Andrew Grant reviews from landlords

★★★★★ 5/5

View Agents

Jermaine Hines

Jermaine has Ben my main point of contact with Andrew Grant. Throughout he has been good humoured and attentive. He has put up with a stream of calls from regarding tenants and their failings! He has sympathised with us regarding our difficult patches and laughs at my attempts at humour! All in all a star!

Penny · 14 February 2018 · Andrew Grant

★★★★★ 5/5

View Agents

Louise Winnall and the grumpy landlord

After a bit of a tetchy start, mainly through a certain grumpiness on my part due to some of your admin procedures, However after a few years, I have been well and truly won round by Louise. I have nothing but praise for her - she is always polite, attentive and efficient. She has dealt with some difficult situations with nothing less than a desire to see that all parties are happy. It's now become a delight to deal with her - it really does feel as though she is on my side. whenever there is an issue to resolve.

Bruce · 9 February 2018 · Andrew Grant

★★★★★ 5/5

View Agents

Professional, appropriate and prompt advice, by email and phone

For organising contractors to attend to work on the property and instigating and following up inspection reports, Louise Winnall has provided excellent service which is much appreciated.

Richard · 8 February 2018 · Andrew Grant

★★★★★ 5/5

View Agents

Andrew Grants staff

It is very simple,my dealings have been with Helen Beeson who has proved to be helpful and professional and nothing is to much trouble which has encouraged me to recommend colleagues who have subsequently sold their properties through Andrew Grant and have been very happy .

Anthony · 30 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Renting my home in two days !!

Debbie has been absolutely amazing she rented my home out within two days of being advertised . I think her warm friendly manner helped move things quickly . Her professionalism is exemplary even walking the prospective tenant to to the high street pointing out restaurants shops etc. Josh also was very helpful when Debbie was unavailable ..

Maxine · 30 August 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Letting of Property

Brogan Devlin took over the reigns early on in the letting process from a colleague who was ill. She was always available and handled the whole process of finding, advising and dealing with a new tenant for me in a very professional and pleasant manner.

Ivor · 30 July 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Very happy with service provided by Brogan

Rating only, no written review.

Linda · 29 July 2017 · Andrew Grant

★★★★★ 4/5

View Agents

Landlord Comments

I have found Chloe to be professional and particularly helpful in acting as an intermediatory. She managed to secure a positive outcome for both myself and my previous tenants.

Amanda · 24 July 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent Service Provided for Landlords

We were new Landlords and going to be living abroad, so we were a little apprehensive. We need not worry as the service that has been provided by everyone in Andrew Grant's has been brilliant. Our minds were put at rest right from the very beginning when Rob from Hereford branch came to explain how renting our house out could be stress free. Hayley, Sue and Jamie from the same office were equally as helpful and efficient, never too busy to explain things to us. The property management department are now our main contact and again have gone over and above the call of duty to help us. Chloe is a delight to talk to and excellent at following up and dealing with any queries that we have. All in all we would highly recommend Andrew Grant to anyone needing a property management company. They are brilliant,

Karen · 27 June 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Review of Chloe Darcy

Chloe has been a trusted suppprt as we embarked on our first year as landlords. Most recently she has been able to give sensitive advice regarding a potentially tricky situation with outgoing tenants. Chloe answered my questions professionally and provided the right level of detail and guidance for us to be able to make good informed decisions about the way forward. She has always been prompt to respond to us and ensured that a colleague was fully briefed on a day she was unavailable. I throroughly recommend working with her.

Jo · 21 June 2017 · Andrew Grant

★★★★★ 5/5

View Agents

Persistence in providing great service

I am the landlord for 9 Dukes Way, Malvern. Louise Winnall has continuously been my advocate during numerous problems related to the house. In addition, she has provided options for handling issues such as a leaking potable water line and handled the negotiations with Severn Trent Water. We put this property to Andrew Grant primarily following us interviewing various agents in Malvern. The people we interviewed have since moved on, however Louise gives even better than what we had expected from Andrew Grant. Best Regards. Jeff Paul

Jeffery · 2 March 2017 · Andrew Grant

★★★★★ 5/5

View Agents

My view as a newcomer to Grants

I have recently chosen Grant as my managing agent because of my dis-satisfaction with the previous one. I was left with quite few problems to solve which I considered to be pre Grant and, therefore, my responsibility. I decided to talk to Jermaine, the person who would be my main contact. He was so kind and helpful. Jermaine is a credit to Grants and I hope he stays with you for many years to come.

Pauline · 25 November 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Commending Chloe Darcy in Lettings

I am writing to commend Chloe Darcy. She has been dealing with No.8 The Sidings, Hagley for some time now and really is the best representative at Andrew Grant that I have dealt with over the years, and it is over ten years now! In fact, I have three other properties in Manchester, Leeds and Nottingham and none of the representatives of the management companies I have worked with, in relation to those properties, come anywhere close to meeting Chloe’s professionalism and conscientious attitude. Chloe sounds quite young but always sounds very positive and is extremely conscientious and enthusiastic about her input. Most important to me, Chloe always keeps me informed about everything that is going on regarding the apartment, without me having to keep ringing the office. I appreciate all her work on my behalf and long may she be my 'link'. I have commended Chloe before but continue to do so because she has such an incredible commitment to managing my property and solving any problem that arises, working extremely hard on my behalf. It has been particularly vital to me over the last few months as my mum (who is ninety-one years old and has dementia) has been very ill, with a month in hospital during June, then a move into a care home. This time was extremely traumatic for me, especially being the only child and the situation continued until April 9th. this year when she sadly passed away.. Throughout this traumatic time, Chloe has been incredibly sympathetic to my situation and has always managed to put my mind at rest, whatever issue has arisen regarding the management of my property, for which I am so very grateful. One really endearing quality about Chloe is that she is so modest about her achievements, responding to praise with comments such as: 'as a fully-managed landlord you are paying the company for me to manage the property in full and I can only hope you are pleased with my service and efforts'. I am certain that it is not just me who benefits from Chloe's conscientious efforts and kindness, but that all of her clients receive just the same commitment and we are all very fortunate to have her looking after our affairs. I look forward to meeting her at some point in the future to be able to thank her in person. Until then, I continue to pass on my most grateful thanks in writing. Cherryl Whittlestone

Cherryl · 9 November 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Fast And Efficient Service

I just wanted to commend the service I received from Helen Beeson who was able to find me the kind of tenant I was looking for very quickly. She was very friendly, helpful and knowledgeable and allayed my concerns about the market conditions, created by experience with another Agent with calm assurance. I would not hesitate to use her service again in the future and would recommend that other landlords do the same!.

N · 18 October 2016 · Andrew Grant

★★★★★ 5/5

View Agents

DEBBIE AT ANDREW GRANT HENLEY KNOWLEDGEABLE ENTHUSIASTIC AND HELPFUL

OVER THE PAST 3-4 YEARS IVE ALWAYS BEEN VERY CONFIDENT OF DEBBIE FINDING ME THE RIGHT TENANTS FOR MY LETTINGS AND SHE HAS NEVER LET ME DOWN

MAX · 12 October 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Good job!

Helen was exactly as she needed to be, pleasant, professional and both proactive with potential issues and reactive when queries were raised. The property was rented quickly to a responsible tenant. My only minor annoyance is having to register to submit this, why is this necessary?

Liz · 6 October 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Very helpful in sorting out inherited problems with my rental propery

This was a PLJ tenancy taken over early 2016. Louise W. has been excellent in recommending and guiding the termination of the tenancy and assisting with the clear up operation for the outgoing tenant. As a result I am hopeful of securing a new tenant shortly having carried out extensive property renovation still underway. . There are difficulties to be overcome regarding tenants liabilities for the damage caused during occupation and Louise will hopefully be able to further guide me on the way forward. to recover the sums due.

Bruce · 4 October 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Friendly and efficient service

Chloe could not have been more friendly and efficient even if she had tried to be

Adrian · 3 October 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent friendly service from Louise Winnall

Louise has been managing our property for us as we currently live overseas. The service we have received has been excellent and gives us piece of mind as we are so far from home.

Sara · 27 September 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Wonderful Leanne Fletcher

I have not met Leanne, but in the few years that she has been managing my two small properties, she has been unfailingly efficient, charming and helpful. Any query is answered and dealt with satisfactorily and immediately. She is an absolute star, and I have recommended her to friends.

Lucy · 22 September 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Handling of tenant

Thank you to Louise Winnall and her team for helping me the ending of a contract with a tenant.. I appreciated the guidance offered.

Shelley · 21 September 2016 · Andrew Grant

★★★★★ 3/5

View Agents

A professional organisation whose service to customers is let down by poor attention to detail

At the start of the letting process a for sale sign was erected at the property when it should have displayed to let. In addition the marketing information was released with a selection of poor interior photographs despite the fact that we had rejected the draft details that were forwarded to us for approval. It was regrettable that our tenant was refused the keys to the property on the morning that they were due to take possession due to an oversight by Andrew Grant personnel failing to identify the need or otherwise for a carbon monoxide alarm.

David · 15 September 2016 · Andrew Grant

★★★★★ 5/5

View Agents

Excellent commercial shop letting service.

Andrew Grant advised us as landlords in connection with the letting of a retail shop, giving advice on rental value and marketing procedures. This was most valuable because, whilst the property was in Northfield, Birmingham, we are based on the south coast. We met a representative of Andrew Grant at the property in the first instance and subsequently we were kept very well informed of interest from parties who viewed. We gained the impression that Andrew Grant were doing their utmost to find a good tenant as quickly as possible., A letting has now been completed and we are delighted with the excellent service we received throughout.

John · 9 August 2016 · Andrew Grant Commercial

★★★★★ 5/5

View Agents

great to deal with

Louise Winnall MARLA is very helpful and promote to deal with any inquiry or problems, i am very happy to deal with Louise Winnall ., always comes across as positive person., polite and outstanding in helping out with problems..

Richard · 19 April 2016 · Andrew Grant