Trusted Agent profile Β· Bristol and Somerset

Verified

CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

7,188 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

379

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

If I could give CJ Hole 10 stars I would. From George and the sales team in Westbury-On-Trym who made selling our home so straightforward to Lorraine in Henleaze who managed to progress the chain when everything that could go wrong did go wrong. I dont think our chain would have completed at all without her! In an industry where standards of customer care dont seem to be very high CJ Hole are a shining example of how to look after your customers during an incredibly stressful time. I cannot recommend them enough and my family and I are so grateful for all the help and support CJ Hole have given us!

Ross Β· 13 July 2023 Β· CJ Hole Henleaze

Agent replied

Wow, Ross, this is a great review, thank you! We are happy to hear our customers feel taken care of every step of the way. We were grateful to have you as a client and wish you and your family many happy years in your new home. Lorraine

5/5

Google

Ian Salter, the Sales Manager who conducted my property’s market appraisal after I viewed a property with him listed by CJ Hole, was most helpful and friendly and gave excellent advice. I was about to take my property (listed with a different agent) off the market and switch to CJ Hole on the basis of this advice when I received an offer I was able to accept - so in the end the switch was not necessary. However, if anything goes awry with the sale, requiring me to re market my property (fingers crossed this will not happen!) I would not hesitate to go with CJ Hole in future. The advice I received from Ian was, I believe, instrumental in helping me to achieve a sale (albeit before any switch occurred); hence, based on this, I would trust that he and CJ Hole would provide me with excellent service should I request this at any time. Thank you, Ian.

Christina Β· 13 July 2023 Β· CJ Hole Weston Super Mare

Agent replied Β· 13 December 2023

Dear Christina, I trust this message finds you well. Thank you sincerely for sharing your experience with Ian Salter and our team at CJ Hole. Your kind words about my helpfulness, friendliness, and excellent advice mean a lot to me. We are delighted to have been a positive influence on your property journey. We were thrilled to learn that you received an offer and were able to proceed without the need to switch agencies. Your trust in the advice and the potential decision to choose CJ Hole in the future, if needed, is truly appreciated. We sincerely hope that the sale through the other estate agency has proceeded smoothly and that you are now enjoying the next chapter in your journey. Your words about our commitment to excellent service and putting the client first are a wonderful reflection of our core values. Should you ever need assistance or decide to explore new opportunities in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here for you every step of the way. Wishing you continued joy and success in your property endeavors. Warm regards, Ian Salter CJ Hole Weston-Super-Mare

5/5

Google

CJ Hole - l highly recommend them... excellent and very professional.

Chris Β· 13 July 2023 Β· CJ Hole Downend

Agent replied Β· 14 July 2023

Hi Chris. Thank you for the review and for the opportunity to assist you with your sale. CJ Hole Downend

5/5

Google

Buying our house took a long time due to legal wranglings but it was good that George and Lorraine were always on hand to answer questions and make us feel a little more relaxed regarding the process. They were also very good at pushing things along and making sure they didn't stagnate.

David Β· 13 July 2023 Β· CJ Hole Henleaze

Agent replied Β· 22 July 2023

David, thank you for your review. George and Lorraine appreciate the name drop also. Enjoy your new home! CJ Hole Team

1/5

Google

All was good Untill I handed my notice in Matt was very rude and arrogant I wouldn’t use These again

John Β· 11 July 2023 Β· CJ Hole Burnham-On-Sea Sales

Agent replied Β· 18 July 2023

Dear John, I believe Rob from our new lettings team has already contacted you, but we would be grateful if you would remove this review as agreed as it is about a staff member that hasn't worked for us for a considerable amount of time. Our new team are brilliant and the reviews they're receiving are proof of this! Many Thanks in advance. Tom Partner CJ Hole Burnham

5/5

Google

Outstanding service . They helped me to find my dream house . Thank you so much for the support and services.

Sijimol Β· 11 July 2023 Β· CJ Hole Southville

5/5

Google

The team at CJ Hole have been fantastic in supporting our search for our new home. As first time buyers, things can get confusing but the team went above and beyond to guide us through the process whenever we had questions or had spoken to them. Nothing was too much trouble and we knew very quickly that they were our favourite estate agents we had dealt. Everything from the choices of properties available to the professionalism and personalised approach from the team, they know exactly how to help. Special shout outs to Isaac, Jodie, Vicky and Eva who were all absolutely brilliant! We now have an offer accepted on our beautiful first home through CJ Hole and can’t thank the team enough! ✨ 🏑

MeMak Β· 10 July 2023 Β· CJ Hole Kingswood

Agent replied Β· 23 September 2023

Thank you so much for your review, it means so much to the whole team :)

5/5

Google

Madison was helpful and friendly when showing us around the property, and has been extremely organised and efficient in the follow up process of exchanging documents etc :)

Ciaran Β· 9 July 2023 Β· CJ Hole Kingswood

Agent replied Β· 11 July 2023

Thank you Ciaran, feedback like this encourages our team to continue delivering an excellent service, Madison really appreciates it - Cj Hole Team

4/5

Google

We found that the staff at CJ Hole are very professional, it was unfortunate that in the current market we withdrew our need to sell our house, will look at it again when the market improves

Dave Β· 8 July 2023 Β· CJ Hole Kingswood

Agent replied Β· 23 September 2023

Thank you so much for your feedback Dave. We look forward to having the opportunity to work with you in the future.

5/5

Google

Madison was great when she showed us the property. Great communication for the follow up steps and getting sorted in the renting process.

Brody Β· 8 July 2023 Β· CJ Hole Kingswood

Agent replied Β· 8 July 2023

Madison loves the 5* review Brody, thank you very much for taking the time to write it! We love the feedback - Cj Hole Team

5/5

Google

Helpfull friendly service. Smooth sailing so far and every one had been very friendly and helpful.

Josh Β· 8 July 2023 Β· CJ Hole Kingswood

Agent replied Β· 23 September 2023

Thanks for your kind feedback Josh!

5/5

Google

Really helpful and professional! Would recommend Tilly 100%!

Sam Β· 8 July 2023 Β· CJ Hole Kingswood

Agent replied Β· 23 September 2023

Thank you Sam!

5/5

Google

I called in and spoke with Tilly Ryan, a great help and very professional

Matty Β· 8 July 2023 Β· CJ Hole Kingswood

Agent replied Β· 8 July 2023

Thank you for the 5 Star Review Matty! Tilly will really appreciate the feedback - Cj Hole Team

5/5

Google

Rating only, no written review.

Kanjana Β· 8 July 2023 Β· CJ Hole Henleaze

Agent replied Β· 22 July 2023

Thanks for leaving 5 stars for us - we appreciate it! CJ Hole Team

5/5

Google

Sold my apartment in Bristol via CJ Hole Gloucester Road - Andy the branch manager was really proactive and good at keeping in touch with all parties. Good experience.

Tina Β· 8 July 2023 Β· CJ Hole Bishopston

Agent replied Β· 11 July 2023

Thank you so much for putting down in writing your experience, Tina. We really do appreciate you putting this into writing.

5/5

Google

CJ hole were great from day one. They were straight up and honest about how the process of buying a house from them worked. A lot of estate agents have a bad rep for telling you lies or telling you misleading information. This was definitely not the case with CJ hole. They were always there to answer questions. I would 100% recommend them.

Jacob Β· 7 July 2023 Β· CJ Hole Cirencester

5/5

Google

Recently rented a property from CJ Hole in the new build area of Highbridge. Requested a viewing at 3am on the Sunday morning *nightshift worker. And was greeted with an email at 9:02am on the Monday morning by the delightful Maddie, who was able to accommodate a viewing around my night shift pattern. She has been nothing but courteous and professional throughout our encounters, even replying to emails and queries outside of her working hours again to accommodate me and my shift. Very swift transfer once referencing and checks were carried out. Highly recommended. Great team all round but an extra thanks to Maddie for all her help. Craig Thomas

Craig Β· 7 July 2023 Β· CJ Hole Burnham-On-Sea Sales

5/5

Google

Efficient and helpful during the initial renting process. Quick responses and kept us informed.

Liv Β· 7 July 2023 Β· CJ Hole Southville

5/5

Google

Claire and the team here at Hucclecote are absolutely brilliant. They all went above and beyond in helping my mother purchase a house in the area. I cannot recommend them highly enough. Great communication and nothing was too much. And all with a smile ! So refreshing. A big thank you to you all

Mark Β· 6 July 2023 Β· CJ Hole Hucclecote

Agent replied Β· 9 February 2024

Thank you for taking the time to leave us a review, we are pleased to have been able to help.

5/5

Google

They are very quick and very supportive , responsive. thanks for help me to renting my first property in UK

Sumit Β· 6 July 2023 Β· CJ Hole Burnham-On-Sea Sales

Agent replied Β· 8 July 2023

Thank you for the review Sumit, we really appreciate your feedback and hope you are happy in your new home. Cj Hole Team.

5/5

Google

I just wanted to give Alex RB, lettings negotiator an 11/10 for customer service! 10000% satisfied. He was extremely caring and helpful. When i stated i wanted something different other than to what i was settling for, he went above and beyond to cover my needs in which i had previously been told were unable to be achieved! I am now attending uni with everything i was looking for in accommodation all thanks to Alex! Definitely recommend him as your lettings negotiator. Thank You

Emily Β· 6 July 2023 Β· CJ Hole Bishopston

1/5

Google

Absolutely awful estate agents. Trying to take Β£800 out of our deposit as well as our neighbours in the same building for the same reasons: - Β£200 cleaning fee when it was not β€œprofessionally cleaned” when moved in, to name a few things; maggots and larvae found in vacuum cleaner, dirty floors and walls, mould and mildew all over bathroom, and unclean mattresses and many more. Despite all this we cleaned it upon moving out and left it in a far better standard yet still being charged? Very unfair! - Β£500 for heavily stained mattresses and missing fridge drawers, but there were missing drawers in the first place! Initially there were missing mattress protectors which we complained about and CJ did replace them but now they’re trying to charge us for dirty mattresses? Why would we damage mattresses if we asked for mattress protectors and used them at all times? - Β£50 for taking rubbish out, yet bin rooms hardly get taken out and their own contractors use the bin rooms to dispose large items such as old ovens which fill up the bins. - Β£50 for decoration when there were already marks on the wall and the paint was peeling off in the bathroom when we moved in. We have evidence against all these false claims and will not tolerate unfair deductions. Further action will be taken from our flat as well as other flats in the same building. Please avoid CJ Hole if looking to rent, they will try everything to retain deposits and not follow through on the reasons for the deductions just so the next tenants deposits will be deducted for the same reasons as before.

Nikita Β· 6 July 2023 Β· CJ Hole Bishopston

1/5

Google

Another of Bristol’s dishonest and greedy lettings agents profiting from lies. Currently attempting to charge us in excess of Β£300 for mattress protectors that were never provided, rubbish removal despite the bins having not been collected for over two weeks prior, β€˜decoration’ although the walls were filthy when we moved in and were painted just days before we moved out (ie a far better state than move in) and a cleaning fee despite the flat being left spotless. Neighbouring tenants in this apartment complex have had exactly the same charges, suggesting CJ hole hasn’t taken the time to actually inspect the flats and just blindly charges tenants in this manner. No doubt they did the same to the tenants before us, although clearly no decorating or cleaning had been carried out before we moved in. Thoroughly disappointed but what can you expect.

Josh Β· 6 July 2023 Β· CJ Hole Bishopston

5/5

Google

Chloe in the lettings team has been extremely helpful with letting our properties. She is very proactive with finding the right tenants for each property and even better at ensuring they complete everything needed to progress the let. Throughout the whole process Chloe has been very responsive with keeping us up to date on potential tenants and seeing the process through until it goes to their let coordination team. Thank you Chloe!

Jess Β· 6 July 2023 Β· CJ Hole Bishopston

Agent replied Β· 23 May 2024

Thanks for the kind words, Jess! Always means a lot to the team and glad to hear Chloe has been doing such a great job. Gareth M Head of New Business

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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