Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
2,157 reviews across 24 offices and 4 platforms
Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Bangor (two offices), Wrexham (two offices), Mold (two offices), Colwyn Bay, Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 2,157 reviews on four platforms, rated 4.5 out of 5 overall.
2,088
Reviews on Google
All 24 offices
6
Reviews on Facebook
All 24 offices
62
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 24 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Beresford Adams is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe desperately needed to move closer to where wifey works and Beresford Adams did the magic. I felt their passion to genuinely provide solution all the way. It started from my first conversation with Samantha, to viewing time with Lisa and phone conversation with other staff of Beresford Adams. This move will practically save us 2 hours travel time daily. House size is right and location is perfect !!! Thank you to the great team of Beresford Adams Prestatyn.
5/5
GoogleThank you to Tarryn and everyone at Beresford Adams. Great customer service!😊 …
Thank you for your kind words! We strive to provide exceptional customer service and are thrilled to hear that you had a great experience with Tarryn and the rest of our team. We look forward to serving you again soon! 😊 Kind regards, Lucy, Customer Relations. …
5/5
GoogleAll the staff in Beresford Adams, Prestatyn, were really professional & thorough, constantly at the end of the phone solving any problems that came up, and did an excellent job for us. Can’t recommend them highly enough!
5/5
GoogleAbsolute godsend, me and my mum went in to the estate agent, thinking of moving to Wales from Manchester, Julie went far and beyond to help us with what we are looking for, she welcomed us, friendly and polite all the way. Always a quick response if we had emailed the office, always communicated with us, via text email and phone call. Shona was also friendly and polite, both Julie and Shona made conversation. Thank you both so much to you both for everything you are doing.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with the service we received when renting a property from Beresford Adams. Any issues whilst we were there were dealt with promptly and the comunication post rental has also been top notch.
5/5
GoogleAbsolute godsend, me and my mum went in to the estate agent, thinking of moving to Wales from Manchester, Julie went far and beyond to help us with what we are looking for, she welcomed us, friendly and polite all the way. Always a quick response if we had emailed the office, always communicated with us, via text email and phone call. Shona was also friendly and polite, both Julie and Shona made conversation. Thank you both so much to you both for everything you are doing.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThe staff are really friendly
The staff are really friendly. Anything they can do to help is no issue. Very efficient.
5/5
GoogleWe had a great experience with Tarryn from Beresford Adams while moving into our new rental home. She was really friendly, super responsive, and made the whole letting process feel easy and stress-free. Tarryn kept us updated at every stage and was always happy to help with any questions we had. We’re really thankful for her support and would definitely recommend Beresford Adams to anyone looking to rent. Thanks so much, Tarryn!
5/5
GoogleWe recently sold our house through Beresford Adams in Abersoch and would highly recommend them. They worked extremely hard throughout what was a challenging time and were always professional, polite and friendly. We cannot thank them enough!
5/5
GoogleLesley @ Beresford Adam's has been amazing through our purchase process these last few months. Lesley has been so supportive & commited to us. Best of all, she's been absolute joy! We've both laughed so much with her. We can't thank her enough. Esme & Marley x
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a very smooth and great experience renting through Beresford Adams. Lewis was fantastic, he guided me through the whole process with professionalism and a friendly attitude. Highly recommended!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI can't fault Chris. From the outset Chris went above and beyond to ensure a smooth transition from a flexible to a more secure fixed-rate mortgage. The new mortgage will save money and provide much needed peace of mind during the present economic climate. Chris was very sympathetic towards my current situation and was able to secure a new mortgage that met my needs perfectly. There is no doubt that I will consult Chris again when my mortgage needs reviewing.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI have just sold my property with the Abersoch Team, I highly recommend Martin, Vanessa and Tracy who have gone the extra mile to support me through the sale. The personal service has been excellent- prompt and always friendly. A big thank you to the team.
5/5
GoogleFriendly and professional service from Beresford Adams and their agent Jamie Moorehouse
Hello Daniel, Thank you for your wonderful 5* review! We're thrilled to hear that you received friendly and professional service from Jamie Moorehouse and the team at Beresford Adams. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had a very smooth and great experience renting through Beresford Adams. Lewis was fantastic, he guided me through the whole process with professionalism and a friendly attitude. Highly recommended!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleBeresford Adams have helped us with a number of our properties and have been excellent. Very professional highly recommend.
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
GoogleI’ve had an incredibly frustrating experience with Beresford Adams and would strongly advise others to steer clear. Despite numerous emails, they have consistently failed to respond, and every promise of a call back has been completely ignored. It's now been over three months since I moved out, and they are still withholding my housing deposit without any clear explanation or resolution. Their communication is nonexistent, and the lack of accountability is unacceptable. Avoid this agency if you value your time, money, and peace of mind.
Hello Randy, I'm sorry to hear about your frustrating experience with Beresford Adams. Your concerns about communication and the delay in returning your housing deposit are important to us. Please contact us at review@countrywide.co.uk so we can address this matter promptly. Best regards, Lucy, Customer Relations Team
5/5
GoogleFantastic dealing with Beresford adams from start to finish couldn't ask for more and a special thankyou to the two ladys called Carys who helped me every step and made sure everything went smoothly and without a hitch,always returned calls and prompt emails and a pleasure to deal with. 😀 🥳🥳🥳
1/5
GoogleShocking service from these put house up for sale last year ended up taking it bk off the market doing viewings for people that couldn't actually buy or wasn't in a position to buy And also doing alot of them myself. Instead of these doing what there payed to do the signage guy broke not one but two off my concrete posts these was informed nothing was done to replace or repair can never speak to who you ask for just terrible service in general Used there mortgage advisor on my first property purchase biggest mistake I ever made basically seen me coming three years on a shit deal AVOID THESE AT ALL COSTS
Hi Thomas, thank you for your review, however upon further investigation we have never ever had any dealings with you, so we would question why you are leaving a review in the first place. We note you had dealings with another local agent, so perhaps you are confused? Mold is a very small town and we have a fantastic relationship with our customers, many of who are known to us personally, which is reflected in the brilliant feedback we receive. Of course, if you believe we are mistaken, please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleShocking
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
GoogleShocking service from these put house up for sale last year ended up taking it bk off the market doing viewings for people that couldn't actually buy or wasn't in a position to buy And also doing alot of them myself. Instead of these doing what there payed to do the signage guy broke not one but two off my concrete posts these was informed nothing was done to replace or repair can never speak to who you ask for just terrible service in general Used there mortgage advisor on my first property purchase biggest mistake I ever made basically seen me coming three years on a shit deal AVOID THESE AT ALL COSTS
Hi Thomas, thank you for your review, however upon further investigation we have never ever had any dealings with you, so we would question why you are leaving a review in the first place. We note you had dealings with another local agent, so perhaps you are confused? Mold is a very small town and we have a fantastic relationship with our customers, many of who are known to us personally, which is reflected in the brilliant feedback we receive. Of course, if you believe we are mistaken, please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleSimply lazy and lacks integrity
1/5
GoogleShocking
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
GoogleI strongly advise against using this agency to manage any property. In my experience, they have consistently demonstrated a complete lack of capability in handling even basic responsibilities. From withholding funds without clear explanation, to failing to take or provide accurate meter readings, their service has been disorganised and frustrating. Every time you contact them for information, no one seems to know what’s going on, and promises of a callback are rarely, if ever, fulfilled. There is a clear lack of accountability, with staff turnover so high that it's impossible to know who is managing what. You’re constantly being passed from one person to another with no resolution in sight. In short, they are not equipped to manage properties in a professional or reliable manner. AVOID at any cost !!!!
Hello Margarita, Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you've encountered. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 239.
The 24 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.
