Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,187 reviews across 18 offices and 5 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,187 reviews on five platforms, rated 4.7 out of 5 overall.
6,419
Reviews on Google
All 18 offices
62
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
378
Reviews on Trustpilot
All 18 offices
278
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have recently sold and completed with cjhole we would like to thank Lorraine for all her efforts and time she put in to help get the sale completed and go as smoothly as possible we feel she went above and beyond to help reduce the stress of moving.
Thanks for the review Tracy! We're so pleased that we were able to take away some of the stress of moving - Lorraine appreciates the shout out and wishes you all well in your new home. CJ Hole Team
5/5
GoogleAlways a great, friendly and professional service.
Thank you for your review - great to hear you were pleased with our service, we aim to please. CJ Hole Team
5/5
GoogleI had this morning a viewing with Sam Miller, she was a very nice agent with us, she had a great comunication with us and she explain all the details of the house perfectly. I highly recomended to work with her.
Patricia we really appreciate you taking the time to write a lovely review for Sam, thank you very much.
5/5
GoogleLulu was amazing, would highly recommend!
5/5
GoogleVery happy with the help from Sam, she was friendly, welcoming and true to her word, popped me on a waiting list for a viewing and true to her word rang me when a cancellation came through and did the tour virtually. Thank you :-)
Thank you Sarah for taking the time to give Sam a review, we really appreciate your feedback.
5/5
GoogleI've had two viewings with Sam from the Bishopston team recently, and she's proven to be personable, intelligent, helpful and generally a great letting agent to interact with. The properties were in very good condition, which filled me with confidence as to the management quality.
Thank you so much for the feedback Anne-Lou. Sam will really appreciate the name check and words like Personable, Intelligent & Helpful! Are all words we love to read!
5/5
GoogleWhat a pleasure it was to actually speak to someone who cares, Leigh was a great help who actually took my details and was very knowledgable, I certainly know what to look out for now. Thank you so much!
Thank you Laura for taking the time to give Leigh a review - very much appreciated. Cj Hole Team!
1/5
GoogleService was efficient for getting the let. But unfortunately they proved no use when the landlord withheld our deposit, based on damage by previous tenants, after we spent the day cleaning the place before leaving.
Dear Ed, we are really disappointed to read that you are not satisfied with your experience with Cj Hole, we welcome feedback good or bad. Unfortunately we cannot find details of you on our system, please can you contact us directly so we can look into this - jeni.ponting@cjhole.co.uk we look forward to hearing from you.
5/5
GoogleCJ Hole Westbury & Henleaze were both great to deal with from start to finish. Lots of care taken of listing property. We had a tricky time progressing and CJ Hole / Lorraine were relentless in their efforts with keeping up the pressure to get things completed as quickly and smoothly as possible.
Hi Dom, this is a great review! Thank you for taking the time to leave it. We hope you have many happy years in your new home. CJ Hole Team
5/5
TrustpilotCJ Hole Hucclecote has been amazing…
CJ Hole Hucclecote has been amazing throughout the process of finding the perfect house for me and till finalizing the tenancy. Special thanks to Shelly for the continous support and providing such an excellent customer service. Much gratitude to Danielle for assisting me in every step of the way. And finally to all the staff for always smiling and welcoming us. All the best to you all !!!
5/5
GoogleRating only, no written review.
Thank you Marc. Very kind review.
5/5
GoogleSold and purchased through CJ Hole. Amazing estate agents. Went above and beyond for us. Communication through out was excellent and rapid by the whole team. Supported us with chasing solicitors (knew more about our progress than we did at times). Happy to allow us extra access to the property for renovators to measure up and quote. Chased all parties and enabled us to complete a 3 house chain in 3 months to meet the school application deadline. Would highly highly recommend. Can not fault them! A great selling fee and for the service we receive I wouId have been happy to pay more!
Thank you so much for your amazing review Meg, it means so much to us that you were happy with the service whilst selling & buying and we really hope you're settling into your new home well.
5/5
GoogleVery professional and friendly. Thank you Lorraine
Little Lexi - your review matters, and says it all! Thank you. CJ Hole Team
5/5
GoogleWe recently sold our house through CJHole. From first contact we found them to be very professional and organised (unlike other local agents), with Tim coming out to value our property. Our house sold within the first week of marketing and the conversations we have had with Tim and his staff throughout the process have always been professional and friendly. They have kept us up to date and always replied promptly to any queries we had. I would have no hesitation to use CJ Hole again in the future. The Finch-Dents.
5/5
GoogleEthan was truly exceptional and accommodating in our search for a new home. He was always on call when needed and made the whole process extremely smooth. CJ Hole as an agency were very professional and supportive in anything we needed. We are very happy we chose them and strongly recommend this agency for an efficient and trustworthy service!
5/5
GoogleWe are the first time buyer in the UK. CJ Hole is so helpful and responsive. We were kept updating for the progress throughout the process. Highly recommended.
Hi Joyce, thanks for leaving the review! We appreciate it. Enjoy your new home. CJ Hole Team
1/5
GoogleAwful
We are sorry to hear that you were dissatisfied with our service. Here at CJ Hole we pride ourselves on customer service and care, and we welcome feedback good or bad so that we can learn and grow as a company. I would be keen to discuss your dissatisfaction in further detail, so that we can understand how best to move forward. Please don’t hesitate to contact me on centralbristolpm@cjhole.co.uk. I look forward to hearing from you. Kind Regards Cj Hole Team
5/5
GoogleSpoke with Rachel Bevan and I have to say she is the most professional and delightful person there. She sorted out all that needed to be done, was very positive, and was spot on. She should be promoted and placed in management. We need more professionals like her.
A glowing review, thank you Delroy. "Professional & Delightful" etc are all words we're glad to see in our reviews. We appreciate your feedback. CJ Hole Team.
5/5
TrustpilotBrilliant service
C J Hole were there throughout our transaction and responded really quickly to any queries we had. Emily was available by text and responded immediately. A very good service.
5/5
GoogleWas shown round by Ethan and Olly incredibly helpful, knowledgeable, and personable. Definitely best experence with lettings agents we have had.
5/5
GoogleI had a viewing with Quaid this morning and it was one of loveliest experiences I’ve ever had with an estate agent. He was very professional, kind and punctual. He was extremely informative by answering every question I threw at him, making … More
5/5
GoogleI definitely recommend CJ Hole, Southville as the best estate agent. I was well informed about all the necessary information and all my queries were addressed instantly. I would appreciate especially Lulu Z and the team for their efforts to … More
5/5
GoogleLulu was a pleasure to speak to and very helpful in arranging my viewings to rent a home. She was extremely quick at replying and made it a very smooth experience. I’ve dealt with many estate agencies but I couldn’t recommend CJ Hole … More
5/5
GoogleMoving to a new city is stressful enough, but the lettings team have been really friendly and helpful. Big thank you to Quaid, who showed us around a beautiful rental property and told us everything we needed to know about the area. He even … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018Source: The British Property Awards winners lists, as published, linked by year.
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Southville has the most, with 1,595 reviews rated 4.6 out of 5, followed by Bishopston with 891.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
