Trusted Agent profile · Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,187 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

378

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

We sold and bought our property through CJ Hole…

We sold our property through CJ Hole and were fortunate enough to find our dream home through CJ Hole. The whole staff team are very knowledgeable about individual cases and are ready to give support and advice throughout the whole process of selling and buying a property. We would recommend CJ Hole for selling and buying a property.

Debbi · 8 November 2022 · CJ Hole Hucclecote

Agent replied · 11 June 2026

Thank you for your review, we will make sure the team receive the positive comments.

5/5

Google

Myself and my partner recently used CJ Hole to move into our new property. The entire experience from booking a viewing to getting the keys was extremely easy and well managed. Any small questions we had were answered quickly and efficiently. Our agent was Ami George and she did everything possible to make our experience easy. I really could not reccomend Ami and CJ Hole enough! Thank you!!!

Mark · 8 November 2022 · CJ Hole Hucclecote

Agent replied

Thank you for your review Mark, we have made sure Ami has seen your lovely comments.

5/5

Google

We have used C J Hole as letting agents for at least the past 10 years. Either Claire, Danielle or Ami are available to sort any issues arising and we know that our properties are in safe hands with them. The team is consistent and we have built up a good relationship with them during these years. More recently we took the plunge and sold our own house. Naturally we chose CJ Hole as our selling agent. Tim and Emma supported us through the process and we are delighted to now be in our new home. Would recommend - buying, selling or letting.

Jennie · 8 November 2022 · CJ Hole Hucclecote

Agent replied

Thank you for kind review Jennie. We hope to continue our working relationship from a letting perspective, but also wish you all the best in your new home.

5/5

Google

Fantastic service from all at CJ Hole Kingswood. From the initial viewing with Victoria through to completion all the staff were friendly and helpful. I particularly dealt with Kerry and at all times she was professional, efficient and knowledgeable and always friendly when answering my many calls and emails. Thank you to you all.

Philip · 8 November 2022 · CJ Hole Kingswood

Agent replied

Thank you for your review Philip. It was great working with you and we wish you all the best with your new home.

5/5

The Trusted Agent
Buyer

Smooth First Time Hpuse Purchase

CJ Hole responded to every query we had - even after the sale and exchange. The process was quick and smooth. Would recommend to a friend and use them again. Tim was very professional and pleasant.

Zoe · 7 November 2022 · CJ Hole Hucclecote

Agent replied · 22 November 2022

Thank you for your feedback, we're glad the process was quick and smooth for you!

5/5

Trustpilot

Great communication

In what was a very protracted selling process due to circumstances out of their control Tim and his team showed great resilience in completing the sale. Communication was always excellent and the various parties involved were contacted regularly and any glitches were dealt with professionally. I would definitely recommend CJ Hole to anyone wishing to sell a property.

Neil · 7 November 2022 · CJ Hole Hucclecote

Agent replied · 11 June 2026

Thank you for taking the time to provide us with a review, we hugely appreciate it.

5/5

Trustpilot

CJHole provided an excellent

CJHole provided an excellent, professional service throughout the entire process from valuation, through viewings to completion. I will certainly use them again and would wholeheartedly recommend them to anyone wishing to buy or sell.

Mr · 7 November 2022 · CJ Hole Hucclecote

Agent replied

Thank you for leaving a review, we appreciate the feedback and will make sure the team are aware of the positive comments. Thanks again, The CJ Hole Team.

5/5

The Trusted Agent
Seller

Excellent Service

Excellent service received from the whole team from start to finish. Keep informed throughout the whole process and nothing was too much trouble, wouldn't hesitate in recommending them to family and friends.

Dawn · 7 November 2022 · CJ Hole Hucclecote

Agent replied · 22 November 2022

Thank you for your lovely words and thank you for not hesitating to recommend us should any family or friends look to move.

4.8/5

The Trusted Agent
Seller

Professionalism at all times.

In what was a very protracted selling process due to circumstances out of their control Tim and his team showed great resilience in completing the sale. Communication was always excellent and the various parties involved were contacted regularly and any glitches were dealt with professionally. I would definitely recommend CJ Hole to anyone wishing to sell a property.

Neil · 7 November 2022 · CJ Hole Hucclecote

Agent replied · 22 November 2022

Thank you for leaving us a review. We're glad you found our service professional. All the best, CJ Hole.

5/5

Trustpilot

CJ Hole were fantastic!

CJ Hole were fantastic from start to finish! We wanted to get our house on the market quickly which they were able to assist with. They kept us up to date every step of the way with viewings and gave great advice for when we viewed houses or made offers. The whole team have been brilliant, we have already recommended to friends and family and wouldn’t hesitate to use them again! Thank you CJ Hole for making our moving experience as stress free as your could!

Zoe · 7 November 2022 · CJ Hole Hucclecote

Agent replied

Thank you for your lovely review. We are glad we could help in what can be a stressful time, all the best in your new home!

5/5

The Trusted Agent
Seller

Great Agents!

CJ Hole we’re fantastic from start to finish! We wanted to get our house on the market quickly which they were able to assist with. They kept a us up to date every step of the way with viewings and gave great advice for when we viewed houses or made offers. The whole team have been brilliant, we have already recommended to friends and family and wouldn’t hesitate to use them again! Thank you CJ Hole for making our moving experience as stress free as your could!

Zoe · 7 November 2022 · CJ Hole Hucclecote

Agent replied · 22 November 2022

Thank you for your great review, Zoe. We appreciate the feedback and are glad the stress during your moving experience was reduced by the team. All the best in your new home!

5/5

Google

Ben, Ashley, and the whole team were fantastic with my flat sale. From helping me with difficult tenants to seeing the whole process through, they were brilliant. I can’t recommend them enough and will be using them again in the future.

Lucy · 6 November 2022 · CJ Hole Weston Super Mare

1/5

Trustpilot

Terrible communication and follow through

Wow. Where to begin. I moved in to a CJ Hole rental property 5 months ago, and not a week has gone by without me chasing on maintenance issues. I've only had a few issues - most with straightforward fixes - but the lack of internal communication within their team (particularly when covering annual leave), the inability to organise repairs around times when I have clearly said when they would need a key for access or not and the lack of a reliable contact outside of Mon-Fri office hours is simply unacceptable. More than once, I've come home and a repair hasn't taken place while I'm out, as it was agreed it would be, so I've had to chase and ask why it didn't happen and what thr next steps were. Excuses have been lack of keys and rescheduling by the contractor - ok these things can happen but don't make me chase to find out why a job hasn't been done as agreed when I was already waiting weeks. When repairs have been arranged for when I'm out at work, on several occasions the repairmen have been sent without a key (despite me telling the agency to provide one) and wehave had to reschedule. On several other occasions I've had calls from contractors to say they're on the way and it's the first time I'd heard anyone was coming. Current maintenance issues will cause damage to the house if not repaired and I'm being told to wait an undefined amount of time. Every single repair I've had to request has required multiple emails and calls and a lot of unnecessary stress to resolve. I will be advising my landlord to swap to another property management company as whatever fees he is paying for CJ Hole are not worth it.

Laura · 5 November 2022 · CJ Hole Bishopston

5/5

Google

Wonderful service from Ben and the team at CJ Hole Weston. My parents sold and bought through them and the care and comunication was absolutely fantastic ! They could not do enough for us from start to finish, Which helped immensely as my father is unwell and the caring and help made the whole process much easier and less stressful, 100% recommend, wonderful service, Thank you.

Becky · 5 November 2022 · CJ Hole Weston Super Mare

5/5

Google

I recently rented a gorgeous property through CJHole Cheltenham, I had the most professional and enjoyable experience. Everything went so smoothly, the support and communication from Ethan and Abby was amazing. They made the experience so easy, thank you again I am so happy in my new home!

Gráinne · 3 November 2022 · CJ Hole Cheltenham

5/5

Google

Rating only, no written review.

Ali · 2 November 2022 · CJ Hole Henleaze

Agent replied

Thank you for your review! The CJ Hole Team

5/5

Google

Rating only, no written review.

Jenny · 2 November 2022 · CJ Hole Henleaze

Agent replied

Thank you! The CJ Hole Team

5/5

allAgents

CJ Hole have managed my

CJ Hole have managed my property for the past 4 years, plus. Five months ago they found me a second very good tenant. Ethan took care of the process, short listing interested parties for me to meet and offering useful advice as needed. The fact that my tenants have proved to be well chosen, and stayed for (or wish to stay for) long periods is evidence that CJHole's system is effective. I was very happy with the efficient and friendly service provided by Ethan, and continue to feel confident that my interests are well served by the company as a whole. Thank you.

Joan · 31 October 2022 · CJ Hole Cheltenham

5/5

Google

I have just endured a rather protracted flat sale and I can honestly say that without C J Hole, I might have gone quite mad. They have been consistently friendly, funny, wise and efficient. Every call answered promptly, every e-mail responded to and lots of energy expended chasing solicitors, builders and surveyors on my behalf. I drank them dry of coffee, had a couple of shouting fits when I needed them and dropped in whenever I needed to get a sensible opinion. They also helped me communicate with my buyers, exchanging useful information without always going via the solicitors. Right from the outset, they got me 22 viewings in 3 days and an excellent sale price. Where they really earned their keep though was the constant support and encouragement to shepherd me through the quagmire of what followed. It made a huge difference to feel that you weren't on your own just because the sale had been agreed. I would use them again without hesitation. I'm in no rush to ever sell again, but I will miss the free coffee......

Ruth · 31 October 2022 · CJ Hole Clifton

Agent replied

Thank you so much for your wonderful review, Ruth! We really enjoyed working with you and wish you all the best in the future. The Clifton CJ Hole Team

1/5

Google

The worst experience with an estate agency in my life. Within 3 months since the tenancy started they managed break the contract by letting stranger into our property without any notice. Also They gave away our personal detail to 3th party which has been opening and closing contracts in out names. They are no flexible at all and if you need something you have to go to the branch in person. I'm finding this agency stress and trouble making and not reliable what so ever. They have no boundries and lie is what they do. After moving to the property it took a year and half to sort all issues. On the end the landlord went with different agency after we talk and found out that they have been also lying to the land lord about issues and the state of the property.

Martin · 31 October 2022 · CJ Hole Southville

5/5

Google

Chloe in the after sales team kept me up to date in regards to how the sale of my property was going. Chloe is friendly and responds quickly to any queries you may have. Thank you Chloe for all your hard work and making my experience of moving as easy as possible.

Kath · 31 October 2022 · CJ Hole Southville

5/5

Google

Jenni and her team are all very professional and would highly recommend them.

Travel · 31 October 2022 · CJ Hole Cheltenham

5/5

Google

I recently rented a gorgeous property through CJHole Cheltenham, I had the most professional and enjoyable experience. Everything went so smoothly, the support and communication from Ethan and Abby was amazing. They made the experience so easy, thank you again I am so happy in my new home!

Gráinne · 31 October 2022 · CJ Hole Cheltenham

5/5

Google

CJ Hole managed my property for 5 years. Initially with rental and then a very smooth sale. Very much kept my informed at all times as to what was happening and very prompt with chasing solicitors and tenants/buyers etc. Would definitely use them again, and recommend for management and sale.

Nafisa · 31 October 2022 · CJ Hole Cheltenham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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