Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,188 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
379
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe recently rented a house through CJ Hole. We were really impressed with their service. A particular mention to Rafal from the letting department who was kind, caring and very efficient. He was easy to get hold of and made us feel like he really knew both us and the house. Sad to be moving on.
5/5
GoogleThank you C.J. Hole for all your hard work in the sale of my home in Westbury on Trym. Tim Pepper with the Sale and Lorraine for all her hard work with all the queries that turned up. She was very efficient and helpful. Always kept me informed with the progress. Thanks again..
5/5
GoogleNational circumstances blighted the dale of the property - from elections, BREXIT, Christmas to 3 COVID lockdowns... C J Hole (Jackie and Jenny especially) have been holding our hands all the way and finally it has gone. The company organised video viewings (lovely pictures) to side step lockdown and have been professional throughout what was an emotional time. Thoroughly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMolly at CJ Hole was outstanding in her ability and professionalism when i was moving to Cheltenham, within 1 hour Molly had emailed me with a number of options and by the end of the day i had agreed to lease the perfect accommodation. The actual signing off the lease was also extremely impressive and hassle free due to the efforts of Charlotte . Thank you very much to the team at CJ Hole !!PositiveResponsiveness, Professionalism
5/5
GoogleGreat experience with CJ Hole. Bonnie in the Redfield branch handled my purchase and everything was moved along very quickly with great communication. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleExcellent service from start to finish on the selling of our property. Especially as I was doing it from some distance away from BristolPositiveResponsiveness, Professionalism
5/5
GoogleCJ Hole have provided me a consistent fantastic service. Everything is dealt with in an efficient and professional manner. Would not hesitate in recommending them to either landlords or prospective tenants.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe service we have received from Rafal Lunitz is five stars. Since he took over as our property manager, things have run very smoothly. When he started, he tied up all the loose ends his predecessors started and had fallen to the wayside. Rafal’s customer service skills are exceptional. He is always helpful, responsive and keeps everyone updated. We don’t need to chase up on jobs because he is very much on top of it and follows through. He is knowledgeable and impartial in the advice he gives and is very personable. Having gone through a few disappointing property managers, we found it refreshing to have Rafal, as he is an excellent property manager.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleCJ Hole recently sold our house in Downend and throughout the process the team acted professionally and did an excellent job. They communicated well and kept us informed of all relevant events. We would recommend them without hesitation.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleBought through CJ Hole. Excellent service. Lorraine very good.
5/5
GoogleGeorge and the team were great to deal with, relaxed and professional. They were realistic in sharing their expectations and did not try to over or undersell the value of our house. Their attention to detail was exemplary in arranging and reporting on viewings. Lorraine was brilliant in keeping us informed of developments in the process from sale to completion.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCouldn't recommend the CJ Hole team more - Friendly, helpful and efficient. Thanks very much Marcus and Luke.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleDear CJ Hole, thank you very much for your very professional assistance, especially Eva and Donna made my purchase genuinely competent and efficient, always with most care and exceptional service! Tank you guys! :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat experience with CJ Hole during the purchase of a property in Bristol. Oscar and Eva were crazy helpful and responsive on every step of the way. Couldn't recommend them more.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe made a very quick decision to sale, and CJHole were happy to move as quickly as we wanted and needed - our house was on the market within days (and everyone we dealt with very helpful, professional and responsive) Pictures that were taken were also fantastic and our house was sold within a day of being on the market (they already had 3/4 people on their books looking in the area) I can't fault the service we received from them at allPositiveResponsiveness, Quality, Professionalism
5/5
GoogleRating only, no written review.
4/5
GoogleWe have just sold our flat using C J Hole Henleaze and Westbury on Trym branches. We were impressed by our initial meeting with George Mawer in particular his friendly approach, excellent local knowledge of the housing market and professional attitude. We were then introduced to more of the team who helped us with the marketing aspect of the flat. Everyone we met was professional, we did have a minor issue with attention to detail on our properties particulars but that was rectified efficiently. C J Hole were helpful, communicative and helped us achieve a great price for our flat.
5/5
GoogleAlex and the team at CJ Hole were really helpful, quick and friendly. They made buying our home as easy as possible during restrictions. We are happily living here and very grateful to them for their high level of service to get us here. Thank you team.PositiveResponsiveness, Professionalism
5/5
GoogleFrom the initial informative visit by David, to the contact after our house was sold and we had moved to Brixham, we cannot fault this business. We found the brochure accurate and attractive. The viewings in Alex’s hands were convenient, and handled well. Feedback was prompt, and Molly was on the case with information. Sale achieved, and Dianne and Lucy presided over its progression to completion excellently. We have already recommended them, and again a sale resulted. Nothing seemed too much trouble, they all really seemed to care.😊 ,PositiveProfessionalism
5/5
GoogleC J Hole handled the sale of our house very professionally.PositiveValue
Thank you for your review, we hope that you are settled into your new home!
5/5
GoogleA successful sale and purchase for our new home with the help of this great team at the Worcester Branch. Definitely recommend using CJ Hole. Most helpful, friendly people.PositiveResponsiveness, Value
Thank you Adele for your kind words. We hope that you are enjoying your new home!
5/5
GoogleWe purchased a house through CJ hole in January and couldn't of asked for more in service. The whole process is always stressful but the team helped us in every way when we had a questions and actions immediately every time. They also helped us do things sensibly in these difficult times and carried communication between ourselves and the buyer really effectively. Would recommend.PositiveResponsiveness, Quality, Professionalism
Jack, thank you very much for your fantastic review. We hope that you are both enjoying your new home!
5/5
GoogleExcellent service throughout the whole process. Highly recommend.PositiveProfessionalism
5/5
GoogleFinding a flat in these current times isnt easy. Especially if unemployed or looking for work. However I I discouvered a flat in landsdown Cheltenham. Met a very pleasant professional letting agent called Molly who did the viewing. Molly was very helpful and informative. Even though not all queries were answered. Molly tried to find the answers online. Molly was very supportive during the legal process signings was able to guide me through the sending documents required for reference checks. So I would recommend cj hole they're very helpful.PositiveProfessionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
