Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,188 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

379

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very good service. Had a viewing with Finn who was really polite and friendly, encouraging but not pushy at all. I took the property, and then had a second viewing today just to check out some things, Finn again was patient and understanding, good conversation and knowledge. I did not feel like I was wasting his time or bothering him with a second viewing. Very good service from Finn. Also shout out to Charlotte who has been responsive and excellently helpful sorting out the contractual side.

Tom · 30 March 2021 · CJ Hole Southville

1/5

Google

We are sorry to learn of your negative review, however through research we do not appear to have worked with you recently, if at all, here at CJ Hole Westbury-on-Trym. We would therefore be keen to learn more about your experience with our agency, so please don’t hesitate to contact us. If you would like to call or email us (0117 9500 118 / westbury@cjhole.co.uk) to discuss this further we would very much like to hear from you. Kind Regards, George Mawer, Director

Caroline · 30 March 2021 · CJ Hole Westbury On Trym

1/5

Google

Would never, ever use or recommend this branch to anyone buying/selling. I am a first time buyer who lost (I actually call it robbed) of over a £1500 due the incompetence, unprofessionalism and bare face lies of this company (and the vendor) on a house that was no where near ready to sell. 6 months of lies and false information since we made our offer we ultimately ended up pulling out of the purchase and loosing a chunk of our deposit (which had taken us three years to save for) no apology or compassion instead met with coldness and ultimately kicked to the curb to start again. Ruthless company with employees to match - please do you research!!

Jade · 30 March 2021 · CJ Hole Westbury On Trym

Agent replied

Dear Jade, We would be more than happy to discuss this in more detail with you but we cannot find your details on our system. Please contact the office so we can establish which property this relates to. CJ Hole have been selling property for over 150 years and have a very good reputation for providing a high level of customer service. Property transactions can unfortunately be complicated and do not always go through as planned but this is not necessarily down to the marketing agent. As mentioned, please do not hesitate to contact us.

5/5

Google

I’ve been using CJ Hole Bishopston to manage my rental property since 2010 and never had an issue. Since I lived out of the city I was always kept informed of anything that required my attention. So when it came to selling this property, CJ Hole Westbury-on-Trym were the logical choice. During this process, which was arduous due to solicitors and management companies etc, staff at the Westbury branch were tenacious in the pursuit of progress which I greatly appreciated. Kim Richards in particular kept me regularly informed throughout and was a big help right up until the end. I can highly recommend CJ Hole having experienced both sales and rental. Thank you very much to all involved. Keep up the good work. Dan White

Dan · 30 March 2021 · CJ Hole Westbury On Trym

5/5

Google

C J Hole have been fantastic. We moved agents in 2020 to them, and never regretted it for a minute. From the moment they took on our property, we felt that they had a honest care for us and the sales process, unlike the previous agent. Despite difficulties that COVID have brought, CJ Hole have remained focussed and professional. And even with a few bumps and blips along the way further down our chain, they kept us informed and engaged along the way. They were a pleasure to work with, and I can't recomment them highly enough.

Martyn · 30 March 2021 · CJ Hole Westbury On Trym

5/5

Google

Highly recommended! In selling our house in Westbury on Trym, CJ Hole demonstrated excellent local knowledge and were able to introduce potential buyers that ensured that the house sold quickly at the asking price. Their Sales Progress team were excellent, keeping in touch regularly on a weekly basis to keep me well informed and not needing to chase things up. Special thanks to George and Lorraine - great job!

Steve · 30 March 2021 · CJ Hole Westbury On Trym

5/5

Google

I have bought and sold two properties through CJ Hole and found their services to be very professional. They have good local knowledge and the Westbury and Henleaze offices work as a team, so there are plenty of staff available for viewings and support. Within 24hrs of putting my last property on the market there were 22 viewings booked, with more to follow in the next few days. We went to best and final offers within 6 days of viewings starting, achieving above the asking price. Happy to recommend.

Maggie · 30 March 2021 · CJ Hole Westbury On Trym

5/5

Google

CJ Hole were excellent throughout the process. Although there were a number of bumps in the road, they remained informative and determined to sell our house and ensure we remained able to purchase the home we really wanted. They built an excellent rapport with us and we felt we were able to trust their expertise. George and Lorraine in particular bore the brunt of our questions, concerns (and emotions!) and were an absolute pleasure to deal with - as was everyone else we communicated with throughout the process.

Carter · 30 March 2021 · CJ Hole Westbury On Trym

1/5

Google

Rating only, no written review.

Lianne · 30 March 2021 · CJ Hole Burnham-On-Sea Sales

Agent replied

Dear Lianne, Having tried to contact you in person, we hope you now understand that the property you requested to view had over 100 enquiries overnight, therefore we could only select a few of these to view, and on this occasion you were not selected to view. We hope you can see this is not worthy of a 1* review and would ask you to amend or delete this review.

5/5

Google

We recently sold our house through CJ Hole and we were very pleased with the service we received. Communication was excellent, we received feedback after every viewing, they made sure any issues were quickly resolved and the sale went through in seven weeks from offer to completion. On top of all this, they were the most reasonably priced of all the agents we got a quote from. Thank you!

Kirsty · 30 March 2021 · CJ Hole Westbury On Trym

5/5

Google

All staff encounter where friendly, informed and helpful - especially Hollie, Ben and Matthew who all remained calm and professional during busy and stressful times. Would recommend :)

Hugh · 30 March 2021 · CJ Hole Southville

5/5

Trustpilot

Recommend CJHole estate agents Cirencester.

CJHole estate agents in Cirencester sold a property for us. Mike and the team where very efficient and helpful with the sale of the property, they kept us informed with the details regarding the sale. I would recommend them for dealing with the sale of your property.

Carol · 29 March 2021 · CJ Hole Cirencester

5/5

Trustpilot

Smooth and easy

CJ Hole made the moving process very smooth and easy from my end. Really appreciate the time put into moving me in so quickly. Could do with a more personalised tenancy agreement as it was general and included clauses that were not relevant to me but overall a great company and experience.

Melissa · 29 March 2021 · CJ Hole Cirencester

5/5

Google

I don't know how to say. I am glad we decided t bought our house though CJ Hole. From the first day I booked the viewing I don't know who I spoke to but she was a really nice lady. On our first viewing the agent who came was very nice also. I met Donna she was very helpful . I don't know how to describe Eva, very helpful, hardwork, nice and very responsive to the emails. I do remember one I did send her an email at 23h after 10min what i didn't even expect she replied to me. Thanks again to all the team of CJ Hole. Keep up.

Mariana · 29 March 2021 · CJ Hole Kingswood

5/5

Google

Very positive experiences so far! Although we are still on the hunt, we have found the staff at CJ Hole, particularly Mitch, to be consistently helpful and professional throughout the period, particularly during the intense viewings where you only have limited time to really see and ask about the properties.

EPC · 29 March 2021 · CJ Hole Southville

5/5

Google

Found Lorraine very helpful in hastening the transaction to a conclusion. Thank you.

David · 28 March 2021 · CJ Hole Henleaze

5/5

Google

Sold our house quickly. Clear communication throughout. Helpful and supportive.

Mike · 28 March 2021 · CJ Hole Bishopston

5/5

Google

CJ hole were really good for us in buying from them. George in sales and Kim in progression were excellent at communicating what was a difficult exchange due to our own circumstances. Thanks team!

Robin · 27 March 2021 · CJ Hole Henleaze

5/5

Google

CJ Hole managed the sale of my late parents house in Westbury Park. It had been in the family for 59 years and so following my Mother's death in October we put it on the market. I met with three estate agents and Tim Pepper was head and shoulders above the other candidates. He came to a different view as to the value and saleability of the house and when challenged came up with clear and persuasive arguments to back up his opinions. It was on that basis that we appointed CJ Hole. Within 24 hours the house was sold, effectively before we'd even tested the market. As this was a probate sale there were quite a few hurdles to clear before we could complete. Again Tim's knowledge of the process and advice on possible time scales were spot on. Once the sale was agreed Lorraine Banbury managed the rest of the process. She was brilliant to work with, dealing with me in a very sensitive way as and when queries arose from the buyers. She was the perfect "go between" and always quick to respond to phone calls or emails. Disposing of the house was potentially a very traumatic time for my three sisters and myself (they all live away from Bristol) and so we agreed that I would be best placed to appoint and deal with the estate agents as one of the executors of my late mother's will. Without question CJ Hole made the process that much easier for me to deal with and stress free. Even when there were brief delays in the probate process, they were most understanding particularly with what was then a deadline to meet so that the buyers could benefit from the stamp duty holiday. I wouldn't hesitate to recommend them to anyone who had a probate sale to manage or any other sale for that matter. A faultless service and experience from start to finish. John Malyckyj

John · 27 March 2021 · CJ Hole Henleaze

5/5

Google

CJ Hole in Henleaze & Westbury on Trym were fantastic when it came to selling our property and I wouldn't hesitate in recommending them. We researched the local estate agents thoroughly and had a number of valuations prior to making the decision to use CJ Hole. From the start George and his team listened to us, made sure the whole team knew all the finer details regarding the property, and were friendly and professional throughout. We trusted them with help during the negotiation process and they didn't disappoint. Kim was fantastic in communicating between solicitors and buyers and kept us updated throughout the entire process. We couldn't be happier with the team at CJ Hole Henleaze & Westbury on Trym - thank you!

AWJ · 27 March 2021 · CJ Hole Henleaze

5/5

Google

We recently sold our house in Henleaze through CJ Hole and we were incredibly pleased with the service we received. All the staff members are extremely professional and really care about the work they do. We achieved a great price for the house and Tim Pepper along with the rest of his team made the whole process painless. Ive used a few Estate Agents in Bristol over the years and in my experience CJ Hole are the best around hands down!

Tom · 27 March 2021 · CJ Hole Henleaze

5/5

Google

Seemless, professional and friendly. Great service from Molly and the team at CJ Hole, Thank you!!

Grant · 27 March 2021 · CJ Hole Cheltenham

5/5

Google

Really good at keeping me updated throughout my purchase. Jackie was always polite and willing to explain parts of the process I was unsure about.

Joel · 27 March 2021 · CJ Hole Cheltenham

5/5

Google

We were very happy with the efficiency & professional way we were helped from day one by Orrin he turned up on time to show us round our first property & followed us to the next property we viewed We decided to make a offer on the first property & within 24 hours our offer was accepted & we are very happy in our new home He met us on the day we moved in to hand over the keys I can honestly say Orrin is a well groomed polite & professional young man a great asset to the cj hole office Regards Stephen Easthope

Stephen · 27 March 2021 · CJ Hole Cheltenham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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