Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have just completed on our first home with the help of Aimee O’Neill as our mortgage advisor and Kate Owen as our agent and both have been exceptional the whole way through! Aimee deserves a pay rise with the amount of work and extra hours she put in going above and beyond to take the stress out of our hands.
Unfortunately, due to no fault of the team we had hit a few snags during our journey and the whole process has taken about 5 months, however, Aimee and Kate have fought our corner the whole way through, kept us well informed and reassured us at every turn.
Being first time buyers we honestly had no idea what we were doing and this team were attentive and helpful answering all of our questions no matter how little or tedious!
I would absolutely recommend both Beresford Adams Chester and Countrywide Mortgages to anyone looking to buy their first home and we will absolutely be going back to them in the future!
Thank you so much!
Evelyn · 9 January 2025 · Beresford Adams Chester (1-3)
Agent replied · 23 January 2025
Thank you so much for your wonderful 5* review! We're thrilled to hear that Aimee and Kate were able to provide exceptional service and support throughout your home-buying journey. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHonestly couldn’t thank Sam at Beresford Adams for all her support throughout our tenancy.
We would highly recommend.
Nothing is too much to ask, very professional. Easy to speak with, and very understanding!
Thank you for your continued support.
Penny · 8 January 2025 · Beresford Adams Prestatyn
Agent replied · 10 January 2025
Thank you for taking the time to leave us your 5* review and recommendation Penny! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCarol was very good throughout the entire process of buying the house!
Ana · 30 December 2024 · Beresford Adams Menai Bridge
Agent replied · 23 December 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJamie recently found us tenants on 2 properties. He was most helpful and everything went smoothly
Kerry · 18 December 2024 · Beresford Adams Colwyn Bay
Agent replied · 8 January 2025
Many thanks Kerry for the fantastic 5* review. I have passed your flattering comments onto Jamie and the Colwyn Bay branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJamie recently found us tenants on 2 properties. He was most helpful and everything went smoothly
Kerry · 16 December 2024 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 22 December 2024
Many thanks Kerry for the fantastic 5* review. I have passed your flattering comments onto Jamie and the Colwyn Bay branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am picking the keys up to my new rental property in a couple of weeks' time and I cannot thank Beresford Adams enough for all their help in finding me a property during these difficult times. They phoned me every time something came up, arranged viewings for me and kept me updated throughout. In particular I would like to thank Lisa Hayne who is the letting agent for my new property. She has gone out of her way for me and really cares about finding a property for you. Thanks also to Sam Galvin who contacted me with potential properties and sent me their details and photos. I have used them previously to buy and sell properties (thank you Kayliegh Jones!) and they are without doubt the most professional and proactive estate agents in the area. They are the only estate agents I will use. Thank you so much!
Michelle · 12 December 2024 · Beresford Adams Prestatyn
Agent replied · 26 December 2024
Thank you for your 5* review Michelle. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeresford Adams have been great in the sale of my property. Carys was on hand to answer any of my questions and was always back and forth between myself and the buyer to keep the sale moving forward. Would highly recommend and definitely use again if needed.
Jordan · 11 December 2024 · Beresford Adams Colwyn Bay
Agent replied · 8 January 2025
It’s really lovely to read another 5* review and recommendation Jordan. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAVOID!! REALLY unprofessional service, antagonistic staff made the whole process miserable. One day they ignore you, the next they demand everything from you at once. I will never recommend the Holywell branch to anyone.
Dion · 10 December 2024 · Beresford Adams Holywell Sales
Agent replied · 23 November 2024
Hello Dion,
Thanks for your recent comments, however, please can you confirm it was this office that you dealt with as we have no record of you as a purchaser or a vendor with this branch. We have also tried to check all our personal representee forms and we cannot find a mention of you. Please if you could call the branch on 01352 711456 or email on review@countrywide.co.uk I will be more than happy to speak to you and discuss your review.
We pride ourselves in our customer service and are really disappointed that we cannot find you on our systems and would love to speak to you.
Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleBeresford Adams have been great in the sale of my property. Carys was on hand to answer any of my questions and was always back and forth between myself and the buyer to keep the sale moving forward. Would highly recommend and definitely use again if needed.
Jordan · 9 December 2024 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 22 December 2024
It’s really lovely to read another 5* review and recommendation Jordan. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from the lettings team especially a lovely helpful young lady named Lauren. Many thanks
Wendy · 6 December 2024 · Beresford Adams Prestatyn
★★★★★ 5/5
GoogleI have been using house rental agencies for a long time and until now, it was a nightmare to trust them in the search for your new home. until I discovered Beresford Adams in Prestatyn it was the end of my nightmare, made up of a very professional and friendly team, ready to help and answer all questions I was really very impressed and I strongly encourage anyone looking for a new property investment plan to go to this company. a big special thank you to Lauren Holden 🙏
Paul · 6 December 2024 · Beresford Adams Prestatyn
★★★★★ 5/5
GoogleI’ve been searching for the perfect rental property for a while.
Lauren has been so supportive she is an actual asset to Beresford Adams Prestatyn. From the intial viewing to application she’s seen me through it all so professionally.
Forever grateful for this one after being let down so many times
Thankyou Lauren.
Lynsey · 5 December 2024 · Beresford Adams Prestatyn
Agent replied · 8 December 2024
Hi Lynsey, thank you so much for your wonderful 5* review! We're thrilled to hear that Lauren provided such excellent support throughout your search for the perfect rental property. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleHad the BEST service from Lauren in the lettings department, going above and beyond to help us when we hit crossroads getting our new flat. Thank you so much for your patience and for being so understanding and helpful
Izzie · 5 December 2024 · Beresford Adams Prestatyn
Agent replied · 8 December 2024
Thank you so much for your wonderful 5* review Izzie! We're thrilled to hear that Lauren provided such excellent service and was able to assist you so effectively. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
Googlefantastic service from the Prestatyn Branch, thank you for all of your help
Isobelle · 5 December 2024 · Beresford Adams Prestatyn
Agent replied · 26 December 2024
Thanks Isobelle for your great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUsed Prestatyn office for over 7 years and never once considered changing management of my letting. Friendly and helpful service throughout the period. A special shout-out for Sam who often went the extra mile and provided excellent communication.
Alexander · 5 December 2024 · Beresford Adams Prestatyn
Agent replied · 26 December 2024
Many thanks for the great 5* review and your kind words Alexander. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally can't Thank all the staff for helping us find a new home, we found out in July we were being evicted, and we received an email with every property they had to rent when they received them. We have now moved into our forever home.
Susan · 3 December 2024 · Beresford Adams Prestatyn
Agent replied · 8 December 2024
Thank you for your glowing 5* review Susan. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCary's and all the team were a great help to me when I was purchasing property and chased up Solicitors to get the sale moving. Helpful, friendly and a great service. Thank you
Christina · 3 December 2024 · Beresford Adams Conwy (22 Conway Road)
Agent replied · 10 December 2024
Thank you for your glowing 5* review Christina. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a lovely experience from start to finish. Lauren was amazing nothing was too much trouble, it’s my first time renting a property and I was so looked after. Thanks again for all of your help and support :) xx
Paige · 2 December 2024 · Beresford Adams Prestatyn
Agent replied · 8 December 2024
Thank you Paige for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Ffion · 2 December 2024 · Beresford Adams Colwyn Bay
Agent replied · 9 December 2024
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again.
Lucy,
Customer Relations Team
★★★★★ 5/5
GoogleCary's and all the team were a great help to me when I was purchasing property and chased up Solicitors to get the sale moving. Helpful, friendly and a great service. Thank you
Christina · 2 December 2024 · Beresford Adams Colwyn Bay
Agent replied · 9 December 2024
Thank you for your glowing 5* review Christina. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMargaret Chilton-Jones
We, my late husband and I, bought our house in Rhos on Sea in 2009 and had excellent Service then from Beresford Adams.. When my late husband died in 2016 I continued to live there happily until my body was disintegrating after nursing him I had to move into Sheltered Care Home in 2023.
I'm telling you this as very relevant to the wonderful and exceptional care, help and concern given to me by Zoe and Carys throughout the whole selling period, as I needed extra help as not able to be there for long periods in an empty house with only my walker chair and unable to take readings, stretch up or lift or sit alone for hours alone. They're incredible help was life-saving as none of my large family live anyway near. Thank you with all my heart to Zoe & Carys. You have been exceptional.
Margaret · 2 December 2024 · Beresford Adams Colwyn Bay
★★★★★ 5/5
GoogleExcellent service
Rebecka · 2 December 2024 · Beresford Adams Wrexham (53 Hope Street)
Agent replied · 9 December 2024
Thank you for taking the time to leave us this amazing 5* review Rebecka. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and lovely people
Paul · 1 December 2024 · Beresford Adams Prestatyn
Agent replied · 8 December 2024
Thank you Paul so much for your kind words and the 5* review! We're delighted to hear that you found our team helpful and lovely. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleA top bunch of people always giving a top tier level of service!
Ryan · 1 December 2024 · Beresford Adams Prestatyn
Agent replied · 8 December 2024
Many thanks Ryan for your great 5* review. Kind regards, Lucy, Customer Relations.
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