Trusted Agent profile Β· Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

7,187 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

378

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Big thanks to Molly! After finding our property we were able to quickly arrange a viewing within a couple of hours of sending an enquiry, for the next day (on a Saturday which was great!) and we decided we wanted to take it, so on the Monday we started the process, it all moved nice and quickly and all our questions were answered swiftly and professionally and even when we had a second viewing and there was an issue with access to the property it was dealt with efficiently. Molly has been really helpful and always there when needed!

Claire Β· 27 March 2022 Β· CJ Hole Cheltenham

5/5

Google

C J Hole was our sellers estate agents and they regularly supported us in interactions with the seller and solicitors. Many thanks to Jenni who suffered through many of my phone calls!

James Β· 27 March 2022 Β· CJ Hole Cheltenham

5/5

Google

I had a fantastic and very professional experience when letting with CJ Hole, especially with Orin and Ethan who dealt with the let. Highly recommend 😊 thanks again for a smooth process. …

Jennifer Β· 27 March 2022 Β· CJ Hole Cheltenham

5/5

Google

We asked three Estate Agents to value my mother-in-law's property and Jackie at C J Hole was a clear winner. She was friendly but professional, had done her homework on the property, its locality and the market, and evidenced this with examples of sales of similar properties. Unlike the others, she was able to both value the property and have an idea of potential buyers who might be interested in it - others seem to have made a distinction between the roles of taking properties on and selling them. Her timeline for bringing the property to market was clear and her follow up immediate. Having made the decision to go with C J Hole, her team organised the EPC, photos, property details and Rightmove marketing within a week and the property sold on the first day of viewings. Good communication since then meant that the whole process has been completed within 2 months. We would definitely recommend Jackie, Jenni, Charlotte and the team at C J Hole.

Helen Β· 27 March 2022 Β· CJ Hole Cheltenham

5/5

Google

CJH were highly efficient. They were quick to make arrangements and go live after recommending an excellent photographer and independent solicitor. All staff who would conduct viewings visited our house beforehand for a full briefing/guided tour before viewings commenced. They were supportive, proactive and maintained good communications throughout, facilitating a very satisfactory outcome. They provided a totally professional service, and Jeremy gave excellent advice when we hit problems. We cannot recommend Jeremy Prosser and his staff highly enough.

Jonathan Β· 27 March 2022 Β· CJ Hole Cheltenham

Agent replied

Thank you for taking the time to leave us a review, Peter. We are pleased you have had a great experience with our Lettings team.

5/5

Google

We originally started working with CJ Hole back in early 2019 and after getting a few quotes through 4 or 5 of the Cheltenham based Estate Agents, we decided that Jackie at CJ Hole would be the best person to get our sale. The photos were taken by Jackie and they turned out great and we reviewed the description fo our property before we put it up for sale. We had a few viewings in the first week and accepted an offer within the first 10 days. Unfortunately, due to our onward purchase, we eventually had to drop out. The main contact we had through was Jenni who was always on the ball and quick to reply. So, over the space of 2 years, we tried to buy 3 houses, and it kept falling through due to the chain. There were 4 occasions where CJ Hole had to find a new buyer for us due to our onward falling through or being delayed, and always within 10 days we had an offer accepted. They also have a list of potential buyers they contact so its always quick to get an offer accepted. They always stuck to Covid restrictions during viewings and left our house exactly as we left it after viewings. Finally we found the perfect house to purchase and we were able o complete the sale in 2021. Having worked with a few estate agents over trying to purchase a few houses, I must say that CJ Hole were the best. In the future if we look to move (hopefully not too soon since its taken us so long to move), we will use CJ Hole for our sale.

Colin Β· 27 March 2022 Β· CJ Hole Cheltenham

5/5

Google

I have viewed a few properties through CJ hole and have found them all to be of high standard. In addition the service I received when renting my recent property was fantastic . Ethan Marlborough, who is based at the Cheltenham office, was extremely informative, professional and polite at all times- a really lovely chap !

Lesley Β· 27 March 2022 Β· CJ Hole Cheltenham

5/5

Google

I have used CJ HOLE in Cheltenham for several properties now and each time I have benefited from excellent service. Jenni Moore and her sales team are very professional and Jeremy is extremely helpful, always on hand to assist. Eye- catching marketing and timely communication are other attributes of this company. June 2021

S Β· 27 March 2022 Β· CJ Hole Cheltenham

Agent replied

Hi Gareth, I’m sorry to hear you’ve had a bad experience with us. Our team strive to provide quality service to our tenants and landlords alike, so this is of course not at all what we want to hear. To rectify this, please get in touch with our team on 01206 863900.

5/5

Google

Honesty and professionalism of CJ gave the confidence to work with this Estate Agents. Our manager Jenni was always in touch, instantly responded to all requests, constantly communicated between seller, buyer and lawyers. We can only say positive things about the whole experience from start until finish. Highly recommend.

Vladislav Β· 27 March 2022 Β· CJ Hole Cheltenham

Agent replied

Hi Penni, Thanks so much for your kind words! We really appreciate it (and so does Debbie).

5/5

Google

I have rented a property from CJ Hole and the service that we received was nothing short of incredible. We worked with Ethan and assisted us every step of the way. His service can not be faulted. He and the whole team at CJ Hole are absolutely incredible.

Adrian Β· 27 March 2022 Β· CJ Hole Cheltenham

Agent replied

Hi Tom, I'm deeply sorry to hear you've had a bad experience with our accounts team! This is not at all what we want. Please reach out to our wonderful team to get this resolved ASAP on 01206 863900.

5/5

Google

The staff at CJ Hole were helpful and courteous at all times. They always replied promptly to any queries we had with our purchase, and kept us up to date with any issues that cropped up throughout the whole process. Would happily deal with this company again, Steve and Debs Savery.

Stephen Β· 27 March 2022 Β· CJ Hole Cheltenham

Agent replied

Hi Gill, Great stuff! Thank you for your kind words.

5/5

Google

Jenni handled the sale of the property we were purchasing and from beginning to end she was so helpful and kept us informed at every stage even when our own (online company) agent was less than helpful or available to answer questions. Jenni steered us safely through the purchase of our home and we couldn't be happier. Many thanks

Hayley Β· 27 March 2022 Β· CJ Hole Cheltenham

5/5

Google

We had 4 quotes completed by Cheltenham based estate agents and chose Jeremy at CJ Hole as he had clearly done his research on the property, gave me an honest view and a competitive price. Two initial things I really liked were the team viewings of the property so that everyone hosting viewings knew the property and all the details. Secondly, the recommended professional photographer was amazing. Highly recommend everyone use this service - it’s a small cost in the grand scheme of things and the photos looked great. CJ Hole was quick to get viewings in, had lined up prospective buyers before the property had gone live online. We had a few offers within a couple of weeks and agreed a buyer shortly after. Jenni was our main contact and she has been fantastic. Always responding to phone calls or emails, answer any questions and was a great go between the solicitors and our buyer making sure everything ran smoothly. We are so pleased we chose CJ Hole. The service has been excellent and the team working there are extremely professional and helpful. Highly recommend using CJ Hole!!

Alvin Β· 27 March 2022 Β· CJ Hole Cheltenham

Agent replied

Hi Fuat, Firstly, thank you for being a loyal customer at Jackson & Co. I understand you've had a bad experience with us, which of course is not at all what we aim to provide. Please get in touch with our team to rectify this situation on 01206 863900.

1/5

Google

Run away !! Run away!! Run away!! (if I could put 0, I would put) If you want to waste your time, If you want to be taken for a fool, Then this agency is the ideal place.

Nicolas Β· 27 March 2022 Β· CJ Hole Bishopston

5/5

Google

C J Hole were very professional, and I would definitely recommend them. Rowena did an excellent job of keeping me informed, throughout. Tony Myers.

Tony Β· 27 March 2022 Β· CJ Hole Bishopston

1/5

Google

Be aware of what you're told on viewings. I was told that as part of the sale a fixture would be left at the property and to wait for the F&F form to come through to confirm that I wanted to keep it. I've since been told that the fixture has been removed and I should have made sure that it was stated on the sales memo. And of course they are now not taking any responsibility for the misinformation and have advised that a verbal agreement means nothing!

Liv Β· 27 March 2022 Β· CJ Hole Bishopston

1/5

Google

They accepted our deposit, had us sign a contract stating if they changed their mind through no fault of ours before the move in date, the deposit would be returned. They then changed their mind and attempted to keep our deposit. After a firm dispute, they agreed to return it as a 'good will gesture'. They then took 2+ weeks to return it, after several follow up calls and emails. Just what you need when you're moving house. What a joke.

Chuck Β· 27 March 2022 Β· CJ Hole Bishopston

Agent replied

Dear Sir/Madam, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. In order for us to further understand your dissatisfaction we would be keen to hear from you directly to learn more about your experience and address your concerns. If you would like to call or email us on (0117 9232 888 / bis.lettings@cjhole.co.uk), we would very much welcome your correspondence. Emma Cox, Lettings Operations Director

5/5

Google

Excellent service from CJ Hole yet again. Conor has been particularly outstanding in delivering good tenants with a fantastic return, despite a challenging sell. Well done all.

Phb Β· 27 March 2022 Β· CJ Hole Bishopston

5/5

Google

Not only are the staff professional, they are extremely responsible and friendly, they show to their clients they truly care for them. I especially would like to praise the great attitude of Magda and Chloe, both of them are very easy going and lovely, and had provide great service along the way. Thank you for the help all along!! Cindy

Cindy Β· 27 March 2022 Β· CJ Hole Bishopston

4/5

Google

Hi I have been in touch with CJ hole bishopstone team as I have been going through a house purchase. I am only writing this from buyers point of view. I found CJ hole Bishopstone members very responsive. They were usually quite quick in replying to emails and calls. They were also very good at chasing parties to make the exchange happen on time. I also found them a good team workers. when one member is off the others try to cover them up. Even though I have seen a minor miscommunication that cased a bit of problem, I would generally recommend CJ hole Bishopstone.

Moe Β· 27 March 2022 Β· CJ Hole Bishopston

5/5

Google

Having now moved in to a new property I can reflect on my experiences with CJ Hole. Very good, detailed listings and a rush free, Covid safe viewing with Michael. Application, referencing and contract process very smooth, prompt, with fantastic, friendly and efficient communication from Magda and Sara which really helped my confidence in the arrangements being made. The only niggle (which is not the fault of CJ Hole) is that Homelet, the partner referencing agency are a little ott on frequency of emails, calls and texts to try and sell their add on services (such as home insurance, internet), after the main referencing is signed off. Key collection and rent checks were also promptly arranged and Covid safe. I would happily recommend CJ Hole as a trustworthy letting agent based on my experiences.

S Β· 27 March 2022 Β· CJ Hole Bishopston

5/5

Google

We have been in discussions with several of the team who have been helping manage and find tenants for us over many years. They are very professional and Chloe Fletcher has recently managed the successful search for a new tenant very well, keeping us informed at every stage.

Graham Β· 27 March 2022 Β· CJ Hole Bishopston

5/5

Google

Review from Ann Merewood using google a/c of Mr Moloney. C J Hole have been managing the letting of my flat for over a year and I am very happy to recommend them. All the team have ensured the smooth running of the let and are there quickly to respond to any communication from me or the tenants. A special mention to Rafal who has been especially helpful as I do not live near the property. Thank you Rafal, and all the rest of the team.

Michael Β· 27 March 2022 Β· CJ Hole Bishopston

Agent replied

Hi Dan, Thank you for taking the time to review Zara's service. Kind regards, James

5/5

Google

CJ Hole Bishopton were really helpful and friendly throughout the whole process of renting a flat in Bristol. It was such a smooth and quick transition from viewing to the landlord accepting our offer. Magda was so attentive to us, checked in regularly with emails/phone calls to keep us up to date and helped answer all the queries we had. Would definitely recommend!!

Beth Β· 27 March 2022 Β· CJ Hole Bishopston

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent