Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,188 reviews across 18 offices and 5 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,188 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,419

Reviews on Google

All 18 offices

Facebook logo

4.2 / 5

62

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

379

Reviews on Trustpilot

All 18 offices

allAgents logo

278

Reviews on allAgents

All 18 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

As a first time landlord all the staff at the kingwood branch have been super helpful and attentive to any of my questions and queries. What has made this experience a lot easier than I thought it may have been. I would like to make a special mention to madison who has helped throughout as well as Rebekah and Kirsty

Alex · 14 August 2023 · CJ Hole Kingswood

Agent replied · 14 August 2023

Thank you Alex, we pride ourselves on the level of service we offer and reading reviews like this makes the hard work worth it! We appreciate the time it took you to write this and thanks for the special mention for Madison, Kirsty & Rebekah! - Cj Hole Team

5/5

Google

Lulu has been great throughout the whole purchasing process. Very responsive and helpful, she's kept us informed and up to date on the progress of the house purchase and made us feel at ease! Would recommend her for any future purchases

Archie · 12 August 2023 · CJ Hole Southville

4/5

Google

CJ hole is a highly organised renting agency and I had a great experience with Quaid Sheppard in renting a place.

Suriya · 10 August 2023 · CJ Hole Southville

5/5

Google

they are proffitional ,friendly and knowledgeable

Sarah · 9 August 2023 · CJ Hole Henleaze

Agent replied · 30 September 2023

Thanks for the review Sarah! CJ Hole Team

5/5

Trustpilot

Excellent sales service

"We have been very impressed with the excellent sales service provide by CJ Hole, especially Andy Musker. They were straightforward to deal with, helpful and full of great advice. We highly recommend them as agents"

Will · 7 August 2023 · CJ Hole Bishopston

Agent replied · 7 July 2025

Really appreciate you taking the time to provide us with a review, Will. Thank you so much! It was a pleasure assisting with the sale of your properties.

5/5

Google

Couldn’t have asked for a better team. Andy Musker and co were fantastic. Not once did the phone go to voicemail when I called for an update, and Andy would always chase on my behalf. Top notch. Would highly recommend!

Tony · 6 August 2023 · CJ Hole Bishopston

Agent replied · 12 August 2023

Such great back Tony. Thank you so much. Your recent recommendation has also been greatly appreciated. So pleased we could assist in getting you moved. Every happiness in your new home.

5/5

Google

Was shown round by Ethan and Olly incredibly helpful, knowledgeable, and personable. Definitely best experence with lettings agents we have had.

Jasper · 3 August 2023 · CJ Hole Cheltenham

5/5

Google

The team in the Kingswood branch all worked seamlessly to provide an excellent experience for us when selling our house. Donna was the first person we met and out of three different estate agent visits she impressed us the most, with her professionalism and enthusiasm. Special thanks to Eva, Vickie, Isaac, Jodie & Jeni who were all involved in our house sale. One more person who deserves a special thank you is Kerry, who went far beyond her role as Sales Progressor. Kerry kept us up to date right to the completion and beyond. We would highly recommend C J Hole Vince & Ann Poolman

Vince · 2 August 2023 · CJ Hole Kingswood

Agent replied · 23 September 2023

Thank you so much for your lovely feedback Vince & Ann. It was such a pleasure to help with your move and we're so pleased you were happy with the service from all the team. We hope you're settled in and enjoying your new home!

5/5

Trustpilot

Cooperative team

The agent team members are very kind with a positive attitude. They try to have close clear communication and they respond quickly and positively to any request. I do recommend this office for letting issues....

Jehad · 1 August 2023 · CJ Hole Bishopston

5/5

Google

I have to say, I rent my property out with CJ Hole in Hucclecote and I have no worries at all. Everything has been done very professionally and within time scales keeping me at ease. Even when I've asked for advice on changes to the rental agreement, tenants etc all the staff have been wonderful & very helpful. Highly & fully recommend CJ Hole for rentals.

Dana · 1 August 2023 · CJ Hole Hucclecote

Agent replied · 9 February 2024

Thank you for leaving the Lettings Team a review, it is hugely appreciated.

5/5

Google

Lulu Zoleo and the team at CJ Hole Southville provided an excellent service throughout the sale of our home. We really appreciated Lulu's attention to detail and thoughtful communication particularly during the final weeks of the process - reduced the stress levels and made sure we were well informed.

Joanne · 1 August 2023 · CJ Hole Southville

5/5

Google

CJ Hole's knowledge of the Southville market is second-to-none and we felt really confident that the team would find us the best buyer for our home. We appreciate all the help and advice we've received from Sam, Chloe and the team throughout the process.

Carolyn · 31 July 2023 · CJ Hole Southville

5/5

Google

My partner Flo and I would 100% recommend Colin at CJ Hole. He's a very polite and professional chap who was always available to answer any of questions we had and would never leave us out the loop throughout our search. Thank you for all your help in finding our house in Bristol.

A · 31 July 2023 · CJ Hole Clifton

Agent replied · 25 June 2024

Joseph & Flo, thank you so much for talking time out to give Colin a review, your feedback is really important to us and we appreciate it. Cj Hole team

5/5

Google

Been a tenant with CJ Hole for three years and always been a massive help with getting issues sorted with our house, efficient and helpful. Rafal has been a great help throughout and I would strongly recommend CJ Hole for anyone looking to rent in Bristol.

Jack · 31 July 2023 · CJ Hole Bishopston

Agent replied · 7 August 2023

Thanks for taking the time to review our services Jack, Raf really appreciates the feedback - Cj Hole Team

5/5

Google

The CJ Hole team were incredible when my partner and I were trying to find a property to rent in Bristol. They went above and beyond to help us to secure a flat and were very accommodating and reassuring. We were helped in particular by Sophie, Leigh, Colin and Maisie who are all absolutely amazing! Thank you so much :)

Jemima · 31 July 2023 · CJ Hole Bishopston

Agent replied · 7 August 2023

We hope you will be happy in your new home Jemima and thank you so much for taking the time to review your experience with us, the team really appreciates the feedback - Cj Hole Team

5/5

Google

A great experience selling our house through CJ Hole Kingswood. The whole team are lovely and were incredibly helpful, responsive and organised throughout!

Emily · 29 July 2023 · CJ Hole Kingswood

Agent replied · 23 September 2023

Thank you for your lovely review Emily, we really appreciate it :)

5/5

Google

Great experience with everyone in the office. Amazing efforts from Kerry to help get everything sorted as quickly as she possibly could. Even completed a week earlier than our target date. From first viewing to being in was only 16 weeks. Couldn't fault them at all!

April · 28 July 2023 · CJ Hole Kingswood

Agent replied · 23 September 2023

Thank you for your feedback April. It was a pleasure to help with your purchase and we hope you're enjoying your new home!

5/5

Google

I purchased from C .J .Hole, my maisonette as a rental 7 years ago.The company efficiently managed the property during my time of letting. Due to forced circumstances, the time came recently for me to sell on with them as my agent. The process ran smoothly, contact kept throughout the sale, culminating in a smooth exchange/completion today. Thanks to all at C. J. Hole Gloucester

Sally · 28 July 2023 · CJ Hole Hucclecote

Agent replied · 9 February 2024

Thank you for your words Sally, we wish you all the best.

5/5

Google

Madison exuded a warm and friendly demeanor as she graciously guided us through the house, ensuring that we felt welcome at every step. She even encouraged me to reach out if any questions arise while we await a response. I must also mention that the CJ Hole houses are absolutely delightful, and the staff members are truly exceptional in their service.

Semiloore · 28 July 2023 · CJ Hole Bishopston

Agent replied · 23 May 2024

Thank you Semiloore for taking the time to give Maddie a review, we really appreciate it! and we enjoy reading words like 'Truly Exceptional', loving the feedback - Cj Hole Team.

5/5

Google

As a professional couple looking to rent in Bristol, Chloe Fletcher was our point of contact at CJ Hole throughout. She carried out the viewings before taking our offer, liaising with the landlord while they selected a tenant, and then corresponding with us whilst the holding deposit was paid and referencing documentation completed. Chloe was polite, assured, very clearly experienced, and always responded quickly either by phone or email to any queries. Seamless experience all round - as a result would highly recommend CJ Hole and Chloe to any prospective tenants/buyers.

Sam · 28 July 2023 · CJ Hole Bishopston

1/5

Google

This is The worst agency I’ve been dealing with my entire life. It takes 10 months (months!!!) to fix the leaking roof. It leaks to the point that we have buckets to catch the water when it rains. There’s no attempt for the compensation for these conditions. The problems with the roof have been hidden from us from the beginning, the walls were just painted over and there was no way to know about the defect at the viewing. Julian- CJHole agent even mentioned about that in his two emails. Then someone else from the agency said that it was a misunderstanding and they didn’t know about the leaking roof… the repairs include taking off the rooftop terrace which was the main feature of the apartment. In a nutshell- this is a scam. They’re renting apartments that don’t meet basic living standards. Don’t trust the ‘renowned, big reliable agency’ if you don’t want to end up in non-living conditions, pay a lot of money for an apartment that is definitely not up to standards.

Katarzyna · 28 July 2023 · CJ Hole Clifton

Agent replied · 12 July 2023

We’re sorry you feel this way and for the issues you’ve experienced. We are in regular communication with you and are doing our best to address the issues you’ve raised both with the landlord and the other third parties involved and are committed to abiding by our independently regulated redress scheme processes for you. We hope that by us working together on the issues you’ve raised that we can change your feelings and find a reasonable solution for all parties involved.

5/5

Google

I was shown a 1 bedroom property by Tilly who was incredibly helpful, professional and punctual. She offered excellent communication to ensure that I felt at ease when attending my viewing and was very knowledgable about the property. I highly recommend CJ Hole for lettings and especially Tilly!

Nika · 27 July 2023 · CJ Hole Kingswood

Agent replied · 2 August 2023

Helpful, Professional & Knowledgeable are words we love to read! Thank you very much Nika for taking the time to write a lovely review for Tilly, we are so pleased to read you had a great experience with us and you took the time to rate us - Cj Hole Team

1/5

Trustpilot

Don't rent from them.

They didn't maintain our apartment, despite countless emails, calls, and even us turning up at their office... I had a blood stained mattress from a previous tennant for 2 months which they were supposed to replace. And at the end of tenancy they tried to charge us for cleaning and damaged despite how well we cleaned it. After we moved out some items mysteriously went missing, which we were charged for as we foolishly didn't take any pictures when we left...Terrible service - beyond a joke!

Reuben · 26 July 2023 · CJ Hole Bishopsworth

Agent replied · 26 October 2023

Hello Reuben,We are sorry to learn that you were not satisfied with the service provided by a CJ Hole office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@cjhole.co.uk

5/5

Google

Really super team. Helpful, responsive and very professional.

Rebecca · 26 July 2023 · CJ Hole Downend

Agent replied · 30 July 2023

Hi Rebecca, Congratulations on your move and thank you for the review. It been a pleasure to assist you with your sale and purchase. The Team at CJ Hole Downend.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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