what CJ Hole do well and in the words of my solicitor - 'you have the best progression manager on your side'. This estate agent is indeed thoroughly recommended.PositiveResponsiveness, Professionalism
5/5
I have just bought my first property in Bristol, and Lorraine helped negotiate the sale on behalf of CJ Hole. She was tenacious when my solicitor was difficult to reach, which happened a lot! And really helped me with the stress of delays. Thanks to her and the whole team.PositiveResponsiveness, Quality, Professionalism
4/5
Good communication with us throughout the letting process! Josh and Stan were particularly helpful in replying and sorting out any queries we’ve had.PositiveResponsiveness
5/5
CJH were highly efficient. They were quick to make arrangements and go live after recommending an excellent photographer and independent solicitor. All staff who would conduct viewings visited our house beforehand for a full briefing/guided tour before viewings commenced. They were supportive, proactive and maintained good communications throughout, facilitating a very satisfactory outcome. They provided a totally professional service, and Jeremy gave excellent advice when we hit problems. We cannot recommend Jeremy Prosser and his staff highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Excellent service throughout the process. Would highly recommend them.PositiveProfessionalism, Value
Thank you so much for your kind review Jill
5/5
Edward and his team provide an excellent and professional service, they assisted me with my dad's bungalow sale. I engaged regularly with Tom and Matt and found them both to be very helpful, knowledgeable and considerate. I would highly recommend this Estate Agency.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your kind review Kevin
5/5
Excellent service from start to finish, especially with a long chain involved ! They sold my house, with professionalism, support and care. I can’t thank CJ hole enough. IMO the best estate agent! Thank youPositiveResponsiveness, Quality, Professionalism
Thank you for your kind words Matthew, we wish you all the very best in your new home!
5/5
Molly is such a great hard working and responsive agent - a great asset to the company!PositiveResponsiveness, Professionalism
4/5
The service provided by C J Hole has been fantastic, totally professional and endlessly helpful. They haven’t put a foot wrong and have saved me a lot of time and effort in finding and securing a good tenant.PositiveResponsiveness, Quality, Professionalism
5/5
We originally started working with CJ Hole back in early 2019 and after getting a few quotes through 4 or 5 of the Cheltenham based Estate Agents, we decided that Jackie at CJ Hole would be the best person to get our sale. The photos were taken by Jackie and they turned out great and we reviewed the description fo our property before we put it up for sale. We had a few viewings in the first week and accepted an offer within the first 10 days. Unfortunately, due to our onward purchase, we eventually had to drop out. The main contact we had through was Jenni who was always on the ball and quick to reply. So, over the space of 2 years, we tried to buy 3 houses, and it kept falling through due to the chain. There were 4 occasions where CJ Hole had to find a new buyer for us due to our onward falling through or being delayed, and always within 10 days we had an offer accepted. They also have a list of potential buyers they contact so its always quick to get an offer accepted. They always stuck to Covid restrictions during viewings and left our house exactly as we left it after viewings. Finally we found the perfect house to purchase and we were able o complete the sale in 2021. Having worked with a few estate agents over trying to purchase a few houses, I must say that CJ Hole were the best. In the future if we look to move (hopefully not too soon since its taken us so long to move), we will use CJ Hole for our sale.
5/5
Great team of property managers, very responsive, pro active and very efficient - no time is wasted. Laura, Scott and the management team at CJ Hole have been so helpful end to end. Wouldn't go anywhere else, tried and tested!
5/5
Rating only, no written review.
5/5
CJ Hole managed the sale of my house recently. I can highly recommend their sales progressor Lorraine for her sympathetic ear and tenacious efforts to make sure things stayed on track. The selling process was quite a rollercoaster but knowing she was on the case and keeping all the parties focused helped me to get my sale completed with my sanity intact! Many thanks for a job well done.PositiveQuality
5/5
Despite everyone else (solicitor/vendor) in our chain making the move delayed and stressful, CJ Hole were excellent at trying to push things along for us. Morgan initially showed us the property and was excellent at communicating with the vendor and securing the offer. Andy took over the sale and (despite covid-19 pressures) worked tirelessly to get us into the property on time (before our contract on our rented flat ended). Andy was excellent at communicating with us and nothing was too big an ask. Without CJ Hole we would probably still be waiting to move in! Would definitely recommend for sales and buying.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.