Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFrom start to finish Katrina and the team have been amazing ! Helpful , professional, friendly and caring and even willing to go the extra mile for which I am extremely grateful . Their communication is excellent too . I would strongly recommend this Agents , thank you so much everyone , you have been wonderful !
Leigh · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleAbsolutely Fantastic Service from everyone at Beresford Adams - wouldn’t use any other estate agent.. Professional, friendly and fantastic communication - Nothing is too much trouble. Special thank you to Amy and Louise :)
Julie · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
★★★★★ 5/5
GoogleI would like to say a big thank you to Thuin for being an outstanding professional, consistent and supportive throughout the process of buying a property. Thuin's customer service was exceptional.
Nothing was ever too much trouble, he got things completed at a high standard and was always available to pick up the phone or email me back.
I am exceptionally grateful to Thuin for all the assistance he provided.
I would highly recommend Beresford Adams Chester.
Soimusan · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleHuge thank you to George and the lettings team for going above and beyond to make a stressful time as easy as possible. I had to move due to landlords change in circumstances, and when I found another property with Beresford, George handled everything including negotiation with both the old and new landlord, coordinating tenancy start and end times, all to make sure my kids and I had a new place to call home as soon as possible. Thank you!
Leanna · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleWe used Beresford Adams to provide a probate valuation on our late Mother's bungalow. They were just brilliant at a very difficult time, so when we came to put the bungalow on the market we had no hesitation in asking them sell it for us. Once again we can't praise and thank everyone enough for there friendly, professional and excellent service throughout what transpired to be a longer than expected sale. Thanks so much to the whole team, Louise, Cherry, Katrina, Tuin and especially Amy who endured a lot of hassle on our behalf and who never lost her sense of humour or professionalism. The only thing I would do differently is to use an independent conveyancer rather than CCS. Would we recommend Beresford Adams..... I think you can already judge that our answer is a resounding YES, without hesitation or reservation.
Steve · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleWas completely brand new to homebuying and didn't know a single thing. From the viewing of the property all the way to the end of the sale, Cherry and Katrina were there on hand to help assist and lend me any advice I needed. Would have been lost without their guidance throughout the sale. But due to the professionalism I am now moved in only 1 1/2 months after the viewing and could not be happier. Thank you cherry and Katrina for making my first time buying experience a smooth quick and pleasant one. Would recommend to F&F.
Stuart · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleDelightful to buy a house with. I had a particularly complicated set of circumstances as I was buying while working abroad. The team, special mentions to Amy and Louise, were extremely helpful and understanding and I wanted to use this review to express my gratitude to them. I was also greatly aided by Beresford Adams being part of the Countrywide group as it helped me to speed up processes that would have taken much longer or even jeopardised the purchase. A particular mention to Thuin from the Countrywide, who works in the Beresford Adams Chester office. He was in constant and prompt contact with my solicitor leading up to the sale to make sure that the insurance policies matched my mortgage broker's requirements (which were more complicated than normal due to my working abroad). Everyone I spoke to at their office always provided sound, sensible and well-measured advice. I will rent the property out until I return from my travels and I look forward to working with Beresford Adams Chester to do this and I am confident that I will be able to post an excellent review of that part of their service in the future.
Tim · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.
★★★★★ 5/5
GoogleI sold my house through Beresford Adams Chester. Katrina was responsible for my case, and I couldn't have asked for more. All of the team, and especially Amy and Katrina were always helpful, and I felt as though they always went the extra mile for me. This was my first house sale, and whilst working full time, and dealing with this by myself, I always had their support when needed.
Katrina had a personable approach, and always answered my questions and gave good advice.
I would highly recommend this team with any sales in the future.
Katie · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleWhen I decided to sell my house, I went straight to Beresford Adams, knowing their long and good reputation in this city. I wasn't disappointed. Good advice, incredibly efficient service getting my property on the market and contacting potential buyers. As can happen, my first buyer fell through, but the moment that happened, the staff were straight on to finding me another buyer. Which they did, and in a matter of days, the sale was back on, and went to completion not too long after. They kept me in touch with the process, the documentation, gave me sound and useful advice every step of the way. I am grateful for a friendly, speedy and highly professional service, and have no doubts about recommending them. And my thanks to Katrina and Amy for their ongoing support through the sale.
Julian · 13 June 2020 · Beresford Adams Chester (1-3)
Agent replied · 12 June 2024
Thank you for your wonderful recommendation and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna (Customer Relations).
★★★★★ 5/5
GoogleMade moving slightly less stressful and had a very quick turn-around from viewing the property and submitting references, to moving in
Katie · 4 June 2020 · Beresford Adams Bangor (282 High Street)
Agent replied
Thank you for your great 5* review and kind words. Kind regards, Scott
★★★★★ 5/5
GoogleI am separating and under loads of stress, but you guys were just perfect, extremely quick helping me to get my new home smooth and without stress. And thanks for the flexibility as I had to change dates couple of times.
Mind · 19 April 2020 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
★★★★★ 5/5
GoogleAlways found them marvellous through two house sales within 5 years. Delighted with Mike always.
Nelle · 13 April 2020 · Beresford Adams Menai Bridge
Agent replied · 30 July 2023
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 5/5
GoogleVery helpful and polite made our purchase very easy.
Lee · 31 March 2020 · Beresford Adams Menai Bridge
Agent replied · 30 July 2023
Thanks for taking the time to leave this great 5* review. Best wishes, Lucy
★★★★★ 5/5
GoogleGreat people to work with, house sold within 2 days, everything went smoothly. Thoroughly recommended.
Tony · 27 March 2020 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleVery happy with my house purchase. Efficient, friendly and professional. The new home card was a lovely touch, thank you.
Louise · 27 March 2020 · Beresford Adams Chester (3 Friarsgate)
Agent replied
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleAs a tenant looking for a rented property in a stressful environment where lots of potential tenants where looking at each property I found this team made the process as easy as it could be for me. They were informative, supportive, made me feel calmer and can't thank them enough for this. Much praise for their friendly and professional work. Thank you.
SUSAN · 25 March 2020 · Beresford Adams Prestatyn
Agent replied
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleThankyou very much to hailey from beresford Adam's colwyn bay shes been the worlds best help and we couldnt of asked for more. She helped me and my family with everything we asked her for help with and more. Highly reccomend her to anyone.
John · 25 March 2020 · Beresford Adams Colwyn Bay
Agent replied
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleWould like to offer a big thanks to Martin for his mortgage advice, and Shan and Lisa in the branch for their assistance in finding and purchasing our first home. A friendly and helpful team who I'd have no reservations dealing with again.
Brendan · 25 March 2020 · Beresford Adams Bangor (282 High Street)
Agent replied
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 1/5
TrustpilotConmen and Scammers
Tried to buy a house from the Ruthin Wales branch. It had been on the market for over a year and was a real dump. It was in a forest so not a sort after property. As soon as we went to see it we liked it. We put an offer in. A day later we were locked in a bidding war with another couple who were desperate to buy it (ha, ha). They wanted us to submit final offer sealed bids. We decided not to increase our offer. 2 days later I received a letter from them to say our offer had been declined. They then phoned about a week later. And said we have good news. I said what are you talking about I thought we has lost the house? No they said the other couple have pulled out and the sellers have decided to accept your offer! No thanks I said. So from having no buyers for over a year in the space of a week this lost had lost two buyers.Of course the other buyer never existed. They made it all up. It was all a pack of lies to con more money out of us. They should be black listed as being conmen. Also be aware their so called financial advisor who is based at another branch is a major part of the scam. He should be reported too for proffesional misconduct.
PollittFCII · 19 March 2020 · Beresford Adams Porthmadog (148 High Street)
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 12 March 2020 · Beresford Adams Prestatyn
★★★★★ 5/5
GoogleRating only, no written review.
Neil · 12 March 2020 · Beresford Adams Prestatyn
Agent replied
Thank you for your 5* review, kind regards Donna (customer relations).
★★★★★ 1/5
GoogleI did want give a zero star but to write a review you have to give at list one .
We did choose this people to put our house on the market in a difficult time , and they stab us on our back !!!!
NOT VERY TRUSTY AGENTS
Start from the Boss Call James
I still don’t believe they force entry in our property and change the locks !!!!
Luciana · 9 March 2020 · Beresford Adams Wrexham (53 Hope Street)
Agent replied
Hi Luciana,
The Customer Relations Team have contact the local team about your review and they are disappointed to see such a review. After discussing your concerns with the local team I have been able to confirm that no one called James or similar works in this location. The team are also unable to locate any records for yourself.
With this in mind, I do believe your review may have been left against the wrong branch/company. However, should you wish to discuss further please do contact us at review@countrywide.co.uk.
Kind regards, Scott (Customer Relations)
★★★★★ 5/5
GoogleWe used Beresford Adams to provide a probate valuation on our late Mother's bungalow. They were just brilliant at a very difficult time, so when we came to put the bungalow on the market we had no hesitation in asking them sell it for us. Once again we can't praise and thank everyone enough for there friendly, professional and excellent service throughout what transpired to be a longer than expected sale. Thanks so much to the whole team, Louise, Cherry, Katrina, Tuin and especially Amy who endured a lot of hassle on our behalf and who never lost her sense of humour or professionalism. The only thing I would do differently is to use an independent conveyancer rather than CCS. Would we recommend Beresford Adams..... I think you can already judge that our answer is a resounding YES, without hesitation or reservation.
Steve · 9 March 2020 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleAbsolutely Fantastic Service from everyone at Beresford Adams - wouldn’t use any other estate agent.. Professional, friendly and fantastic communication - Nothing is too much trouble. Special thank you to Amy and Louise :)
Julie · 26 February 2020 · Beresford Adams Chester (3 Friarsgate)
Agent replied
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
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