Andrew Grant Country Homes reviews in Worcester

★★★★★ 5/5

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Efficient and professional - highly recommended

The sale of our home to HS2 was protracted, complicated and emotional. As the agents acting for our vendor, Andrew Grant Country Homes took our unusual circumstances in their stride. George and Mary Ann in particular, were excellent liaising between us with our endless delays caused by HS2 and our increasingly stressed vendor and chain. We all got there in the end but without Mary Ann's calm management, things would undoubtedly have been even more fraught. Although we were not Andrew Grant's Client, we would have no hesitation in using them ourselves in the future and highly recommend them to others. As a purchaser from outside the area, we also found their brochures particularly well presented and informative.

Al · 8 February 2017

★★★★★ 5/5

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Excellent.

Our family has been involved in buy and selling property over many decades. We had missed out of properties in unusual circumstances, in many different countries. We we determined not to let this opportunity slip away. However every step forward seemed to be met with some sort of obstruction beyond anyone's control. The team at Andrew Grant were extremely professional and helpful. I still can't believe how difficult it can be to buy a house in the UK. Jenny's help was always available to steer us through this.

Mike · 5 October 2016

★★★★★ 5/5

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Great experience

The whole 'Andrew Grant' experience is professional, but relaxed and friendly at the same time. Andrew's initial valuation was very considered and proved accurate and the marketing brochure and online description 'hit the spot'. We would give very special thanks to Jenny (and her team). Jenny is just great and a wonderful asset to the organisation. I shall miss our chats and all her help and advice. My wife and I would highly recommend Andrew Grant Worcester..

David · 6 April 2017

★★★★★ 5/5

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Purchase of our new home in Worcestershire

Ours was a difficult and complicated purchase from start to finish as our home of 30 years was purchased by HS2 and the circumstances of the the vendors of our new home were particularly sad. Mary Ann Williams proved to be calm and unflappable when faced with some challenging and unusual situations over a period of 8 months.We could not be happier in our new home and would recommend both Mary Ann and Andrew Grant without hesitation.

Naomi · 9 November 2016

★★★★★ 5/5

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First Class Service

I have recently purchased a house through Andrew Grant Worcester with Mary Ann dealing with the sale on behalf of the vendors. There were some delays due to the individual circumstances of members of 'the chain', but Mary Ann communicated excellently, kept me up to date and was a pleasure to deal with all the way from offers to exchange.

Gareth · 13 December 2016

★★★★★ 5/5

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As a bespoke house-builder we only work with the likes of Andrew Grant

As a bespoke house-builder we only work with the likes of Andrew Grant. George is a pleasure to work with and his knowledge and understanding of the market plays a vital role for us. George's ability to get the job done is what keeps us coming back every time and we would highly recommend him to any buyers and sellers.

Lockley · 11 November 2016

★★★★★ 5/5

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Highly responsive and always on the case

I moved from Bath to Worcestershire and was buying a house bought by people now living in Australia. Not a great combination you might think but Mary Ann Williams was fabulous throughout, acting as she should on behalf of the sellers, but always responsive, helpful and friendly with me too. I couldn't have asked for more. Very, very good.

AG · 21 September 2016

★★★★★ 5/5

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Mary Ann

I couldn't have been more pleased with the service I received. Mary Ann was at all times professional and charming. She had a very proactive approach to the sale and kept me informed at all times. I think that the regular calls throughout the process were the the most impressive aspect of Mary Ann's work. Thank you

John · 8 November 2016

★★★★★ 4/5

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Jenny and team have been very helpful /would recommend

Jenny has been very helpful and our main contact.Its starting to frustrate us now as we are chasing daily window keys to stop our daughter falling out and also paint to touch up our walls,but I'm gussing it's the builders not supplying these items.It may seem small to some people but it's playing our minds.

Paul · 8 September 2016

★★★★★ 5/5

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Sale of the century

Andrew Grant was recommended to us and did not disappoint. The team worked very hard to secure a sale and supported us through some sticky moments prior to exchange. We cannot thank Matthew Cooke and Mary-Ann Williams enough and would recommend your team to anyone using the Worcester Office. Judith and Malcolm Jones.

Malcolm · 12 September 2016

★★★★★ 5/5

Facebook

Unfortunately we couldn’t go through with our purchase due to finances but, we were given a professional and personable service with a smile right the way through. I’d like to say a special thank you to Hannah Fisher who worked tirelessly for us and made us feel very looked after.

Alex · 2 May 2018

★★★★★ 5/5

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Sale of country home

My agent, George Pickard of Andrew Grant Country Homes, was excellent in every respect - very knowledgeable, helpful, courteous and professional. He worked very hard for us and was always available for questions and advice. I highly recommend him and his team. Thank you George!

Liz · 11 December 2016

★★★★★ 5/5

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Brilliant

George Pickard So very proffesional he is so good at his job , he just seems to pull every body who is involved together and just makes it all happen. I cannot rate that man highly enough, thanks George

Patricia · 25 October 2016

★★★★★ 1/5

Google

"The landlord may consider your application in a few weeks if there has not been any further interest and the property is not let." That's what the agent said. So If the landlord can consider the application in a few weeks time, he could do it now! So if I really want to rent the apartment I should wait couple of weeks hoping that no one will be interested in the property, so the landlord can possibly consider my application. If not, I should go to sleep on the street? They did not accept the offers that I've made. The agent kept saying that I need to have a UK homeowner as a guarantor because I've been self-employed less that 3 months. Well, the guarantor does not necessarily have to be a homeowner in the UK but the agent kept saying that's their requirement even though he couldn't show me a written proof of that. At the end they just didn't want to give me back the deposit that I have paid (£103). Very disappointed!

Georgi · 11 September 2019

★★★★★ 1/5

Google

I have many issues with Andrew grant (especially in Worcester). My mother and stepfather were looking to buy a house back in September 2018 and when my mother walked in and asked about a property she was asked why she was wanting details from it. Implying that she couldn’t afford to buy a house. From then on, she would call to leave messages about the property and she’d have no call back. She decided to visit the house and met with the homeowners who were very lovely and offered to have a look around. They are the ones who contacted Andrew grant to tell them to let them view the property. It took months for them to get back to my parents. And through the processing communication was awful. Just to let you know they finally moved in this March 2019 (money was never an issue despite the horrible judging). Now twice me and my partner have applied for properties with them to rent and both times we have had no communication throughout the processing. The first time the way I found out our application wasn’t chosen was because I called up to check how the application was processing. They claimed that they contacted us 4 days prior. They hadn’t. This time, it was my guarantor who contacted them to ask if anymore information was needed and they told him the application was rejected 3 days prior and that we were informed of this. We weren’t. The communication with Andrew grant employees is atrocious and if you want anything done you would have to call them 2 times a day to make sure you don’t miss anything.

Rachael · 12 August 2019

★★★★★ 1/5

Google

So disappointed with this Company. I had read lots of good stuff on their website and they sounded like a good professional company to work for; however, I had my interview with the lady called Donna( the manager)We were promised feed back by the end of next week - Friday just gone. I waited until Monday, after which I followed this up, to get a response that basically said ' I am going away on holiday I will tell you in 2 weeks.' This is terrible when dealing with people's employment to promise a week and then say 2 more because you are on 'HOLIDAY' and not even narrow it down or care enough to make a decision before you go away. Sorry I could not hang around 2 more weeks and decided I did not want to work under such a poor work ethic. Withdrew Application - poor practise!

L · 13 July 2019

★★★★★ 1/5

Google

My elderly father was selling my grandmother's house after she was moved into a nursing home. He approached Andrew Grant being what he thought was a reputable local estate agent, avoiding the online cheaper services in the expectation he would pay more but receive a better service and achieve a higher asking price. Speaking to him a few days later he tells me the house is to be sold via AG auction house as "it's faster and cheaper as you pay no agency fees, these are paid in full by the buyer." His trust was misplaced. AG auction house is in fact an entirely separate company called I AM Sold Ltd based in Newcastle (not the local business he thought he was supporting) who charge a fee of 4.2% for their online auction. Given I moved house last year and paid a fee of 0.6% I was staggered by this extortionate fee. Obviously any buyer will see this too and, as Dad found out, factor this into the bid they make - so the bid is in fact market value less 4.2%. It is the seller who loses out and AG and I AM Sold Ltd who prosper at their expense. The referral to an auction house unnecessary as the house is in a desirable location and has been maintained to a good standard but needed updating. It would have sold on the open market...the only difference would be that your fee would have been c3.6% less. Your defence of "the fees were explained, the contract is clear" is weak and tells half the story. You explained the fee the buyer would have to pay. You did not explain the adverse effect this would have on the likely sale price and in turn the sum that would end up in Dad's back pocket. The telephone call with I AM Sold lasted a matter of minutes - no face to face lengthy discussion about such an important and costly decision, again what my Dad thought he would receive with AG. This has made my Dad feel foolish and AG have profited from his lack of commercial know-how. Greedy and aggressive practice. Shame on you at a time when you are advertising the fact that you have been awarded for being a trusted company. Be honest with your customers and act in their best interests, not your own.

L · 15 March 2019

★★★★★ 1/5

Google

Our flat that we rent from Andrew Grant is severely infested with dangerous black mould. I have a 6-month PREGNANT fiancée! Her doctor and midwife have informed us that it’s not safe for her or the baby to be exposed to mould spores. We have both developed severe coughs. After we’ve made numerous complaints over the months, our property manager and landlord have REFUSED to do anything and even blamed us for not keeping the heating on! Our heating is always on and we pay huge heating bills, as we can prove. I’m of course in contact with the relevant authorities over this as this flat is not safe to live in. I will also be contacting the Local Newspaper as the public need to know about this agency! I’m basically paying to live in a property that is hurting my health, my fiancée’s and my unborn child’s. The public have a right to know that Andrew Grant have no regard for their tenants and are purely concerned with grabbing their money. Simply, they’re Scammers. We’re a young couple, this is our first place we’ve lived in together and we feel like we’ve been bullied throughout our entire tenancy. No one should have to live in conditions like these. Stay away from this scam agency.

Richard · 14 January 2019

★★★★★ 1/5

Facebook

I want everyone to look at these PHOTOGRAPHS I’ve attached to this post. This is our flat that we rent from Andrew Grant. Our flat is severely infested with dangerous black mould. I have a 6-month PREGNANT fiancée! Her doctor and midwife have informed us that it’s not safe for her or the baby to be exposed to mould spores. We have both developed severe coughs. After we’ve made numerous complaints over the months, our property manager and landlord have REFUSED to do anything and even blamed us for not keeping the heating on! Our heating is always on and we pay huge heating bills, as we can prove. I’m of course in contact with the relevant authorities over this as this flat is not safe to live in. I will also be contacting the Local Newspaper as the public need to know about this agency! I’m basically paying to live in a property that is hurting my health, my fiancée’s and my unborn child’s. The public have a right to know that Andrew Grant have no regard for their tenants and are purely concerned with grabbing their money. Simply, they’re Scammers. We’re a young couple, this is our first place we’ve lived in together and we feel like we’ve been bullied throughout our entire tenancy. No one should have to live in conditions like these, (see photos). Stay away from this scam agency.

Richard · 13 December 2018

★★★★★ 5/5

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Very professional and helpful from the buying process to the completion date .

The staff at Worcester branch was great . He answered my queries prompt and helped me to buy the house that I wanted . There is nothing negative to say about it .

Isabel · 17 November 2016

★★★★★ 1/5

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Really let down customer

After deciding to move away from my bristol to what I thought would be a happy life in the Cotswolds with my young daughter , I am currently forced to live in a b&b after completing on a property this Monday through andrew grant. I've been greeted with no hot water or heating and now found out today that I have a completely condemed boiler and an unsafe environment for my daughter . An error message was pointed out to TWO andrew grant employees verbally and on e mail prior to completing and asked them to get it looked at . This was never done and they are now trying to not take any responsibility for this huge lack of professionalism and potential risk I've placed my family in . This dream move is now a nightmare and I cannot believe ethically accompany of this size will not rectify their mistakes . Certainly not a company I would recommend . In my many many years of purchasing , this has got to be the worst experience I've ever had .

Elizabeth · 23 November 2017

★★★★★ 2/5

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Did not provide essential documents as promised.

They agreed as part of the purchase agreement to provide drawings against the planning permission, by obtaining these from the Vendor. Stating this would not be an issue. Chasing this on numerous occasions over several months, the drawings were never provided, even though promised every time they were chased. The result of this causing us delays & additional costs in trying to get around the problem this created, when attempting to start the building works against the planning permission (with no full technical drawings provided as promised).

Debbie · 13 September 2017

★★★★★ 3/5

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west barn promised high profile sale that turned out to lack any credibility

Agent initial viewing of my property seemed to be enthusiastic stating great promise on customer interest & viewings, in reality this was a total pipe dream & completely false . The facts are as follows; I provided excellent photos, utility bills, epc certificate, all necessary info Agent stated they had free ad space in midlands publication that had wide circulation, publication was totally unknown. to me & other residents of my Cotswolds area. I received property brochure txt which I amended After some weeks found the property on right move But it lacked essential pics of kitchen that is a Must to any prospective buyer. I asked them to add this element Had one viewing in the early days of it going live ...... but since that ONE & ONLY VIEWING no feedback received. Since then I heard from no one as to what was happening or how it was being prompted I have NEVER RECEIVED the property brochure, have never had proof of the copy to sigh of Was sent the brochure it appeared in (no one in my area had ever heard of this publication) & to my absolute dismay found this publication to be totally unsuitable sales property medium. Instead it will be found in doc surgerys or similar place Never received feedback of any sort as to what how when or who wS promoting the property In the end I cancelled agents due to there total lack of professionalism & feedback to the client

Peter · 12 September 2017

★★★★★ 5/5

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Good agent, well informed.

The one thing that stood out from the moment we first sought prospective agents was the difference an ISO 9001 acreditation would make. The agent gave us a detailed form to complete about the property we were selling, which would then enable the agent to answer potential buyers questions. What a good idea, its a pity not all agents do this. From first hand knowledge of buying, I know how little so agents know about the property they are selling, or are unwilling to try and find out. I liked the marketing , the good quality property plans which I FEEL ARE VERY IMPORTANT to purchasers brousing the internet. We were able to use the agents services to track the buyers of our property progress in the purchasing, and they kept us informed, did acompanied viewings, which enabled us to still go on hoildays or weekends away whilst the property was being marketed. I would recommend these agents. Even the initial valuation appraisal was good, with a realistic valuation, not something that was unachievable. Good quality product, delivered in efficient mannor.

James · 31 March 2017