Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,199 reviews across 24 offices and 3 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Colwyn Bay, Bangor (two offices), Wrexham (two offices), Mold (two offices), Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Conwy, Wrecsam and Caernarfonshire). Together they have 2,199 reviews on three platforms, rated 4.6 out of 5 overall.
2,130
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom start to finish Ashley and Sian at Beresford Adams Bangor were always available for all our enquiries. Our purchase went smoothly and they always responded to queries super quickly and they even gave us a moving in goody bag which came in super handy. Would highly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
GoogleVery poor service got an approval for rent 2 weeks ago and until now didn't get the keys. All of that because they did know how to work and need to wait for the gas certificate. They told me you will move next Monday and the Monday comes and nothing happens then they say next Friday the same thing didn't moved and the the same story Monday then Friday then Monday and until today nothing happened. I'm living in a hotel and it cost me 4 month of rent because they don't know there job and now there answer is "we only can say the we are SORRY". I lost a lot of money because the poor experience and bad service. Next time when you want to rent any property prepare the certificate paperwork and documents then advertise for the property.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleMet Emily at the property and she was extremely informative and professional. All communication with the company have been very useful and positive
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleNightmare agents. Constantly chased to get repairs done and too many staff not updating info. Dealing with local branches and countrywide wasn't easy as they didn't communicate and it was a case of left not knowing what right was doing . Took over a month to receive our deposit back too. Our complaint fell on deaf ears. Wouldn't want to deal with them again
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleWe have used Beresford Adams Colwyn Bay branch for 2 1/2 years as our letting agents. Unfortunately we would not recommend their service. It fell short of our expectations on numerous occasions and the communication was very poor. We have used another letting agent out of area for the same length of time and therefore have a point of comparison.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom the moment I entered the shop the staff were welcoming, helpful and friendly. I had to sell my parents bungalow following the death of my Father and they were understanding and supportive. Throughout the sale process they were with excellent communication and information . Can't fault them. Highly recommended. Thank you.
Hi Ann, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.
5/5
GoogleAfter deciding to sale our home, we were most impressed with Beresford from our initial meeting. They offered a realistic price for our property and handled all viewings, which was imperative for us with a newborn. Our house sold very quickly and we were very happy with the communication moving forward. The team went above and beyond on occasion & were a pleasure to deal with over email, telephone and when popping in. They made the whole process very stress free from a sales perspective. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have to thank beresford Adams for sticking with me on buying a house and Joe who I spoke to was amazing also I would like to say a special thank you to Nikita salisbury for being amazing and helping us buy the property as we have had trouble with another mortgage broker which took us a very long time so we went with Nikita and she stepped in and got it sorted in the space of a month. If you need a mortgage please go with Nikita she is amazing.
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently sold my house with Beresford Adams Mold, and I highly recommend them. They were friendly, very professional and would keep me updated frequently throughout the process. Joe was excellent, and went above and beyond his duties. 5 out of 5.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDidn't end up putting in an offer for the house we saw (though we were close, we managed to find an even better one), but Joe was nothing but friendly and helpful the whole time. We've dealt with estate agents who almost seemed like they didn't care, not responding to our communications, really knowing nothing about the property we were looking at, etc. Not to mention Reades and their awful online booking system, that we must have filled out a dozen times to try and see three houses. But Joe was a cut above, honestly felt bad not offering on the house! Similarly, the mortgage advisor/broker Nikita is excellent, offering some really good advice, genuinely trying to look out for us and making some good points and observations that me and my hours of research completely missed or didn't appreciate. If you see a house you like the look of and this branch of Beresford Adams is the realtor (nothing against other branches, but I can only vouch for this one), you should definitely get in touch because they are a pleasure to work with.
Thank you for your superb 5* review and your kind words which I have passed on to the Mold team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor attitude.
I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.
5/5
GoogleI have to thank beresford Adams for sticking with me on buying a house and Joe who I spoke to was amazing also I would like to say a special thank you to Nikita salisbury for being amazing and helping us buy the property as we have had trouble with another mortgage broker which took us a very long time so we went with Nikita and she stepped in and got it sorted in the space of a month. If you need a mortgage please go with Nikita she is amazing.
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently sold my house with Beresford Adams Mold, and I highly recommend them. They were friendly, very professional and would keep me updated frequently throughout the process. Joe was excellent, and went above and beyond his duties. 5 out of 5.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleDidn't end up putting in an offer for the house we saw (though we were close, we managed to find an even better one), but Joe was nothing but friendly and helpful the whole time. We've dealt with estate agents who almost seemed like they didn't care, not responding to our communications, really knowing nothing about the property we were looking at, etc. Not to mention Reades and their awful online booking system, that we must have filled out a dozen times to try and see three houses. But Joe was a cut above, honestly felt bad not offering on the house! Similarly, the mortgage advisor/broker Nikita is excellent, offering some really good advice, genuinely trying to look out for us and making some good points and observations that me and my hours of research completely missed or didn't appreciate. If you see a house you like the look of and this branch of Beresford Adams is the realtor (nothing against other branches, but I can only vouch for this one), you should definitely get in touch because they are a pleasure to work with.
Thank you for your superb 5* review and your kind words which I have passed on to the Mold team. Best wishes, Lucy, Customer Relations.
5/5
GooglePurchased a property that was listed with Beresford Adams. Excellent communication from Leanne
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSold my house with Beresford Adams. Great customer service, especially from Leeanne who always kept in contact and did her best to push the sale through quickly . Thankyou.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleHolywell branch - avoid!! At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid. Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent Customer service from Leeanne and her colleagues. They made the whole House buying process so much easier. Would recommend them to anyone, they were absolutely brilliant at every step of the way.
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Googlewe had need to sell a property nearly five hours away from where we live. Rhian and her team were awesome. responsive and good communication at all times. never had to chase them. they did what they said they would do. we couldn't have done this without their support. thank you.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe are in the middle of purchasing a property from the Caernarfon branch, and I cannot praise the staff enough. They have been very responsive to my calls alway's happy to do a viewing when they could, overall an excellent service from them all, I wouldn't hesitate to recommend them.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
GoogleDon’t waste your time or money. Absolutely abysmal. Will lie to you on your purchase then happily let you spend money when they know the deal has changed, Buyer absolutely beware. Only given 1 star as I couldn’t give minus 50. Steer clear.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleGood estate agents looked after us well
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJamie Moorhouse was outstanding and we certainly are coming back to Beresford Adams with the second rental that will require a new tenant later in the year if Jamie is to be our point of contact. Jamie is a real people person and did not just show people around we were able to ascertain more about the people he took around to enable us to make a decision. In a world where there can be bad tenants (touching wood as I say it now), we have found Beresford Adam great in finding us good tenants. Though Jamie Moorhouse who was involved in finding this year's tenant was brilliant and we look forward to working with him and the rest of the team again as they were great too, you have a brilliant team---do not change them and look after them as they are a credit to Beresford Adams.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleFantastic, professional service from Katrina and Kevin. Highly recommend these guy’s
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 241.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
