5/5
Brilliant service, attention to detail amazing. Lovely staff who know who you are, great communication. Absolutely recommend.
Agent replied
Hi Nina, Thank you for your lovely review and recommendation. All the best in the future. Tom

Trusted Agent profile Β· Bristol and Somerset
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7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Brilliant service, attention to detail amazing. Lovely staff who know who you are, great communication. Absolutely recommend.
Hi Nina, Thank you for your lovely review and recommendation. All the best in the future. Tom
5/5
Really can't rate them highly enough, particularly Matt, exceptionally helpful - we'll over and above the norm :) When other estate agents were giving a standard (unhelpful) response Matt promised he would do what he could - and he did. Thank you so much
Dear Iain, Thank you for this lovely review. I'm so glad to see that Matt has been looking after you and has gone above and beyond. All the best, Tom Associate Partner
5/5
We recently purchased a property through CJ Hole and were really impressed with the professional service we received, what made it exceptional was the personal touch, being well informed every step of the way. From the first time we met Tom for our viewing through to completion day we had regular contact and were updated by phone or e-mail and this made the process much more bearable. Keep up the good work Tom and team CJ Hole, you really are a great company, leaps and bounds better than other estate agents we have experienced, we wish you every success for the future.
Wow, what a wonderful review! Thank you for your kind words Sharon. It is great to see that Tom and his team have provided you with a first class service and regular contact, something that is badly lacking unfortunately in modern Estate Agency. We wish you every success and happiness in your new home, and if you need us in the future, you know were we are. All the best.
4/5
Hi Harry, Thank you for the rating. Kind regards, James
5/5
Hi Georgie, Thanks for the 5* rating. Kind regards, James
1/5
Hi Mattia, Sorry to hear that you were disappointed with our service. It would be great if you could call me to discuss what you were unhappy with and what elements we can improve on in future. Please call me on 0117 9634373 if you find time. James, Cj Hole
4/5
Hi Gabrielle, Thank you for the rating. Kind regards, James
5/5
Thanks Cherry!
5/5
Brilliant team, timely responses, professional and friendly Can't be thankful enough
5/5
Was looked after by Zara. She was really patient and always in contact with me and I couldn't appreciate her more for this. Would highly recommend to anyone π β¦
5/5
Charlotte has been a massive help in us moving! She was always there on hand to help and give us more than enough information. Lovely person to communicate with π β¦
5/5
Zara helped me and my partner find a house when we were hopeless. We canβt recommend more CJ Hole and the lovely Zara! Miriam and Jenni
Hi Miriam and Jenni, Thank you for your feedback. Glad we were able to find you a home! Kind regards, James
5/5
Zara from CJ Hole was great! Seen multiple properties with her and she was always super helpful and friendly. Thanks Zara & the CJ Hole Southville team!
Hi Merlin, Thanks for leaving a review. Glad we were able to assist you. Kind regards, James
5/5
I had the opportunity to visit a property and being accompanied by Mr Mitchell Moss. I cannot stress more how helpful, professional and friendly he was, from before the viewing to the last goodbye. Mr Moss kept a very efficient communication with me at all time, answering my email enquiries in less than an hour, always. He was professional and cortes. The property was mistakenly taken off the market and on again but he was there, reassuring that everything was fine. On the day of the viewing, he was waiting for me, he knew my name and said it properly (what a satisfaction). He was very helpful, giving relevant information about the house, and answering my questions. I know that under this difficult situation (covid), it is not very easy to do a viewing, but he was always a step in front of me, opening every door for me, showing every cabinet and talking about extension opportunity, etc. Even after the view, he asked me to please send him any question about the property as I would have his professional email. He was polite, appropriately dressed, wearing a face mask, and I felt comfortable at all time. To sum up, even though I would not make an offer on the property for different reasons, I will not doubt to contact him again as soon as I find a property suitable to my needs.
4/5
Working with CJ Hole, Charlotte, Finn and Sion has been great so far. We had a couple of viewings lined up, found the house and off we went. Special shout out to Charlotte for being so responsive to my emails (I'm one of those frustratingly on top of things people) but she was kind, helpful and professional the whole way through! We're so excited to move into our new home on the 10th!
Hi Lorna, Thank you for your review. Glad we were happy to find you a new home! Kind regards, James
4/5
Our over all experience with CJ Hole was positive. We needed to get the house on the market quickly and they managed to turn that around for us in a couple of days. They where able to get us an acceptable offer in just over 4 weeks even with the challenges of COVID 19. Chloe Brutto's help as part of CJ Holes sales progression team was fantastic. She was easy to get hold of, quick to chase things down, and both empathetic and supportive when the sailing got a little rough. (5 stars for the sales progression)
1/5
We have now finally sold our property, but at every stage of the process CJ Hole made things difficult - or simply did not provide a service at all. When raising a complaint to their branch manager, I asked him why I was receiving better service, better communication and better advice from the agent we were buying a house through. His direct quote back was: βWe have significantly more properties to deal with, we cant be expected to provide that level of serviceβ. This sums CJ Hole up to a T, they pile them high, getting as many houses as possible on their books, and donβt bother with customer service, knowing that a hot market will allow them to sell properties regardless.
5/5
House sold within the week for over the asking price, followed some great advice given regarding areas to focus on in order to help sale. Working with Hollie in the after-sales team was great, always available to chat or respond to emails and really helped take the stress out of the situation by chasing up purchasers and knowing what was going on all the time. Between the two of us we really pushed the sale through in good time. I would highly recommend CJ Hole Southville to anyone looking to sell their home in this area of Bristol.
5/5
I would recommend C J Hole to anyone looking to sell their property. They could not have handled the sale any better. The previous buyers pulled out and the next week they had arranged numerous viewings resulting in a new buyer, which went all the way to completion without any hiccups. I would also like to thank Chloe who was amazing. She kept me fully updated with how the sale was progressing and is a fantastic ambassador for C J Hole. They are very lucky to have her in their employ.
5/5
Had a fantastic experience buying my first house with Chloe in Sales progression. She was always quick to respond by email and phone, helping with any queries. I would highly recommend instructing her to sell your property. Thanks again Chloe!
5/5
The whole team at CJ Hole have done a superb job of advertising and selling my property, Hollie has been particularly helpfull, keeping me up to date at all times, giving me advice on both purchasing and selling. The whole experience has easy and painless I have to recommend them to any one selling or purchasing.
Hi Roland, Thank you for the feedback. Glad we made the experience easy for you!
5/5
CJ Hole have been outstanding in what has been an incredibly difficult house move. They've communicated excellently throughout and have used common sense. I would not hesitate to use them again for any future house moves.
5/5
Cameron and Zara were super helpful in getting us viewings. Having Cameron contact me personally about an up and coming property as it was similar to one we'd requested to view. Solid people who made the process a lot easier.
4/5
Chloe provided a very professional service whilst I was buying a property through CJ Hole. She was always clear and responsive in her communication. So I was always aware where we were in the process and what was likely to happen next. She also showed a very personable character and was very helpful in providing advice beyond her role, drawing on her experience in the finance sector.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.