Andrew Grant reviews

★★★★★ 5/5

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Excellent Service

Throughout the whole sale process the team at Solihull were fantastic, especially when delays or issue outside of our control arose. A first class service from start to finish.

David · 19 August 2016 · Andrew Grant

★★★★★ 5/5

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Excellent and courteous service

The team at Worcester helped us enormously when we purchased a property earlier this month. Nothing was too much trouble, Matthew and Mary Ann in particular should be commended, for their constant assistance and caring attitudes. I wouldn't hesitate to recommend this company to others.

Susie · 17 August 2016 · Andrew Grant Country Homes

★★★★★ 1/5

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Where do I begin

Myself and my partner picked Andrew Grant to be our estate agents when we rented our first property, what a mistake that was. From the start we didn't feel welcomed into the property, the day we picked up the keys they were practically thrown at us, and from then on it just got worse and worse. This was going to be our first home together so it was scary enough and Andrew grant made everything 10x worse. The service from staff was just horrendous, the attitude of some of them was that bad i actually thought it was some sort of set up, we're not rude people and had no reason to be treated this way. The property we moved into was falling apart from the beginning, although it looked beautiful to the eye the actual place itself was falling apart bit by bit because of the awful building work. When we would call up and ask for someone to come take a look it would take them weeks at a time, and the 2 guys in particular they sent out absolutely infuriated me. They made jokes about how bad the foundation of the house was and how I was stupid to move there in the first place, they said it'll have problem and after problem and as that was my first house I was absolutely terrified by that statement. We let all that slide until the end of our tenancy, when we moved in to the property it was so filthy and dirty we spent a whole week cleaning it before actually moving in, and when we left we cleaned the place again top to bottom although I just wanted to get out as quickly as I could. Andrew grant then took 3 weeks to discuss our deposit with us, which only happened because WE called 8 times in one week trying to get hold of someone but they were all "out of office" every single time we tried. That aside, when we finally reached Sulmaan Mohammed he explained they were taking money off for cleaning, although the place was 10x cleaner than it was when we moved in! But, we had another house at this time so we needed the deposit back desperately so we didn't look too far into the deduction. Sulmaan then promised we would have the money back within 3-5 working days, it has now been a further week! When I called Sulmaan he said it was because the main lady that deals with it is away on holiday. And that's my problem how exactly? So if you're thinking about renting from Andrew grant make sure nobody is on holiday because you won't get your deposit back apparently!! It's a complete joke. We were so calm and patient throughout this horrible experience but the fact Andrew Grant asked me for a review just made me think how careless they are. They obviously haven't looked over my tennancy and seen all the problems we've had otherwise they would never have asked for a review from me. So long story short we have moved into our lovely new home with the most amazing help from Nicol and Co estate agency (an estate agency that actually knows what customer care means) and were so happy to have that 6 months of our lives over and done with. To think we almost took out a year tenancy!!! Oh and also, all the things that went wrong in the house they tried to take money off us for even though we called them and reported it as soon as it happened. They're an absolute con. So anyone thinking of renting off this awful company please note I spoke to around 12 staff members and they're all as rude as each other. It was without a doubt the most stressful and unhappy time of my life and I'm glad it's over with. Cheers!!

Anonymous · 13 August 2016 · Andrew Grant

★★★★★ 5/5

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Outstanding service

The service provided by the Droitwich office was superb, Especially from Jemma, Kirsty and Hayley who were always pleased to help. tour property was sold within a day at a great price. We couldn't have asked for anything more from an estate agent

Paul · 12 August 2016 · Andrew Grant

★★★★★ 5/5

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Excellent Service from Megan!

I tried to sell my flat but was not successful due to market conditions in that price range, after many viewings and consistent feedback from Megan I decided to rent the flat out. Within a month my tenants have moved in, thank you - nice to have it occupied again. Megan was always cheerful, helpful and provided me with feedback throughout the process. I would not hesitate to recommend the team in lettings, sales and property management in Worcester to all of my friends. Thank you all!

Jemma · 11 August 2016 · Andrew Grant

★★★★★ 5/5

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Excellent commercial shop letting service.

Andrew Grant advised us as landlords in connection with the letting of a retail shop, giving advice on rental value and marketing procedures. This was most valuable because, whilst the property was in Northfield, Birmingham, we are based on the south coast. We met a representative of Andrew Grant at the property in the first instance and subsequently we were kept very well informed of interest from parties who viewed. We gained the impression that Andrew Grant were doing their utmost to find a good tenant as quickly as possible., A letting has now been completed and we are delighted with the excellent service we received throughout.

John · 9 August 2016 · Andrew Grant Commercial

★★★★★ 3/5

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Attention to detail poor

Very quick and helpful, although in our opinion attention to detail not a strong point of the person dealing with us. Getting our names wrong and posting our purchase details to the wrong address. Which our neighbour opened, the letter contained all our details including solicitor, purchase price, property details etc. When complaining I just got 'sorry for the admin error' which I don't think is good enough! As this is a data protection issue.

Amy · 9 August 2016 · Andrew Grant

★★★★★ 5/5

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Purchase - Bronte Farm Road

Matthew was excellent from day one. Helping us through the budding, purchase and legal side. Would recommend, and would use in future.

Robin · 9 August 2016 · Andrew Grant

★★★★★ 1/5

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Never again!

We recently purchased a property through Andrew Grant and I have to say it was one of the worst experiences of our lives!! I know the Agent works on behalf of the seller, but surely the buyer should have some consideration too?! The staff there were totally unhelpful and made us feel they were doing us a favour by selling to us. They turned, what should have been a happy and exciting experience into a stressful and unhappy one! We will never purchase or sell a house through these Agents ever again!!

Anonymous · 4 August 2016 · Andrew Grant

★★★★★ 5/5

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Very good service would recommend

We used Andrew Grant to sell our home - having had a bad experience with another agent and was very pleased with their service! They have a professional, no pressure approach, which we appreciated. They fully explained all their costs and terms & conditions, so their were no nasty surprises. We chose to use their professional photographer to market our home which gave great results and portrayed the high quality finish that our home has. My only slight negative was after a couple of weeks of low interest I had to ask for our marketing to include a premium listing on Rightmove which they did straight away and resulted in successful sale.

Trudy · 3 August 2016 · Andrew Grant

★★★★★ 5/5

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A great team effort

With the rise of online estate agency services we feel that our experience just shows why having a real live estate agency is worth every penny. From pitching our property at the optimum price, vetting prospective viewings, handling the viewings and then negotiating through the ,minefield of the conveyancy process. We found we had better feedback from our estate agents than our solicitors, and appreciated the way they liased with other people in the chain to keep us informed. Also appreciated the reassurance needed at the right time when a wobble looked likely. Yes, you can do it on the cheap, but as they say, you get what you pay for!

Colin · 2 August 2016 · Andrew Grant

★★★★★ 5/5

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Happy customers

We were very happy with all aspects of communication with the team. Our expectations were met, thank you!

Philippa · 2 August 2016 · Andrew Grant Country Homes

★★★★★ 3/5

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Started well, went downhill

Started well with valuation and putting together brochure. Let down by many cancellations and one no show. Vetting of clients must be looked at. Feedback was poor. General contact and suggestions for improving/updating sales details was poor. Overall very disappointing.

Christopher · 2 August 2016 · Andrew Grant Country Homes

★★★★★ 5/5

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Terrifice Service Overall, and... Rescued A Deal That Was Falling Apart

A partner in the AG commercial dept. intervened / mediated in an issue which was threatening to totally derail an agreed sale. Both sides were brought back to the table and the deal finally concluded. A special mention must go to staff at AG Hereford office, who basically couldn't do enough to help. As I am presently overseas, this involved a considerable amount of additional assistance on their behalf, but this was provided in a swift and professional manner. All in all, extremely satisfied with Andrew Grant's service throughout, and would recommend them to anybody!

Gerry · 2 August 2016 · Andrew Grant Commercial

★★★★★ 5/5

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Sale of a Parkhome

Fantastic service from the Andrew Grant team in Henley in Arden. The only local agent with the knowledge and skills to market parkhomes appropriately and achieve sales success.

Colin · 2 August 2016 · Andrew Grant

★★★★★ 5/5

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Matthew brought a smile to my face during a very stressful time

Matthew from Andrew Grant Malvern was great the whole way through the process. He was the only person who bothered to ring up on our 'completion day' to make sure we were okay as he hadn't heard anything and therefore hadn't been able to give us the keys.. We ended up homeless for the night with no where to go but Matthew and the team managed to bring a smile to my face during the most stressful 24 hours I have ever had and for that, I am very grateful!

Charlotte · 27 July 2016 · Andrew Grant

★★★★★ 5/5

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An agent in controll

More than impressed with the overall efficiency of the staff at Andrew Grant.. I would not hesitate to use this company again. One priority is a quick reply to my emails, no problem here, very quick replies. I would like to thank all the staff and a special thank you to Gabriella Kent for all her hard work bringing the sale to its conclusion, Kindest regards, Roger Hill.

Roger · 27 July 2016 · Andrew Grant Commercial

★★★★★ 5/5

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Friendly and Professional Team

Professional friendly team in Malvern they keep in contact and answer all correspondence promptly.. They have been a great help.

Emma · 26 July 2016 · Andrew Grant

★★★★★ 5/5

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Professional team

My wife & I were very impressed with Andrew Grant who made every effort to ensure our purchase went through as quickly as possible. From the very first viewing the agent made the extra effort to wait until my wife could get back from work. The sales team were very professional, helpful and friendly and kept us constantly informed of progress. They made the purchase happen in extra quick time from viewing to handover in just one month. Would highly recommend them to anyone looking for a quality service in Malvern.

Alexander · 26 July 2016 · Andrew Grant

★★★★★ 5/5

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Friendly, professional and excellent service

Whole office could not have done more for us. Helped us every step of the way and went over and beyond for us. Excellent, highly recommend. Thank you Droitwich AG.

Katie · 26 July 2016 · Andrew Grant

★★★★★ 5/5

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Couldn't have asked for me! They were brilliant!

My home took a while to sell - during this time Jemma and her staff continued to provide support, advice and encouragement. Once an offer was received things moved quickly and the help Jemma and Hayley gave me with the numerous forms that needed filling was hugely appreciated, as at times I felt overwhelmed by it all. I am now only 3 days from completion and throughout the whole process Andrew Grant Droitwich branch have been truly excellent.

Jane · 19 July 2016 · Andrew Grant

★★★★★ 5/5

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Really supportive through tough times

We didn't have the easiest of sales and purchases but the team at Andrew Grant supported us so well, particularly Julie and Sarah. Wouldn't have got through it without them.

AB · 19 July 2016 · Andrew Grant

★★★★★ 5/5

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Quick Response, Professional, friendly, understanding.

This agent was extremely helpful after a short period of time the agent was able to sort my issue out keeping me fully informed of every step. I found her very polite and extremely professional she also managed to put my mind at ease. Great telephone manner.

Dave · 7 July 2016 · Andrew Grant

★★★★★ 5/5

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Professional service, would highly recommend.

Andrew Grant agency is without doubt an estate agent to be seen in if you want to sell your property. Professional service, helpful, well organised, they keep you informed daily, well set out on the Internet, easy to contact, well advertised and they make the whole process stress free and easy to deal with. Would highly recommend.

Sheila · 6 July 2016 · Andrew Grant