5/5
Donna and Eva were so helpful, and were always available to answer questions and help make the process as smooth as possible. Would highly recommend them.PositiveResponsiveness, Quality, Professionalism

Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Donna and Eva were so helpful, and were always available to answer questions and help make the process as smooth as possible. Would highly recommend them.PositiveResponsiveness, Quality, Professionalism
5/5
Great team. We sold our house twice (one fell through) with CJ Hole Kingswood. Had lots of viewings, quick sale and efficient service. The team communicate well with each other and the client and you feel you are always up to date. They hassled solicitors for us in order to speed the sale along and in general were very supportive. I can't think of anything to fault the team on. It is worth stressing that we sold during the covid-19 lockdown (sale agreed before, and completion in about week 5 of lockdown), which was of course a very stressful time to be selling a house. The team were great though. It was hit and miss at times, but CJ Hole helped all the way along.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Laura was very helpful she helped us tremendouslyPositiveResponsiveness, Professionalism
5/5
C J Hole in Downend did a superb job of selling our house in Downend. 22 viewings and sold within one month. Follow up and chain chasing service was excellent, we were kept involved every step of the way.... all during Covid pandemic too.PositiveResponsiveness, Professionalism
5/5
Molly was helpful throughout and was always responsive and supportive during the letting process. 5 * all the way !PositiveResponsiveness
5/5
CJ Hole Bishopston were very helpful and informative during my flat search in Bristol. There was a very quick turnaround time from viewing to the landlord accepting my offer. Magda was particularly helpful, checking in regularly with emails/phone calls and answering my queries. I would highly recommend CJ Hole and would be pleased to deal with Magda in future property searches.
5/5
Both Lorraine and Marcus were extremely helpful in my recent very protracted house sale and were very patient through what was an often frustrating process! A big thank you especially to Lorraine for keeping me in the loop on things and dealing with all the problems and issues that came up along the way.PositiveResponsiveness, Professionalism
5/5
Ms Molly Sharp MARLA is a great lettings negotiator, she is professional and helpful, excellent experience with warm and useful advice. Thank you, Molly.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Have just been rang approximately 3 weeks after I scheduled an advanced valuation request for the 26th October to be told albeit politely that "CJ Hole based on current demands are wishing to place their focus on houses and not flats- this is where the demand is currently at". Approx 3 weeks earlier having completed the form on their website i was rang and told that they are swamped by demand and to try elsewhere as there are no appointments over the next couple of weeks. I politely informed them that if they check their booking system they will see that i have booked for around 6 weeks time. "Oh sorry - i was told, our calendar system doesn't work so it hadn't told us what date you were interested in". I will leave others to decide whether they feel this level of service is professional or not but for me Its akin to a taxi driver at Heathrow airport deciding that your short trip fare is not worth it as they'd rather pick up a more lucrative passenger. That's fine but this is a 2-way street - perhaps others will vote with their feet, as CJ Hole clearly value some business more than others......I will cancel the accommodation i had booked and will no longer head 100+ miles out of my way to help my vulnerable mother who is in residential care since CJ Hole would rather enrich themselves with a more lucrative portfolio. ***CJ Hole has replied with "Our database of buyers is not the best fit for your property, and it is only right and proper to communicate this honestly from the outset. We wish you good luck with your mother's sale."*** Except that you didn't communicate that - perhaps you should listen to your recorded calls. You stated that your focus is now on houses not flats and at no time did you say or allude to "our database of buyers is not the best fit". Considering you haven't seen the property which is a 2 bed centrally located apartment with no onward chain you obviously care more about your reputational damage and less about acting ethically. You currently have apartments on sale for as little as £99,000 so the idea that that your appealing to a certain demographic is frankly delusions of grandeur.***NegativeProfessionalism
Dear Mr Clarke Thank you for your review, and we are sorry that you are disappointed with our service. Your valuation request was for the end of October, and we contacted you well in advance, giving plenty of notice for you to find a more suitable agent. We offered to recommend another agent, but you declined. Agents have different buyers depending upon their position in the market place, and selecting the right agent to achieve the best possible price is an important part of the valuation process. Our database of buyers is not the best fit for your property, and it is only right and proper to communicate this honestly from the outset. We wish you good luck with your mother's sale.
5/5
I've been renting for nearly 20 years, and my experience with Matt Friend at CJ Hole Burnham was easily the best I have had with a house move in all that time. Always there to answer queries, and flexible with our own arrangements. Everything was ready and sorted for us when we moved in, couldn't have asked for better, 5 Stars all the way.PositiveResponsiveness, Quality, Professionalism
Thank you for your lovely words James. All the best.
5/5
We were very happy with the efficiency & professional way we were helped from day one by Orrin he turned up on time to show us round our first property & followed us to the next property we viewed We decided to make a offer on the first property & within 24 hours our offer was accepted & we are very happy in our new home He met us on the day we moved in to hand over the keys I can honestly say Orrin is a well groomed polite & professional young man a great asset to the cj hole office Regards Stephen Easthope
5/5
Very happy with my experience of selling my house through CJ Hole. Competitively priced, and the photos and presentation of my house on Rightmove was excellent. Always answered any communications promptly and always professional, courteous and helpful. Would use again.PositiveResponsiveness, Professionalism
Thank you Louise for your very kind review! We hope you are settled into your new home. Thanks again for choosing CJ Hole, Worcester.
5/5
Such lovely staff. It was my first property purchase, and I was rather anxious about it! However, the CJ Hole Redfield staff helped me every step of the way, and were really quick to respond to any questions and queries I had. I was working directly with Bonnie, who was super lovely to work with on the purchase of this house. I can certainly recommend!PositiveResponsiveness, Quality, Professionalism
5/5
CJHOLE provide a friendly and efficient service. They were very good on following up on questions and answers and were always prompt at getting back to us. They are a great and reassuring teamPositiveResponsiveness, Professionalism
Thank you for your kind words Cathy, we love such positive feedback.
5/5
Recently let a property in Kingswood, chose C J Hole lettings after hearing feedback from others who had used them. I can thoroughly recommend C J Hole as a letting agent as they made the letting process so smooth, and did all the hard work finding lovely tenants and sorting all the change of services gas/ electric etc. Thanks to all the letting staff who helped us . A personal thanks to Ben Chapman who we worked with handling the letting.PositiveResponsiveness
5/5
Sold our house through CJ Hole in Hucclecote and the service provided was excellent. We were always kept in the loop with the communication from all the guys being spot on. Thanks especially to Tim, Claire and Charlotte. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Darren, we hope you are settling into your new home.
5/5
I chose CJ Hole to find tenants for my property. Molly was great, gave me lots of advice, communicated really well and most importantly found me a tenant! Would recommend using them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
We purchased a property. Vendor was flexible in allowing us access facilitated through CJ Hole. At first visit CJ Hole showed up precisely on time and gave us space to consider our thoughts only interjecting to answer queries raised. Unpressurised. Our requests to the vendor were promptly forwarded and responded. We were given key access when needed, with staff volunteering to attend out of hours to deliver and collect keys. Our purchase was smooth and we found CJ Hole responsive and professional throughoutPositiveResponsiveness, Professionalism
5/5
Rowena and the team were incrediblely helpful and responsive. My solicitors were awful but Rowena helped to keep things moving and keep me informed when they didn't. As the 'buyer', this support was really appreciated.PositiveQuality
5/5
Matt Friend was very helpful and efficient at responding to all my communication. Would highly recommend this agency to my friends and family. Thank you for all your help.
Thank you Jayaram for your lovely review. I'm glad Matt was helpful and efficient, and will make sure your review reaches him. All the best, Tom.
5/5
Really helpful team during the buying process from start to finish. Rowena went above and beyond to keep things moving. Thank you!PositiveResponsiveness, Professionalism
5/5
We purchased a property through CJ Hole - with a move in date in the middle of the pandemic lockdown. Even with the obvious disruption to Alex and the rest of the team their service continued to be exemplary - Alex was responsive, handled all the various queries flying around, and did it all with good grace to get us moved. I massively appreciated their help moving in a difficult time. I highly recommend them for their service. It was faultless from viewing to completion.PositiveResponsiveness, Professionalism
5/5
First experience using CJ Hole and I have not been disappointed They have been so professional and efficient throughout the process of purchasing a house They are efficient, polite, knowledgeable, and friendly They have impressed me so much that I am about to use them in a Landlord capacity as well Would recommend them to anyonePositiveProfessionalism
5/5
We have always recieved prompt friendly and efficient service and we have found the past 5 years very satisfactory for both ourselves and and our tenants.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the review David. We are so glad our Lettings Team were able to offer you a first class service and uphold our incredible repuation within the town. Kind Regards, CJ Hole Burnham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.