5/5
Rating only, no written review.
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,199 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Colwyn Bay, Bangor (two offices), Wrexham (two offices), Mold (two offices), Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Conwy, Wrecsam and Caernarfonshire). Together they have 2,199 reviews on four platforms, rated 4.6 out of 5 overall.
2,130
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
We received a fantastic service from Beresford Adams when buying our house. Nathan was so knowledgeable and was very helpful, supporting us through the whole process of our first house purchase. He promptly chased up our queries by contacting the seller, conveyancer or solicitor and I would highly recommend Beresford Adams when buying or selling a house.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
The team at Beresford Adams Wrexham have been an absolute pleasure from the start. Alice valued our property and was a delight . So professional and knowledgeable giving excellent advice and guidance . She has been responsive to all communications. Laura showed potential buyers round our property and made us feel very comfortable and confident that the house would sell. Nathan has been such a star negotiating the sale on the property and exceeded our expectations. He constantly appraised us and worked hard to ensure we got the best possible price in the sale I would highly recommend the team at Beresford Adams WrexhamPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your excellent recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
5/5
The service from beresford adams was second to none. Great staff who kept me informed about the progress with letting my property. I’ve used other agents in the past but none as professional as beresford adams. Would recommend them to anyone who is looking for good service.PositiveProfessionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Exceptional staff at Beresford Adams, worth more than 5 stars. Very compassionate/ understanding and patient dealing with customers in a hectic market where many are people desperate for a place to rent. They listen to your situation carefully and are very proactive and think outside the box to try and get you a suitable place to live. Which is amazing and reduces your anxiety of finding place as you feel confident they are doing their best to help you. Highly recommend approaching Beresford Adams if you are looking for a place to rent.PositiveResponsiveness, Quality, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Beresford Adams have been handling the letting and management of my property for the past two years. Matthew, Natalie and the rest of the team are supportive, professional and highly dependable. They ensure that my property adheres to all the health and safety regulations as well as any maintenance issues. My property is well looked after in my absence and I'm consulted on every decision. I honestly can't recommend them highly enough.PositiveResponsiveness
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
I have nothing but nice things to say about Beresford Adams! From the moment I called them to ask to view a property last minute Melissa went out of her way to ensure we got a viewing that weekend. Not only this but she took us to see another property at the same time that hadn’t been listed yet. She is the most professional estate agent I have ever dealt with. From the moment we put in an offer through to finally completing, she was there every step of the way. She was always so kind and helpful, answering all my emails and phone calls. Any important news (such as offer being accepted, completing etc) she always called us which I really appreciated. I never once felt that she was just on the sellers side, I felt she had my best interests at heart too. Me and my partner are first time buyers and were very anxious throughout the process but Melissa really helped us to navigate through it all. I’m in love with our first home and only have Melissa to thank for that. I hope to stay in touch with her and Beresford Adams so that in the future, should we want to sell our first home and find something bigger, I will definitely go back to them. Thanks for everything Melissa, you are amazing at what you do! Thanks, Katy & Sam
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
We received a fantastic service from Beresford Adams when buying our house. Aimee O'Neill was absolutely amazing! She was very knowledgeable, extremely efficient and it was very reassuring to have her there when we purchased our first home, as it was all very new to us! She found us fantastic mortgage and insurance offers, promptly followed up our queries and was a constant source of support and information throughout the whole process. Nothing was too much for her and no question was a silly one! Thank you Aimee. I would highly recommend Beresford Adams when buying or selling a house.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
I have today bought a property through Beresford Adams. It has been a very complicated sale and Hannah, Geraldine and Ashley have been amazing. Nothing has ever been too much bother and they have managed the stressful situation both professionally and with good humour. I have no intention of selling but if I were, I would use them - I can not recommend them highly enough. Thank you :)PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
I have nothing but nice things to say about Beresford Adams! From the moment I called them to ask to view a property last minute Melissa went out of her way to ensure we got a viewing that weekend. Not only this but she took us to see another property at the same time that hadn’t been listed yet. She is the most professional estate agent I have ever dealt with. From the moment we put in an offer through to finally completing, she was there every step of the way. She was always so kind and helpful, answering all my emails and phone calls. Any important news (such as offer being accepted, completing etc) she always called us which I really appreciated. I never once felt that she was just on the sellers side, I felt she had my best interests at heart too. Me and my partner are first time buyers and were very anxious throughout the process but Melissa really helped us to navigate through it all. I’m in love with our first home and only have Melissa to thank for that. I hope to stay in touch with her and Beresford Adams so that in the future, should we want to sell our first home and find something bigger, I will definitely go back to them. Thanks for everything Melissa, you are amazing at what you do! Thanks, Katy & Sam
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
We received a fantastic service from Beresford Adams when buying our house. Aimee O'Neill was absolutely amazing! She was very knowledgeable, extremely efficient and it was very reassuring to have her there when we purchased our first home, as it was all very new to us! She found us fantastic mortgage and insurance offers, promptly followed up our queries and was a constant source of support and information throughout the whole process. Nothing was too much for her and no question was a silly one! Thank you Aimee. I would highly recommend Beresford Adams when buying or selling a house.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
Shame, I really wanted to give the full 5 stars in fairness we found Beresford very helpful and we thought supportive, selling and buying can be stressful and in our case we had trouble getting our mortgage on time ,I felt awful and as time went on it felt like we would never be going through with the sale , we kept being reassured all will be well and there are many others in the same situation, that kept us feeling positive and hopeful, we then had a phone call from our buyer asking if we where still selling because Beresford Adams had sent them another property to view, Luckily they loved our house but imagine if they went for the other property instead of ours, unbelievable when Beresford where supposed to be on our side, we where already stressed and this just added to it, if all goes to plan I am sure they are very good but that felt underhand and sneaky to us, as I said its a shame because they do come across as very helpful , maybe thats just how the game goes, you hear of estate agents telling fibs all the time and some do have a bad reputation but I really liked this agent to begin with, hopefully this was a one off. Sorry Beresford Adams, not good enough.NegativeProfessionalism
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
3/5
Needs to update the website ie take down the sold properties
Hi Julie, if sold properties appear on our website, it's because we have instruction for them to appear in this way. Graham, Customer Relations
5/5
The staff at the wrexham branch were very professional , helpful , friendly and we would recommend them to anyone
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Brilliant service from the Wrexham branch, Alice came out to value our house, has answered all our e-mails and questions, she's a star. Would highly recommend Beresford Adams.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
We had a fantastic experience with Beresford Adams Wrexham. Fast service, quick responses to any and all questions, would 100% recommend. House was on Rightmove and had viewings within 48 hours (if that) of Beresford Adams taking our house on its books - brilliant service
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
We used Beresford Adams recently to sell our house and can’t fault them at all! Service was quick and professional, they never minded us ringing and asking for updates. They were friendly and helpful. Would definitely recommend them and use them again
Thanks for your amazing 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Absolutely outstanding service from start to finish, Alice was so supportive and absolutely knows her stuff about the best way to market your property, she stayed in touch the whole way through and was always taking my calls and responding to my texts, with the most cheery manner we sold our house within 2 day of being on the market with this amazing company, Nathan was the main guy who sorted all our viewings, dealt with any offers and advised us every step of the way with what to do regarding the offers Nathan and I always had such a giggle and he always would ask how our new baby was. These 2 amazing members of staff are an absolute credit to the company and made selling our house such an exciting time. Thank you so much Alice and Nathan
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
The service we have had so far from Beresford Adams in Wrexham has been first rate, particularly from our agent, Alice Lofts, and the branch manager, Liz Miller-Eccleston. Alice efficiently and accurately valued our house, and, with the aid of extremely professional photography from Peter, quickly put together attractive sales particulars. The house was put on the market at the earliest opportunity and our first request for viewing came within the hour. Alice has kept us informed of every development and even contacted the estate agent of the property we wish to buy to keep them informed of progress. Liz has also taken a personal interest and both Alice and Liz have offered sound advice. They couldn’t have been more helpful.
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
I had brilliant service from the team in the Wrexham branch. Alice, who came out and valued my property was very knowledgeable and a lovely lady. Nathan, who had already shown me around countless properties beforehand, was a true superstar! He always had time to reply to my questions and offered support when I needed it and did it all with a smile. And last but by no means least,, Liz, who manages everything. She went over and above with helping me fill out the countless forms and making sense of the legal stuff I know nothing about. The atmosphere in the branch is always welcoming and cheerful. If I was ever in a buying or selling situation again I wouldn’t hesitate to return to them. Highly recommended.
Hi Louise! Thanks so much for this great 5* review and for recommending us! Liz and the team really appreciate your feedback and kind words. Graham - Customer Relations
3/5
Rating only, no written review.
5/5
Very helpful thankyou
Many thanks for your great 5* review. Best wishes, Lucy, Customer Relations.
3/5
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A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Chester (1-3) has the most, with 281 reviews rated 4.2 out of 5, followed by Prestatyn with 241.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.