Andrew Grant Country Homes reviews from buyers

★★★★★ 5/5

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Efficient and professional - highly recommended

The sale of our home to HS2 was protracted, complicated and emotional. As the agents acting for our vendor, Andrew Grant Country Homes took our unusual circumstances in their stride. George and Mary Ann in particular, were excellent liaising between us with our endless delays caused by HS2 and our increasingly stressed vendor and chain. We all got there in the end but without Mary Ann's calm management, things would undoubtedly have been even more fraught. Although we were not Andrew Grant's Client, we would have no hesitation in using them ourselves in the future and highly recommend them to others. As a purchaser from outside the area, we also found their brochures particularly well presented and informative.

Al · 8 February 2017

★★★★★ 5/5

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Excellent.

Our family has been involved in buy and selling property over many decades. We had missed out of properties in unusual circumstances, in many different countries. We we determined not to let this opportunity slip away. However every step forward seemed to be met with some sort of obstruction beyond anyone's control. The team at Andrew Grant were extremely professional and helpful. I still can't believe how difficult it can be to buy a house in the UK. Jenny's help was always available to steer us through this.

Mike · 5 October 2016

★★★★★ 5/5

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Purchase of our new home in Worcestershire

Ours was a difficult and complicated purchase from start to finish as our home of 30 years was purchased by HS2 and the circumstances of the the vendors of our new home were particularly sad. Mary Ann Williams proved to be calm and unflappable when faced with some challenging and unusual situations over a period of 8 months.We could not be happier in our new home and would recommend both Mary Ann and Andrew Grant without hesitation.

Naomi · 9 November 2016

★★★★★ 5/5

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First Class Service

I have recently purchased a house through Andrew Grant Worcester with Mary Ann dealing with the sale on behalf of the vendors. There were some delays due to the individual circumstances of members of 'the chain', but Mary Ann communicated excellently, kept me up to date and was a pleasure to deal with all the way from offers to exchange.

Gareth · 13 December 2016

★★★★★ 5/5

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Highly responsive and always on the case

I moved from Bath to Worcestershire and was buying a house bought by people now living in Australia. Not a great combination you might think but Mary Ann Williams was fabulous throughout, acting as she should on behalf of the sellers, but always responsive, helpful and friendly with me too. I couldn't have asked for more. Very, very good.

AG · 21 September 2016

★★★★★ 4/5

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Jenny and team have been very helpful /would recommend

Jenny has been very helpful and our main contact.Its starting to frustrate us now as we are chasing daily window keys to stop our daughter falling out and also paint to touch up our walls,but I'm gussing it's the builders not supplying these items.It may seem small to some people but it's playing our minds.

Paul · 8 September 2016

★★★★★ 5/5

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Very professional and helpful from the buying process to the completion date .

The staff at Worcester branch was great . He answered my queries prompt and helped me to buy the house that I wanted . There is nothing negative to say about it .

Isabel · 17 November 2016

★★★★★ 1/5

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Really let down customer

After deciding to move away from my bristol to what I thought would be a happy life in the Cotswolds with my young daughter , I am currently forced to live in a b&b after completing on a property this Monday through andrew grant. I've been greeted with no hot water or heating and now found out today that I have a completely condemed boiler and an unsafe environment for my daughter . An error message was pointed out to TWO andrew grant employees verbally and on e mail prior to completing and asked them to get it looked at . This was never done and they are now trying to not take any responsibility for this huge lack of professionalism and potential risk I've placed my family in . This dream move is now a nightmare and I cannot believe ethically accompany of this size will not rectify their mistakes . Certainly not a company I would recommend . In my many many years of purchasing , this has got to be the worst experience I've ever had .

Elizabeth · 23 November 2017

★★★★★ 2/5

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Did not provide essential documents as promised.

They agreed as part of the purchase agreement to provide drawings against the planning permission, by obtaining these from the Vendor. Stating this would not be an issue. Chasing this on numerous occasions over several months, the drawings were never provided, even though promised every time they were chased. The result of this causing us delays & additional costs in trying to get around the problem this created, when attempting to start the building works against the planning permission (with no full technical drawings provided as promised).

Debbie · 13 September 2017

★★★★★ 5/5

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Extremely helpful and warm friendly assistance with property purchase..

After having lived at our farm for 32 years, the thought of moving home was quite stressful but we needn't have worried, because we received a very warm, friendly welcome from Mary Ann Williams at the Andrew Grant office at the Worcester Branch. Mary has provided dedicated support throughout by regularly keeping in touch with us over the whole sale procedure.. . We would definitely recommend the Andrew Grant office., as their service has been second to none when compared to all the other estate Agents operating in our chosen area. Lesley Partridge..

Lesley · 23 November 2016

★★★★★ 5/5

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Excellent

George was very professional and efficient! Thank you.

Harriet · 9 November 2016

★★★★★ 1/5

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Dishonest and unethical

An excellent example of good old fashioned slimy estate agents, thankfully a dying breed now. Push their 'modern auction', which is actually just a way of tripling their fees. One particular agent lied to the vendor's solicitor, saying I had pulled out of a purchase when in fact I had refused to accept their change of sale type and demand of £5000 to proceed. I asked twice on the phone what this payment was, and he pretended not to know. Claimed that the massively increased agent's fee hadn't affected his advice to the vendor. Needless to say, their completion was held up as their next buyer took much longer than we did to exchange contracts, and I bet they didn't pay as much either! Only winners were Andrew Grant. Go elsewhere if you want an honest agent. I would expect the same empty response as you've put on my Google review; you can ask the vendor's solicitor why they told my solicitor they thought I'd pulled out, and then ask Duncan Saunders why he has failed to respond to my request for him to deny that he said this. I find it hard to see sincerity in your offer to discuss, as you have my contact details. You obviously don't intend to do anything about this, just weak public platitudes in response to a negative review.

Chris · 19 November 2017

★★★★★ 5/5

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Excellent and courteous service

The team at Worcester helped us enormously when we purchased a property earlier this month. Nothing was too much trouble, Matthew and Mary Ann in particular should be commended, for their constant assistance and caring attitudes. I wouldn't hesitate to recommend this company to others.

Susie · 17 August 2016

★★★★★ 5/5

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I used Andrew grant to Review buying a buy to let

Lara Payne and Georgiana buschells were really helpful and professional throughout our dealings I ended up deciding not to buy anything at this time however am certain to use them if I need to buy or sell anything in the future

SE · 21 April 2017

★★★★★ 5/5

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Couldn't be better

The agent was very knowledgeable about the property & the area. She was also a great help throughout the purchasing process. She could not have done a better job.

Anonymous · 14 November 2016

★★★★★ 5/5

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Happy customers

We were very happy with all aspects of communication with the team. Our expectations were met, thank you!

Philippa · 2 August 2016